Jolene Stopforth

• Manage all finance and insurance functions for new and pre-owned vehicle sales, ensuring full compliance with FAIS, FICA, and other legal requirements
• Advise clients on the best finance options and insurance solutions tailored to their needs and budget
• Secure finance approvals and promote Value-Added Products (VAPs) to maximize dealership revenue
• Maintain accurate documentation and complete all necessary legal paperwork in line with dealership and regulatory standards
• Provide monthly reports to senior management on finance performance, sales, and compliance metrics
• Foster strong relationships with financial lenders and contribute to enhancing the dealership’s market share
• Streamlined insurance processes for increased efficiency and customer satisfaction.
• Developed and maintained relationships with customers, lenders and other third parties.

Sales and Customer Service

• Assist customers in selecting vehicles based on their needs, preferences, and budget.
• Conduct detailed presentations and test drives to showcase vehicle features.
• Build and maintain strong relationships with customers to ensure repeat business.
• Respond to customer inquiries and provide accurate information about pricing, financing, and warranties.
• Negotiate sales agreements to achieve favorable outcomes for both customers and the dealership.

Performance and Target Achievement

• Meet or exceed monthly and quarterly sales targets and key performance indicators (KPIs).
• Monitor and follow up on potential leads to convert them into sales.
• Participate in training sessions to improve sales techniques and product knowledge.
• Maintain the cleanliness and organization of the showroom to create a welcoming atmosphere.
• Coordinate with the inventory team to ensure the availability of vehicles for display and delivery.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.

Sales Support and Administration

• Prepare and process sales documentation, including invoices, purchase orders, and vehicle registration forms.
• Manage the administration of vehicle stock, ensuring accurate records of inventory.
• Liaise with sales executives to coordinate the timely processing of customer orders.
• Ensure all vehicle paperwork is completed accurately and complies with regulatory requirements.