Experienced IT Applications Specialist with a dedication to enhancing customer service and streamlining operations through technology. Proficient in leveraging platforms like Zoho Creator to build custom business applications and automate workflows, integrating CRM systems, and resolving technical challenges. Skilled in delivering user-friendly systems and solutions while maintaining a strong customer-focused approach. Known for quickly mastering new systems to adapt to evolving business needs and fostering positive client relationships. With 12 years of professional experience, I bring a methodical approach to problem-solving, a passion for innovation, and a commitment to continuous learning. Adept at mentoring and empowering teams to support organizational efficiency and exceptional service delivery.
Jolene Van Der Ross
Summary
Overview
Work History
ZA Edge
Job overview
Technical Support:
- Address inquiries about the company’s products or services.
- Troubleshoot and resolve technical problems.
- Communicate with customers through various channels regarding technical issues.
- Develop and maintain knowledge resources, including Knowledge Base articles, FAQs, manuals, and troubleshooting guides.
- Attend training sessions on Zoho-related products relevant to customer service.
Software Development:
- Engage with clients to discuss business requirements.
- Collaborate with developers on API integrations and custom functions.
- Write clean, efficient code based on specifications.
- Integrate and test Zoho software components; debug and address issues as needed.
- Monitor, upgrade, and improve existing systems for operational efficiency.
- Prepare technical documentation and ensure quality assurance standards.
- Participate in training on Zoho-related software development tools and products.
Private
Job overview
- Supported students with helpful study habits and exam strategies in Grade 7 to 12, N1 Technical Engineering Mathematics
- Encouraged students to explore new study and calculation methods to promote accountability and accommodation of individual needs and utilized diverse teaching strategies and methodologies to help students better understand math concepts.
I Love Robotics
Job overview
- Planned, executed, and controlled assigned lesson plans for 60 students, ensuring learning outcomes were achieved and work performed complied with contractual requirements
CD Auto Trade
Job overview
- Sourced advertising opportunities to place adverts in press and social media, and increased reach to 1.5K with 400% new online lead generation
- Analyzed sales and marketing data for improved strategies
- Suggested innovative ideas to increase sales and improve customer experience.
Mash Up Community Development
Job overview
- Facilitated robotics lab of 10 learners from beginner to advance in First Lego League and designed appropriate and specialized lesson plans
- Planned and implemented Celebration Event for their graduation
Unite Siyafunda
Job overview
- Taught diverse student population by employing various learning styles and abilities.
- Established more than 20 new coaches on fundamentals of coaching to apply best practices and strategies
- Simplified and implemented First Lego League training program for new coaches to increase resilience and performance.
Auto Spark Motor Spares
Job overview
- Maximized sales within first 2 months and minimized shrinkage through excellent customer service and adherence to standard practices
- Handled inventory control, cash control, and POS opening and closing procedures, and reconciled daily sales transactions to balance.
Inbound Contact Centre
Job overview
- Established and fostered strong internal and external relationships through application of excellent interpersonal skills
- Recommended products to customers, thoroughly explaining technical details
- Maintained and managed back office queries.
Core Computer Business
Job overview
- Ensured efficiency, administration and operations of Trade-in Process from Store level, warehouse, technical, finance and customer interaction, solving 20 to 50 queries per day while maintaining high level of quality
- Identified inefficiencies and improvement opportunities to provide advice and support documentation for evaluation and streamlining of Trade in Process.
Education
ZOHO
University Overview
The Zoho Creator Business User Certification signifies a professional’s ability to proficiently use Zoho Creator’s no-code platform to create and manage customized business applications. It validates skills in areas such as form and report creation, workflow automation, and effective data management to optimize business efficiency. This certification showcases expertise in streamlining processes, enhancing collaboration, and solving real-world business challenges through innovative application development. It highlights a practical understanding of leveraging technology for problem-solving, making it highly valuable for businesses aiming to stay ahead in the digital transformation era.
UNISA ISETRoodepoort, South Africa
University Overview
The ISET Coding & Robotics certifications provide individuals with the essential skills to teach and implement STEM-focused education through robotics and coding. These certifications develop expertise in programming, problem-solving, and debugging techniques, alongside a practical understanding of engineering principles and robotics components. They also emphasize the ability to create engaging, technology-driven learning experiences, fostering innovation and critical thinking in educational settings. By completing these certifications, participants become well-equipped to promote STEM literacy and effectively integrate technology into classrooms or community initiatives.
In conjunction with The First Lego League (FLL), a global robotics program designed for children aged 4-16. The I-SET program introduces students to STEM through hands-on learning and exciting challenges. Participants design, build, and program robots using LEGO kits, tackling real-world problems like energy, transportation, and recycling. The program emphasizes teamwork, critical thinking, and creativity, culminating in competitions where teams showcase their solutions and robots.
Future Females UK Tech HubOnline
University Overview
Completing the Future Females UK Tech Hub program in Business Technology equips participants with a range of valuable proficiencies. These include the ability to develop and scale tech-enabled businesses, a strong understanding of leveraging technology for innovation, and skills in creating sustainable and impactful business models. Participants also gain expertise in strategic planning, problem-solving, and executing effective business strategies. Additionally, the program fosters collaboration, networking, and mentorship, empowering entrepreneurs to build thriving businesses that address real-world challenges.
St Catherines Convent SchoolFlorida
University Overview
Distinction Subjects:
Core Mathematics
Computer Practice N3
Roodepoort CollegeRoodepoort
University Overview
Skills
IWork for Mac: Keynote, Pages and Numbers
Timeline
Unisa ISET Robotics M1, M2, M3
UK Tech Hub Business Technology Certificate of completion
Roodepoort College
References
ZA Edge
Mpho Makhene - 082 811 0586
Mash up Community Development
Reginald Botha – 083 692 8598
Unite Siyafunda
Dieketseng Malekele – 078 684 5713
CD Auto Trade
Douglas Cupido – 082 523 6357
Auto Spark Motor Spares
MK Pathan – 073 288 8272
Core Group
Shelley Cohen – 011 535 9000 (HR)
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