Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Developed and implemented strategies to improve customer service and increase sales.
Resolved conflicts promptly to promote positive environment for customers.
Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
Sales Representative
Action Bolt & Nut
02.2022 - 07.2022
Cold Calling
Price negotiations
Quoting on future prospects Building customer relationships
Route planning
Increased sales revenue by identifying and targeting high-potential accounts.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Utilized CRM software to manage client information, track leads, and monitor sales progress.
Implemented CRM tools to track customer interactions and sales progress.
Sales Representative
FG Frameless Glass
09.2021 - 02.2022
Cold Calling
Price negotiations
Quoting on future prospects
Building customer relationships
Liaise with Architect, Quantity Surveyors, on Site Foreman.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Representative / Manager
VCP Industries
10.2020 - 08.2021
Cold Calling
Price negotiations
Building customer relationships
Taking care of existing customers
Follow up on existing orders & delivery times
Courtesy calling
Expanded customer base through cold calling, networking, and relationship building.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Boosted team morale and productivity by leading weekly sales strategy meetings.
Managing Member
Fury Tools & Industrial Supplies
08.2019 - 11.2019
Calling on potential new customers
Maintaining relationships with existing customers
Managing debtors and creditors
Managing procurement processes and deliveries
Sourcing new innovative products
Negotiating pricing and deals on existing and new products
Interim Internal Sales Manager
Pinnacle Welding
06.2018 - 08.2019
Quotations
Price negotiations
Building customer relationships
Liaising with Warehouse Management to ensure efficient service delivery
Liaising with external sales staff to ensure all customer’s needs are met and the best quality of service is delivered at all times
Manage and monitor that the business and staff achieves the monthly sales targets
Mentored junior team members, resulting in higher productivity and greater team collaboration.
Utilized CRM systems effectively to track leads, conversions, and customer interactions.
Established strong partnerships with vendors, ensuring optimal pricing and timely product delivery.
Built relationships with customers and community to establish long-term business growth.
Buyer
Disa Hardware Distributors
04.2009 - 02.2016
Buying
Stock take and receiving
Costing and price changes
Invoicing
Liaising with sales department on new pricing, products and assisting them where help is needed
Assist in the management of staff to ensure a fully functional warehouse and efficient service delivery
Price negotiating
Sourcing of new product lines
Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
Built long-term supplier relationships with vendors to establish quality and competitive pricing.
Forecasted purchasing trends and improved merchandising strategies.
Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
Buyer/Sales
Saftec
05.2007 - 06.2008
Buying of goods
Stock take and receiving
Costings
Orders
Internal Sales
Counter Sales
Maintained complete documentation and records of all purchasing activities.
Collaborated with internal departments to better understand needs and determine purchasing requirements.
Maintained key item stock levels and wrote or expedited purchase orders.
Picker
3663
01.2006 - 02.2006
Warehouse Assistant
Picking of orders placed by customers, such as McDonalds, Burger King, Pizza Hut
Activity Instructor
Kingswood Activity Centre
07.2005 - 12.2005
Teaching children in activities such as rock climbing, abseiling, swimming, soccer, go-carting, quid biking, caving
Team building and problem solving exercises both indoors and outdoors
Assisted children to and from destinations as well as taking them on excursions to cities in the United Kingdom.
Education
Senior Certificate - undefined
Pinetown Boys High
01-2004
Skills
Dedicated
Fast learner
Creative problem solver
Solution driven
Customer focused
Organised with effective customer service
Motivated achiever who exceeds goals
Exceptional interpersonal skills while interacting effectively with customers
ABILITIES
To build and maintain strong relationships, to deal with different personalities in people, to cope under pressure, to interact and communicate with others, manage time in relation to deadlines, remain positive and motivated, prioritize work, honesty.