Jolene Gosego Melamu
Miss
Pretoria,South Africa
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Outreach Practitioner: NQF Information Centre
SAQA
05.2024 - 06.2025
- Provide information and advice in respect of the NQF,
- Develop and implement NQF Knowledge Base and Client Feedback Mechanisms,
- Provide NQF outreach services and campaigns,
- Compile RFQs for procurement of Promotional Items,
- Build stakeholder relations and manage database for future engagements,
- Develop NQF Information and SAQA services presentations, Booklets, infographics, arrange workshops, stakeholder engagements, schools` outreach programmes,
- Facilitate capacitation training for LO teachers, workshops for NQF partners and clients
- Support and mentor Client Service Administrators
Client Service Administrator
SAQA
05.2021 - 06.2025
- Administering the client queries and complaints from the reception, identify and escalate issues that affect customer services and application systems,
- Administer customer satisfactions and challenges, transfer calls and escalate matters to the right departments/ divisions, monitor, respond to enquiries received on the customer care mailbox,
- Monitor and administer tender submissions on behalf of Supply Chain and promote the reputation of the NQF and the organization.
Practitioner: Supply Chain Management
SAQA
06.2023 - 04.2024
- Provide administrative support in tender processes by overseeing and ensuring compliance with procedures throughout.
- Administering and delivery of the requested orders by receiving, capturing, processing on ERP System; assist with crafting RFQs, RFPs and SLAs,
- Manage meeting invites, parking, audio visual support, venue bookings, catering and refreshments; ensuring that SCM operations are up to date,
- Coordinate Bid Committees meetings, taking minutes and effective electronic and physical filing for audit purposes.
- Monitor suppliers register database for month-to-month submission on supplier performance from all units
Evaluation of foreign qualifications: Admin and Service Support
SAQA
09.2019 - 04.2021
- Coordinate and provide administrative support for refund processes and non-compliance of foreign evaluation applications, monitoring the non-compliance database for deferred income and updates for Finance,
- facilitate correspondence to clients regarding their applications and administering records management of archives, data capturing, dispatch of results, collections and returns, re-activations of files, administering offsite storage with MetroFile as per policies and procedures, ensure effective filing system and record keeping for audit purposes.
Office Administrator
SAQA
09.2018 - 08.2019
- Perform administrative support for the department related to Work Skills Programmes, coordinate trainings from HR,
- Administer DPSA bulk applications database, SAQA certificate verifications database, administering appeal applications, contract registers
- Render secretarial support to the Director,
- Monitor General Ledger for the unit spending, service payments,
- Arrange meetings for internal and external meetings,
- Work with other units such as Accounts Department, HR (WSP/ATR, leave), IT for the smooth operation of the Department with 75 staff members, data capturing, ensure effective filing system and record keeping for audit purposes.
Education
Postgraduate Diploma in Supply Chain Management - Supply Chain
Regent Business School
South Africa 01.2023 - 11.2023
BA - Public Management and Governance
University of Johannesburg (UJ)
National Senior Certificate (Grade 12) - undefined
A.B Phokompe High School
Skills
Customer insight
Relationship management
Social media proficient
CRM system proficient
Microsoft 365 package proficient
PFMA implementation proficient
Team player
Languages
English
Sesotho
Setswana
IsiZulu
References
- Mr. Bini Dramat, Finance: Facilities Management, SAQA, 083 628 5113, 012 431 5114, bdramat@saqa.co.za
- Mr. Brian Nkoane, Specialist: Foreign Qualifications Evaluations, 083 628 5618, 012 431 5069, bnkoane@saqa.co.za
- Mrs. Tronie Potgieter, AD: Foreign Qualifications Evaluations, 082 379 6820, 012 431 5000
Personal Information
- Date of birth: 08/11/92
- Nationality: South African
Timeline
Outreach Practitioner: NQF Information Centre
SAQA
05.2024 - 06.2025
Practitioner: Supply Chain Management
SAQA
06.2023 - 04.2024
Postgraduate Diploma in Supply Chain Management - Supply Chain
Regent Business School
01.2023 - 11.2023
Client Service Administrator
SAQA
05.2021 - 06.2025
Evaluation of foreign qualifications: Admin and Service Support
SAQA
09.2019 - 04.2021
Office Administrator
SAQA
09.2018 - 08.2019
BA - Public Management and Governance
University of Johannesburg (UJ)
National Senior Certificate (Grade 12) - undefined
A.B Phokompe High School
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