Jolandy Rosemary Claasen

Enhancing Efficiency: Management aims to improve the efficiency of processes and resources utilization to achieve better results. Employee Development: Management fosters the development of employees and ensures their job satisfaction and well-being. To be part of organization where I can utilize my skills and talents to contribute effectively and grow professionally.

I am an enthusiastic, optimal and well-spoken extrovert. I am easily approachable and believe in leaving a good impression. My professional career afforded me the opportunity to work in a diverse cultural environment and this has strengthened my ability to be tolerant, patient and caring. Working in different environments also gave me the opportunity to work with people from different ethnic, cultural and religious backgrounds. This experience developed an immense understanding of how important intercultural and multi professional communication is in the building and managing of strong and meaningful relationships both on a personal as well as a professional level. During my 18 years of work experience, I have gained extensive experience and knowledge in the field of organizational planning and development, Strategic capability and leadership, Communication, Programme and project management. Transformation management, Change management. I am Client orientated and customer focused, with Problem solving Analysis. Service delivery innovation, Decision making, People management and empowerment of many different fields of services. The ability to negotiate and work with clients and professionals who can sometimes be extremely difficult and oppositional is one of my best attributes. My work experience equipped me to plan and organize carefully but also to respond calm and collectively to emergencies and unexpected circumstances. I am able to assess circumstances/risk and act appropriately, analyze information and am able to present these in a manner that effects impact and change. I have a record of loyalty and trustworthiness and this is recorded when I was managing a social work division at a unit after services to offenders was not accessible for a long period this includes the ground work of starting a mother baby unit at the correctional facility. My experience and ability to lead and work independently serves as proven record in this regard. I am results driven and also have strong written and verbal communication skills, which I developed naturally with report writing, operational plans, and court and parole reports. I have a very good understanding of the organizational culture of the Department and have the knowledge, attitude and skills to empower, motivate, support and give guidance to people in order to effect change in a developing profession. I adapt very easily to change and would add value to any organization due to my extensive experience in the Developmental Social Service Delivery environment.

• Supervising and monitoring skills
• Support and Mentoring Skills
• Assertiveness
• Facilitation of programmes and groups
• Risks and Needs assessments skills
• Therapeutic and Counselling skills
• Basic Computer Skills
• Strong communication skills
• Negotiation and Mediation
• Networking/ Stakeholder Management skills
• Decision-making skills
• Problem solving/ Conflict Management

 Supervision And Management

• Communication in a Multicultural context
• Family Preservation
• Professional Ethics
• Bereavement Counseling
• Solution Focused Therapy
• Victim-offender-dialogue facilitators training
• Seminar on foster care
• Play therapy, Handling skills with children
• Methods and Techniques of Systemic and Family Therapy
• Working with Sexual Offenders (Target group-adults)
• Special Programs Training (Youth Resilience Program, Substance Abuse, Elderly Program)
• Training in the operation of child and youth care center’s (Minimum Standards)
• Adventure Based Group Therapy
• Training in Child Justice Act, 75 of 2008
• Implementing of the new Children’s Act 38 of 2005
• Therapeutic Group Work Skills
• Training DCS Special Programs (Parenting-Family and Marriage Care; Life Skills; Sexual Offences in terms of youth and elderly Programmes)
• CEFA Mentorship Auxiliary Social Work Students
• Substance Abuse

• 083 360 7206
• 044 272 8951

• ID Number: 830624 00 57 086
• Health Status: Good
• Date of Birth: 06/24/83
• Gender: Female
• Nationality: South African
• Driving License: Code 8
• Marital Status: Married