Jonathan Sterzik
Operations
Randburg
Summary
As the Cloud Business Manager at +OneX, I lead business operations, financial planning, and client relationships to ensure operational excellence and foster growth. With experience as an HR Consultant, Digital Operations & Account Manager, and Project Delivery Lead, I bring expertise in streamlining operations, managing HR functions, delivering projects on time and within budget, and cultivating client relationships. Skills in stakeholder engagement, compliance, risk management, and leveraging digital tools to optimize workflows drive continuous improvement and deliver value across diverse organizational needs. As a client-focused Business Manager, I offer experience in customer service, business management, and project coordination. Proven ability to build relationships with new clients and business audiences. Excellent multitasking skills and a quick-learning nature. Innovative and creative problem-solving approach effectively addresses various business challenges.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Cloud Business Manager
+OneX
09.2023 - Current
- Seamlessly manage business operations, finances, and client relationships to drive organizational efficiency and financial well-being
- Oversee budgeting and financial planning to ensure profitability and compliance
- Monitor and analyze financial performance, providing actionable insights to improve business outcomes
- Ensure smooth day-to-day operations, identifying and implementing process improvements
- Manage high-value client portfolios, maintaining regular communication and fostering long-term relationships
- Negotiate supplier contracts and oversee partnerships to enhance service delivery
Digital Operations & Account Manager
Command Quality (Pty) Ltd
Sandton
06.2022 - 12.2023
- Designed and implemented streamlined business processes to improve operational efficiency and client satisfaction
- Leveraged digital tools like Monday.com to build and optimize company workflows and increase transparency
- Fostered strong client relationships by understanding their needs and delivering tailored solutions
- Defined KPIs to drive operational improvements and eliminate inefficiencies
- Managed office operations, including scheduling, budgeting, and personnel oversight
- Championed a culture of collaboration and empathy, strengthening team dynamics and client engagement
Project Delivery Lead / Scrum Master
Ovations Technologies (Pty) Ltd
Johannesbug
07.2021 - 06.2022
- Facilitated Agile teams to ensure effective application of Scrum practices
- Led key meetings such as daily stand-ups and sprint planning, fostering open communication within the team
- Collaborated with Product Owners to prioritize and clarify tasks, ensuring alignment with project goals
- Developed project plans and managed multiple projects to ensure delivery on time and within budget
- Implemented Agile methodologies, resulting in a 40% improvement in team collaboration and project delivery times
HR Consultant
Ovations Technologies (Pty) Ltd
Fourways
08.2015 - 06.2021
- Provided comprehensive HR Generalist support, ensuring efficient and compliant operations
- Managed end-to-end recruitment, including candidate screening, interview coordination, and onboarding
- Drafted and maintained contracts such as Service Level Agreements (SLAs) and Non-Disclosure Agreements (NDAs)
- Coordinated employee lifecycle activities, including onboarding and exit processes
- Planned and executed company events and social initiatives
- Supported directors with secretarial duties and administrative tasks
- Maintained documentation and filing systems, ensuring compliance with B-BBEE regulations
Education
National Certificate - Project Management
NeeLink
01.2015 - 01.2016
Delta Park School - undefined
Delta Park School
01.2008 - 01.2014
Skills
- HR Generalist Expertise
- Financial Management
- Stakeholder Management
- Client Relationship Management
- Risk Management
- Project Management
- Business Process Improvement
- Digital Workflow Optimization
- Operational Excellence
- Customer service
Certification
Certified ScrumMaster (CSM) – Scrum Alliance.
Timeline
Cloud Business Manager
+OneX
09.2023 - Current
Digital Operations & Account Manager
Command Quality (Pty) Ltd
06.2022 - 12.2023
Project Delivery Lead / Scrum Master
Ovations Technologies (Pty) Ltd
07.2021 - 06.2022
HR Consultant
Ovations Technologies (Pty) Ltd
08.2015 - 06.2021
National Certificate - Project Management
NeeLink
01.2015 - 01.2016
Delta Park School - undefined
Delta Park School
01.2008 - 01.2014
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