Sustainability and Responsible Sourcing
Jolene Lang
Coordinator Compliance & Reporting
Roodepoort,Gauteng
Summary
With a proven track record at South32 SA Limited, I excel in SAP Supply/Finance Systems and effective communication, enhancing operational efficiency by optimising procurement processes and fostering strong team collaboration. Achieved significant improvements in governance and supply services, demonstrating exceptional analytical and problem-solving abilities. I am a highly organised and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in business processes and customer service best practices. Possesses strong communication and interpersonal skills with a demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Co-Ordinator Reporting & Governance
South32 SA Limited
Johannesburg
02.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Actively contributed towards achieving se Performance targets and KPI's.
- Meticulously organise and store all original documents received, maintaining a thorough and detailed record of every transaction executed.
- Provide quality information to key stakeholders in a timely manner.
- Cultivate collaborative relationships with team members while exemplifying and encouraging operational discipline in daily tasks.
- Help create and maintain documentation for local operational procedures.
- Guarantee adherence to internal controls, Code of Business Conduct, Group Level Frameworks, Standards, Policies, agreements, systems, and procedures.
- Engage in control self-assessment teams and various internal review activities.
- Provide training and support for the team.
- Take part in initiatives aimed at enhancing the overall performance of the function by optimising the use of current processes, practices, and systems.
- Sustain relationships and share information with both internal and external stakeholders.
- Generate performance and other pertinent reports for both operational and management levels.
- Evaluate performance reports, Partnership Agreements, and Key Performance Indicators, and offer insights on initiatives that could enhance or sustain the performance.
- Champion internal controls by identifying and reporting on issues related to governance, compliance, and control.
- Support the maintenance of a robust control environment by conducting various control tests across functional streams.
Co-Ordinator GRIR Supply Services
South32 SA Limited
Johannesburg
10.2019 - 01.2024
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager in accordance with Service Level Agreements.
- Managed vendor relationships to secure best quality of services and products for organisational needs.
- Entered data, generated reports, and produced tracking documents.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Prepare reconciliations for the general ledger and vendors to reduce exceptions.
- Identify and investigate discrepancies in relevant general ledger and vendor accounts.
- Perform transactional steps within accounts payable.
- Assist in internal and external audits and other governance requirements.
- Drive initiatives to enhance sub-function performance by optimising the use of existing processes, practices, and systems in collaboration with the Specialist Supply Systems.
- Support system testing and internal controls as needed, ensuring the implementation of improved controls.
- Complete processing tasks and assist in managing queries as necessary.
- Contribute to achieving established performance targets and KPIs by maintaining up-to-date, accurate, and timely data while ensuring data integrity in reporting.
- Provide training to team members and conduct peer reviews of processing activities.
- Work with ARIBA, SAP, reconciliations, foreign payments, Incoterms, contracts, purchasing, scopes of work, down payments, reporting, warehousing, and vendor engagement.
- Create and maintain documentation for standard operating procedures.
- Develop and ensure the functional integration of the department to facilitate end-to-end data integration while identifying and mitigating associated risks.
- Ensure alignment with and compliance to internal controls, including values, standards, policies, agreements, systems, and procedures.
- Develop efficient and profitable relationships with suppliers to ensure optimal delivery quality and sustained performance aligned with business objectives.
- Train the GRIR team on open ledger accounts for Cerro Matoso (Colombia).
- Generate new reports and templates to standardise reporting across all regions.
- Identify and recommend improvements in existing processes, practices, and systems.
- Currently serving as the Champion for SAP / Versa / CDI connect / ARIBA.
Specialist GRIR CMSA (Secondment)
South32 SA Limited
Johannesburg
09.2022 - 08.2023
- Mapping the CMSA process.
- Reviewing vendor onboarding forms and other pertinent documents currently utilised by CMSA.
- Identifying and examining reconciliation discrepancies in relevant general ledger and vendor accounts.
- Finalising the proposed documentation that CMSA should adopt for standardising vendor onboarding.
- Assessing and ensuring that Versa templates are applicable to Cerro Matoso (Colombia).
- Translating all applicable templates into English and Spanish on Versa.
- Establishing CMSA on Versa with Spanish templates.
- Providing Versa training to the CMSA team.
- Monitoring the defined scope of work to ensure that data is consistently and accurately captured for reporting.
- Developing new Versa templates for the Vendor Query team.
- Translating relevant Vendor Queries templates for CMSA into Spanish.
- Creating a new team within Versa.
- Assisting the Process and Automation team with testing Versa rules.
- Uploading templates into Versa and prioritising them effectively.
- Creating checklists and appropriately populating case templates for the Vendor Query | GRIR team.
- Creating and updating Quick Reference Guides and other documentation as needed.
- Training Vendor Queries and GRIR teams on the new templates and checklists.
- Providing support for any ad-hoc activities related to Vendor Queries / GRIR / CMSA.
Senior Admin Supply Services
South32 SA Limited
Johannesburg
08.2018 - 09.2019
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Transition all payment query operations from Australia and train the existing team in South Africa.
- Address queries and escalations in accordance with Service Level Agreements.
- Assist with system testing and internal controls as needed, ensuring adherence to the implementation of improved controls.
- Complete processing tasks and provide support in query management as required.
- Conduct training for team members and perform peer reviews of processing activities.
