Data analysis
Years of professional experience in various fields
Jonathan Koekemoer
Quality Assurance Administrator
Cape Town,Western Cape
Summary
Dedicated professional with a proven track record in Quality Assurance (QA) within a call center environment, offering experience in ensuring quality and compliance. Possesses a keen eye for detail, a data-driven mindset, and the ability to uncover insights that enhance processes. The role as a QA administrator has equipped me with valuable skills that align seamlessly with the requirements of a systems testing role.
Throughout the QA career, analytical and problem-solving skills have been honed, essential for identifying issues and anomalies in system functionality. The role demanded continuous data analysis and pattern recognition, resulting in adeptness in evaluating systems and software. Proficient at dissecting complex information to ensure smooth and efficient system operation.
A background in Music complements the ability to organize and execute testing procedures effectively, meeting deadlines and delivering results. A proactive approach to QA ensures that potential issues are addressed promptly.
In the transition from QA to systems testing, there is eagerness to leverage skills in attention to detail, data-driven insights, compliance knowledge, and music. Excitement abounds for the opportunity to apply these talents to enhance system performance and functionality, contributing to the success of the organization.
Overview
7
7
Work History
Quality Assurance Administrator
Matric College, Skills Academy, Bellview Institute Of Distance Learning
Bellville
08.2023 - Current
- Implemented new quality assurance and customer service standards.
- Investigated customer complaints and suggested corrective actions to resolve quality issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Established and tracked quality department goals and objectives.
- Monitored staff daily targets and implemented semi automatic target system and presented the data-driven insights to the relevant managers.
- Assessed various forms of interactions between the employees and customers to ensure all communications are compliant with company standards and written feedback to present to the managers to coach the personnel.
Caller
Bellview Institute Of Distance Learning
Bellville
07.2023 - 08.2023
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Maintained contact with customers to request referrals.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Made average of 250 outbound and inbound calls per day.
Musician
Self-employed
01.2017 - Current
- Various Music Gigs and Performances.
- Collaborated with bands and performed at various
music gigs, showcasing versatility and ability to work
in team setting. - Solo Performances, captivating audiences with
expressive piano playing, dynamic interpretations,
and varying repertoire of musical styles. - Demonstrated confidence, stage presence, and ability to
engage and entertain audiences.
Education
High School Diploma -
Affrikaans Hoër Seunskool
Pretoria 01.2015 - 11.2019
Diploma in Music Performance - Music
Campus of Performing Arts (Incomplete)
Midrand 01.2020 - 12.2022
Skills
Google sheets expert
Excel expert
MS Office expert
Delphi expert
FileMaker expert
Call Centre Quality Assurance
Data Analysis
Report Management
Script Creation
Root Cause Analysis
Performance Metrics
Cross-functional Collaboration
Problem Solving
Attention to Detail
Compliance and Regulatory Knowledge
Communication
Time Management
Quality Control
Accomplishments:
Participated in the Atterbury National Piano Competition in 2017
Best Senior Pianist in 2017
Won the best Romantic Performance in Eisteddfod
A in various categories in piano Eisteddfods
Interests
Coding
New Software
Timeline
Quality Assurance Administrator
Matric College, Skills Academy, Bellview Institute Of Distance Learning
08.2023 - Current
Caller
Bellview Institute Of Distance Learning
07.2023 - 08.2023
Diploma in Music Performance - Music
Campus of Performing Arts (Incomplete)
01.2020 - 12.2022
Musician
Self-employed
01.2017 - Current
High School Diploma -
Affrikaans Hoër Seunskool
01.2015 - 11.2019
Hobbies
- Music
- Cricket
- Competitive gaming
- Chess
- Audio books & Television Series