Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Watts

Jonathan Watts

Field Technician
Johannesburg

Summary

Over the past three years I have proven myself to be a dynamic Field Technician at Solutions-4u. I am a quick learner, excelling in equipment maintenance and customer relations. I have proven ability to enhance operational efficiency through proactive problem-solving and effective communication. I am skilled in hydraulic and mechanical systems, ensuring safety and reliability while fostering strong client partnerships and relationships. I am committed to delivering exceptional service and minimizing downtime, while seeking to improve myself and skillset.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Field Technician

Solutions-4u
01.2023 - Current

As a field technician, on a daily basis I am responsible for the servicing, fault-finding and repairs on large material handling machines such as forklifts, articulated lift trucks, reach trucks, PPT's, order pickers and automated storage units.


My responsibilities entail, but are not limited to the following:

  • Completing partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. Not only am I experienced in dismantling faulty equipment if necessary, but also in the installation and assembling of new equipment. This includes full installation and assembling of forklift masts, counterweights. ext and also the assembling of industrial, automated storage units.
  • Increasing customer satisfaction by providing prompt and efficient on-site support for technical issues. As a filed technician, I am expected to and experienced in providing 24|7 technical support. I am accustomed to working standby shifts.
  • Respond quickly to emergency maintenance requests for timely on-call support.
  • Improve equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Minimize operational costs through efficient inventory management of spare parts and tools needed for field service activities. As a technician I am required to regularly and effectively manage my bakkie stock to ensure that I have the necessary tools and parts to complete a breakdown quickly and effectively.
  • Reduce downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Strengthen relationships with customers by understanding their needs and delivering tailored solutions that exceed expectations. Not only do I strive to get the job done, but also to build meaningful relationships with customers, which benefits both parties.
  • Provide technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Operate hand tools and power equipment according to company safety procedures. As a technician I am expected to attend regular toolbox talks, in which I am to familiarize myself with dangerous power tools and their required maintenance.


Education

Matric Certificate - Secondary Education

Hoerskool Dinamika
Brackenhurst
04.2001 -

Diploma in Mechanical Engineering - Engineering- Tertiary Education

Academic Institute of Excellence
Midrand
04.2001 -

Skills

    1) I am a hardworking person and a team player I enjoy interacting with others and consider myself a good listener, good communicator and a likeable person

    Socially, I believe I have the necessary skills to communicate with others and work in a team I can also take initiative in leading a team to get a job done quickly and efficiently

    On the job, I have learnt and continue to apply the following technical skills:

    1) Materials management: On a daily basis, I am required to safely load, transport and install heavy and potentially dangerous components such as masts, counterweights, axles, differentials and solid rubber tyres with the aid of heavy duty machinery I am experienced in and licensed to operating heavy machinery such as CBLT's with capacities ranging from 2,5 -7 tons

    2) Safety management: Due to the risks involved in my line of work, I am required to conduct myself in a manner that protects myself and those around me when working Due to this, before any task is commenced, I am able to identify possible risks and make necessary adjustments to ensure the task at hand is completed safely With this I have obtained the necessary skills to block or lock out moving parts when replacing components or doing any sort of maintenance

    3) Working at heights and in confined spaces: In my line of work, safety is our biggest priority When doing installations of our automated storage units and container handlers, we are required to work on elevated platforms and scissor lifts These units range from 8m-14m in height and thus we are required to work at heights I am trained and licensed in working at heights and am familiar with a work harness I am able to safely and efficiently work in the air while wearing a harness I am also comfortable with working in dark and confined spaces

    4) Equipment maintenance: In my line of work, our machines face significant strain and wear-and-tear As a result of this, regular and thorough maintenance is needed to maintain but also prevent significant component failure With regards to machine maintenance, I have experience in the following areas:

    *Baseline service: Consists of washing the entire unit and greasing all points, as well as draining and filling the engine oil and fitting new engine oil and air filters

    *Major service: Consists of the above mentioned, with additional installation of new hydraulic tank filters and transmission filters The transmission gets drained and filled and the radiator gets flushed and bled

    *Bearing and brake services: Consists of stripping the rear and front wheel assemblies and greasing shaft bearings

    Brake services consist of fitting new brake shoes, bearing and all other components I am also experienced in bleeding and adjusting hydraulic brake systems

    *Replacing vital components in hydraulic and cooling systems: I have experience in stripping and fixing hydraulic pumps, fittings and valve banks, as well as replacing water pumps and radiators on internal combustion engine units

Timeline

Field Technician

Solutions-4u
01.2023 - Current

Matric Certificate - Secondary Education

Hoerskool Dinamika
04.2001 -

Diploma in Mechanical Engineering - Engineering- Tertiary Education

Academic Institute of Excellence
04.2001 -

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Jonathan WattsField Technician