Jonathan Paliwoda
Software Tester
Cape Town
Summary
Dedicated Software Tester experienced with diverse software products. Solid history in testing. Attentive to details and careful to check software in detail to root out errors and performance issues.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
10
10
years of professional experience
Work History
Senior Software Tester
Nightsbridge
Cape Town, South Africa
06.2023 - Current
- Improved system performance with rigorous stress testing procedures.
- Implemented security tests to fortify data protection measures within applications.
- Attained clear communication of technical information using plain language, simplifying complex concepts for non-technical stakeholders(Demo for Business).
- Performed regression tests after bug fixes, confirming improved functionality.
- Achieved meticulous error documentation through detailed test reports and logs.
- Managed timely completion of all testing stages during project lifecycle, maintaining project schedules.
- Conducted black box testing to validate functional requirements without internal structure consideration, improving end-user experience.
- Developed effective test scenarios and cases for exhaustive application checking.
- Utilised white box testing methods, validating internal structures and workings of an application for comprehensive analysis.
- Collaborated on team projects whilst employing Agile methodologies for a streamlined workflow.
- Enhanced software quality by conducting thorough testing and debugging processes.
- Reviewed software specifications for comprehensive understanding prior to testing phase, aiding accuracy of results.
- Coordinated with development team to align on test environments, enhancing product reliability.
- Identified bugs for rectification to improve overall user experience.
- Extracted software testing requirements from business requirements and functional specifications.
- Communicated complex errors and issues clearly to technical and non-technical colleagues.
- Kept keen knowledge of industry standards and verified testing procedures to maintain compliance.
- Conducted product design reviews to identify potential issues and implement corrective action.(Handover when Development is ready to move the solution into test)
- Used strong understanding of software testing methodologies and principles to continually improve testing processes.
- Tested web applications across diverse range of desktop, tablet and mobile devices.
- Refined testing policies, procedures and scripts.
- Utilised JIRA for efficient bug tracking and reporting procedures.
- Employed JIRA tool for effective bug tracking and project management.
UAT Test Analyst
Transaction Junction
Cape Town, South Africa
10.2020 - 06.2023
- Troubleshooting issues that clients are experiencing it could be switch related or card related Postilion or Imbeko.
- Implementing work given via ticket related issues via Jira and projects released via confluence in our UAT environment.
- Assisting our clients with projects related to their testing and implementation. Assisting with installations via Teamviewer, Anydesk and remote desktop or Microsoft Teams.
- Attending Meetings with clients, Banks and internal operational ones as well.
- Used Agile methodologies to aid team delivery of effective, quality software solutions.
- Wrote detailed test scenarios and cases, accurately logging errors and defects in comprehensive test reports.
- Coordinated exploratory testing with developers and external testers to proactively assess viability.
- Carried out automated and manual test execution, delivering relevant test coverage.
- Performed end-to-end system tests to asses validity of code changes and system improvements.
- Presented test reports and analysis to management including recommended software fixes.
- Worked with R&D and Support departments to troubleshoot system issues and defects and propose solutions.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Installed and configured new hardware in preparation for software tests.
- Performed extensive user interface testing on Windows, Android, Linux products
- Wrote and updated manual test cases, maintaining optimal organization for team productivity.
- Tested functionality, performance and compliance of products against design specifications to maintain strong development standards and high customer satisfaction.
- Trained junior team members of quality standards and testing procedures.
- Logged findings in detail following standard procedures for optimum collaboration across technical team.
Technical Support Specialist
Transaction Junction
Cape Town, South Africa
07.2019 - 10.2020
- Provided exceptional customer care, resolving technical concerns accurately and efficiently within agreed timeframes.
- Used excellent listening skills to obtain and note all information of customer issues, helping to solve problems more effectively.
- Asked customer in-depth and specific questions to better understand issues, find route causes and solve problems.
- Conducted training sessions with employees on new or upgraded software, systems and applications.
- Reduced support desk ticketing response times through effective planning and task delegation.
- Used remote access software to help fault-find and solve computer malfunctions virtually.
- Utilised exceptional communication skills to explain complex technical concepts to non-technical service users.
- Raised and escalated system faults, logging clear progress reports on performed incident investigation.
- Used exceptional planning and prioritisation skills to manage and resolve high volumes of incident tickets.
- Effectively coordinated technician and engineering teams, providing prompt, appropriate responses to faults and issues.
- Demonstrated outstanding technical troubleshooting skills, identifying problems promptly and precisely.
- Implementing work given via ticket related issues via Jira and projects released via confluence in our Production environment.
Senior Desktop Support Technician
Sureswipe
Cape Town, South Africa
01.2016 - 07.2019
- Support for integrated card machines and merchants.
- I have worked with fulfillment coordinator closely and understand the role.
- Technical support for Merchants (Clients) • Administrative work
- Assisted customers with software package installations, enabling high-performing IT systems.
- Offered clear, reliable desk-side support to internal service users, rectifying issues quickly and accurately.
- Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
- Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
- Documented processes and procedures for technical resolutions to problems to be used in knowledge base accessible by all support staff.
- Collaborated with technology team members to enhance efficient operation of organisation's desktop computing environment.
- Supported customers with SCCM installation and configuration, enabling dependable system setup.
- Applied tools, techniques and processes for administering configuration items to protect assets and components from unauthorised change, diversion and inappropriate use.
- Supervised tasks, delegating work to junior staff to complete jobs within deadlines.
- Gave specialist guidance to less experienced colleagues to maintain or improve systems installation service.
- Constructed, installed and tested customised configurations based on various platforms and operating systems.
- Managed consistent use of agreed tools and methods to address and resolve user identified problems.
- Transaction tracking for merchants via Back-office payments software.
- Tracking Card Machine movements.
- Liaising with merchants, Pos Vendors and bank technicians e.g (Gaap,Micros,Pilot,Arch tradelink) in regards to installations.
- Working closely with Micros and Gaap, Arch, Pilot and other Various Pos companies in regards to software and integration.
- Installations of remote software and onsite and offsite repair of PEDS all windows based software.
- Troubleshooting with client in regards with card machines and system software.
- On site installations in regard to our hardware and system integration I.P, Networking Config Systems eg. Card machines payment servers linking devices regarding allocated IP configuration systems.
Education
Certificate of Higher Education - Matric
J.G Meiring
Cape Town, WCSkills
Communication Skills
undefinedLanguages
English
Native language
Afrikaans
Upper intermediate (B2)
English
Advanced (C1)
Languages
4,B2
Additional Information
I'm a hard-working individual with experience as a Test Analyst, Support
Analyst, Field Service Technician and Operations I also understand
working under pressure very well.
I know the pressures of deadlines and quality of work. I also pride myself
in the quality and customer satisfaction becoming a priority.
I'm a people's person who likes learning new things and I am
comfortable in any environment. I have good interpersonal skills and
great verbal and written communication, especially with detailed and
precise work. I am punctual and learn quickly. In my 4 years at
Transaction Junction, I have grabbed opportunities to grow my
experience and have excelled in this area.
Software
SQL Knowledge
Postman
Jira
Jenkins
Putty
Postillion
ISO 8583 Payments
Timeline
Senior Software Tester
Nightsbridge
06.2023 - Current
UAT Test Analyst
Transaction Junction
10.2020 - 06.2023
Technical Support Specialist
Transaction Junction
07.2019 - 10.2020
Senior Desktop Support Technician
Sureswipe
01.2016 - 07.2019
Certificate of Higher Education - Matric
J.G Meiring