Joline Meiring
System Specialist
Hartbeespoort,NW
Summary
Detail-oriented system specialist with experience supporting end-to-end development changes, UAT, and post-implementation support. Strong analytical thinking, communication, and problem-solving skills used to maintain stable systems and meet business needs keeping business process improvement in mind.
Overview
18
18
years of professional experience
Work History
System Specialist
Medipost Pharmacy
12.2017 - Current
- Analyzing current system workflows to identify and prioritize development opportunities.
- Prioritizing, planning, managing multiple development requests.
- Facilitating requirement workshops with customers to define project scope and optimize system delivery where needed.
- Gathering and analyzing user and business requirements for system development.
- Creating documentation with the required development changes specification.
- Ensuring the documentation received from the clients is correct and assigning it to the relevant developer.
- Liaising with the developers regarding the requirements for new or existing programs.
- Creating test plans where needed.
- Performing backend testing to confirm updates meet specifications without impacting core system performance and ensuring that the requirements are met.
- Preparing UAT documentation and ensuring that UAT is done.
- Provide documented training to end users for new system changes.
- Ensuring successful rollout of new system changes.
- Supply post-implementation support.
- Liaise with both internal and external clients.
- Daily checks to ensure all backend processes are running smoothly.
- Assisting with overall system support, investigating and resolving any system issues identified.
Deputy Pharmacy Manager
Medipost Pharmacy
10.2014 - 11.2017
- Maintained a Post Basic Pharmacist Assistant role, assisting with capturing of prescriptions and sorting out claim rejections in accordance with GPP.
- Assist with managing employees, time management, employee leave and staff motivation.
- Ensuring service excellence by leading and directing the pharmacy team to deliver high standards of customer service and pharmaceutical care.
- Analyzing the daily workload.
- Allocate of the daily workload between the employees.
- Check that each employee has completed the daily workload allocated to them.
- Allocate of overtime.
- QA the employees' work to ensure that they did what was required.
- Supply corrective action plans, performance interventions, disciplinary processes, or delivering constructive feedback where required.
- Discuss individual employee performance with each employee.
Pharmacist Assistant Post Basic
Medipost Pharmacy
04.2013 - 09.2014
- Verified prescription details and patient information to reduce errors during dispensing.
- Capture and claim prescriptions.
- Sorting out claim rejections with the Medical aid and the patient.
- Answered customer phone calls to address medication queries and provide assistance with prescriptions.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
Administrator
Medipost Pharmacy
01.2009 - 04.2013
- Managed patient records and prescription documentation with strong attention to confidentiality and compliance.
- Processed correspondence, filing, and data entry tasks with accuracy and consistency.
- Assisted with non-clinical rejections on patient claims.
Telesales Agent
South African Breweries
07.2008 - 01.2009
- Capturing sales orders received from SAB Sales Representative onto the system.
Education
No Degree - Excel Advanced
Medipost Training Academy
Pretoria, South Africa 04.2001 -
Pharmacist Assistant (Post-Basic) - Pharmacy
SA Pharmacy Council
Hartbeespoort 04.2001 -
High School Diploma -
Hoërskool Hartbeespoort
Hartbeespoort, South Africa 04.2001 -
Skills
Application support
System testing
Timeline
System Specialist
Medipost Pharmacy
12.2017 - Current
Deputy Pharmacy Manager
Medipost Pharmacy
10.2014 - 11.2017
Pharmacist Assistant Post Basic
Medipost Pharmacy
04.2013 - 09.2014
Administrator
Medipost Pharmacy
01.2009 - 04.2013
Telesales Agent
South African Breweries
07.2008 - 01.2009
No Degree - Excel Advanced
Medipost Training Academy
04.2001 -
Pharmacist Assistant (Post-Basic) - Pharmacy
SA Pharmacy Council
04.2001 -
High School Diploma -
Hoërskool Hartbeespoort
04.2001 -
References;
Head Systems Specialist Medipost Pharmacy;
Heilene Spammer 076 949 0442
Former Pharmacy Manager Medipost Pharmacy;
Cilliers Snyman 078 321 7038