- Create and maintain documentation for standard operating procedures.
- Foster supportive relationships with team members and promote process discipline in daily activities; serve as the primary contact for ad hoc queries from colleagues.
- Recognise potential risks and contribute to planning and executing risk assessments.
- Monitor the assigned scope of work to ensure reliable and regular data capture for reporting purposes.
- Provide support for internal and external audit requirements.
Contracts Administrator MRO / Plant and Smelter
South32 SA Limited
Johannesburg
06.2016 - 07.2018
- Analyse opportunities to optimise spending and reduce supply risks across various categories.
- Analyse key analytical reports and other business warehouse data.
- Develop robust category and sourcing strategies by collecting and analysing essential data from both internal and external sources.
- Formulate category strategies that minimise supply risks, optimise costs, and promote process automation.
- Validate category strategies and contract coverage to support maintenance strategies, the 2-year budget, and 5-year execution plans.
- Administer supplier qualification surveys, evaluating and addressing risks to ensure quality delivery and materials.
- Build strong relationships with stakeholders and business leaders to comprehend business needs, forecast demand, and assess the effectiveness of established contracts.
- Lead negotiations with suppliers following tender evaluations.
- Coordinate the technical and non-commercial evaluation of tenders prior to negotiations.
- Execute supplier selection, qualification, and onboarding processes according to local requirements and regulations.
- Execute contract variations as required by business needs.
- Carry out supplier development and recognition programs to maintain effective partnerships.
- Ensure timely delivery in accordance with stakeholder plans by directing and guiding the Administrators on a daily basis.
- Implement category strategies and ensure timely delivery while minimising disruptions to business operations by planning and executing a portfolio of sourcing projects.
- Create, manage, and monitor contracts diligently.
- Develop, issue, and manage tenders alongside their commercial evaluations in line with sourcing projects.
- Design and implement supplier development and recognition programs to sustain effective, value-based relationships.
- Foster efficient and profitable partnerships with suppliers to guarantee optimal delivery quality and sustained performance in alignment with business goals.
- Foster positive relationships through effective communication and regularly provide constructive feedback to Superintendents and Managers.
- Maintain the quality of routine tasks and data collection, presenting information as needed for critical decision-making to enhance the team's overall effectiveness.
- Uphold a high level of operational discipline regarding defined standard procedures and processes.
- Review and request updates to master data as necessary, ensuring compliance with SAP processes and RLD requirements during implementation.
Projects/Service/Goods/Buyer
BHP Billiton / South32
Johannesburg
10.2014 - 05.2016
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Developing high-quality and professional purchase orders
- Conducting evaluations and selections
- Guaranteeing quality and compliance
- Preventing stock shortages
- Accelerating processes
- Ensuring timely service delivery
- Overseeing comprehensive project management
- Implementing procurement strategies and cost reductions
- Generating open purchase requisition reports
Education
Advanced Diploma in Procurement And Supply - Procurement And Category Management
CIPS
Johannesburg 05.2023 - Current
Diploma For Purchasing And Supply - Purchasing And Supply
CIPS
Johannesburg 05.2019 - 12.2021
Certificate - Purchasing And Procurement Management
UNISA
Johannesburg 03.2012 - 03.2013
Skills
In-depth knowledge of SAP Supply Systems/Procure to Pay processes (SAP, ARIBA)
Contract management
Work Planning and Prioritization
Recordkeeping
Attention to detail
Task prioritization
Teamwork and collaboration
Effective communication
Analytical skills
Problem-solving
Microsoft office (Word, Excel, Power point, Visio, Publisher)
In-depth knowledge of SAP Supply Systems/Procure to Pay processes (SAP, ARIBA)
Certification
Advanced Excel and Analytics, Essential Skills for Today's Workplace– LinkedIn Learning.
Interests
Auditing and Governance
Reading, drawing and cooking/baking.
I enjoy reading as it is a way to temporarily disconnect from my everyday realities and immerse myself in another world. It also helps improve my vocabulary. I enjoy fantasy and poems.
Drawing helps me to relax and strengthens my hand-eye coordination. Helps increase my attention to detail and be the master of my creation.
The process of cooking and baking is also a stress reliever as cooking I can be creative and 'cook with feeling' and baking, being a bit more precise sciences allows me to have full control of my environment and have a direct impact on the outcome.
Timeline
Co-Ordinator Reporting & Governance
South32 SA Limited
02.2024 - Current
Advanced Diploma in Procurement And Supply - Procurement And Category Management
CIPS
05.2023 - Current
Specialist GRIR CMSA (Secondment)
South32 SA Limited
09.2022 - 08.2023
Co-Ordinator GRIR Supply Services
South32 SA Limited
10.2019 - 01.2024
Diploma For Purchasing And Supply - Purchasing And Supply
CIPS
05.2019 - 12.2021
Senior Admin Supply Services
South32 SA Limited
08.2018 - 09.2019
Contracts Administrator MRO / Plant and Smelter
South32 SA Limited
06.2016 - 07.2018
Projects/Service/Goods/Buyer
BHP Billiton / South32
10.2014 - 05.2016
Certificate - Purchasing And Procurement Management
UNISA
03.2012 - 03.2013
Advanced Excel and Analytics, Essential Skills for Today's Workplace– LinkedIn Learning.
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