JONATHAN BRITZ
Coffee Shop Manager And Airbnb Host/Property Manager
Klisserville
Summary
Dedicated professional committed to continuous improvement and constantly seeking opportunities to enhance skills. Strong work ethic and consistently delivers exceptional results. Quick grasp of new concepts and thrives in challenging environments. Unwavering determination drives achievement of personal and professional success for both self and organization.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
Coffe Shop Manager
Giftly Surprize
03.2023 - Current
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Implemented cost-saving measures in purchasing practices without sacrificing product quality or customer satisfaction.
- Oversaw successful catering events that expanded brand recognition within the local community.
- Developed strong relationships with vendors, securing better pricing and delivery terms.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Oversaw daily coffee shop operations according to company policies.
- Streamlined inventory management for optimized stock levels and reduced waste.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
Airbnb Host
GWSW Properties
11.2023 - Current
- Property Name: Gariep Airbnb Kimberley
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Utilized advanced analytic tools provided by Airbnb platform insights reports to make data-driven decisions optimizing listing performance over time.
- Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
- Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities. Use and implementation of Semper Hospitality Management system.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Airbnb Host
GWSW Konstruksie
11.2024 - Current
- Property name: 51 Carrington Airbnb
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Utilized advanced analytic tools provided by Airbnb platform insights reports to make data-driven decisions optimizing listing performance over time.
- Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities. Use and implementation of Semper Hospitality Management System.
Airbnb Host
Giftly Surprize
11.2024 - Current
- Property Name: Giftly Surprize Airbnb
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Utilized advanced analytic tools provided by Airbnb platform insights reports to make data-driven decisions optimizing listing performance over time.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities. Use and implementation of Semper Hospitality Management System.
Guesthouse Manager
Osborne Manor
03.2023 - 09.2023
- Monitored online reviews regularly, addressing concerns proactively to maintain a strong online reputation.
- Streamlined booking processes to enhance efficiency and reduce errors in reservations.
- Increased guest satisfaction by implementing personalized service and attention to detail.
- Optimized room allocations, maximizing occupancy rate and overall revenue generation potential.
- Cultivated a welcoming atmosphere by designing aesthetically pleasing common areas that catered to diverse preferences of guests.
- Conducted regular performance evaluations for staff members, promoting professional growth and development within the team.
- Managed daily operations for a smooth-running guest house, ensuring exceptional guest experiences.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Assisted in event organization.
General Worker
Giftly Surprize
09.2021 - 03.2023
- Performed general housekeeping and cleaning tasks.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Wrapped gifts and sourced products.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Waiter
The Chef Box Café
06.2021 - 09.2021
- Serving guests and cleaning the shop as usual
- Making menus and adverts for the Café
- Implementing a system for all admin work
Waiter
8 Myl Restaurant
03.2021 - 06.2021
- Company Overview: 8 Myl Restaurant and wedding venue
- Proven myself to be versatile and a fast learner
- Started at the bar and got the hang of everything quite fast
- Started as a waiter and received no complaints with the service
- 8 Myl Restaurant and wedding venue
Freelance Assistant
Sport in Sight
- Company Overview: Sport n Sight
- Helped the optometrists receptionist with filing and organizing the patients files from the different locations
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Freelance
Identity
- Provided customer service, assistance at the fitting rooms and did housekeeping
Freelance
Truworths
- Helped with a variety of things for example providing customer service, assistance at the fitting rooms, housekeeping and a bit of admin
Education
Matric Certificate -
Adamantia Hoërskool
Kimberley, South Africa 01.2017 - 01.2020
Skills
Microsoft Word
Excel
PowerPoint
Advanced Communication
Interior design
Effective problem solving
Exceptional communication
Driving
Socialmedia
jonathan_britz1, Jonathan Britz
Timeline
Airbnb Host
GWSW Konstruksie
11.2024 - Current
Airbnb Host
Giftly Surprize
11.2024 - Current
Airbnb Host
GWSW Properties
11.2023 - Current
Coffe Shop Manager
Giftly Surprize
03.2023 - Current
Guesthouse Manager
Osborne Manor
03.2023 - 09.2023
General Worker
Giftly Surprize
09.2021 - 03.2023
Waiter
The Chef Box Café
06.2021 - 09.2021
Waiter
8 Myl Restaurant
03.2021 - 06.2021
Matric Certificate -
Adamantia Hoërskool
01.2017 - 01.2020
Freelance
Identity
Freelance
Truworths
Freelance Assistant
Sport in Sight
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