John Peter Bruno Antonio
Cape Town
Summary
Methodical administrative assistant and customer service professional offering several-year background planning, coordinating, managing and administering services. Well-versed in handling complex issues, reporting and developing budgets. Working knowledge of ms office paired with outstanding business acumen and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Hotel Duty Manager
Blokstay
Cape Town
01.2024 - Current
- Prepared weekly staffing schedules based on occupancy levels and budget constraints.
- Implemented strategies designed to improve customer satisfaction ratings.
- Assisted in resolving customer complaints and inquiries in a timely manner.
Hotel Duty Manager
The Bay Hotel - Village N Life
Cape Town
09.2023 - 01.2024
- Conducted regular inspections of facilities to identify potential problems or areas for improvement.
- Handled customer complaints professionally while providing solutions in a timely manner.
- Generated reports detailing occupancy rates, revenue figures, labor costs.
Hotel Duty Manager
Living Journey Collection
Cape Town
08.2022 - 08.2023
- Supervise staff members in areas of front office, housekeeping and transfer and travel
Manage several customer service issues and address customer issues and complaints
Maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Night Auditor (The Onyx Hotel)
Newmark Hotels
Cape Town
11.2018 - 01.2020
- Train new night staff and night interns
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Reconcile all accounts in a timely manner
- Process invoices, post checks to vendors and distribute employee checks
Guest Relations & Office Administrator
Home from Home Hospitality
Cape Town
05.2018 - 08.2018
- Responded to guests, including email, telephone and in-person inquiries..
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Night Front Desk Officer
Ashanti Lodge and Travel Centre
Cape Town
04.2014 - 04.2018
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education
BBA - Business Administration
TSIBA EDUCATION
CAPE TOWN10.2017
Higher Certificate in Business Administration - Business Administration
TSiBA EDUCATION
CAPE TOWN12.2013
High School Diploma -
Groenvlei High School
Cape Town12.2012
Skills
- Complaint Handling
- Telephone Etiquette
- Quality Assurance
- Account Administration
- Office Administration
- Reception oversight
- Computer Skills
- Problem-solving abilities
- Excellent Communication
- Analytical Thinking
- Multitasking
Languages
English
First Language
REFERENCES
- Tinago Mashongerah - +27 73 174 1321
Operation Manager at BLOCKSTAY
Godfrey Stimela - +27 74 602 7872
Night Duty Manager at VNL
Elton Haynie - +27 76 964 4281
Assistant Front Office Manager at Living Journey Collection
Brian Mosala - +27 84 086 4472
Front Office Manager at the Onyx Hotel
Lisa Krohn - +27 21 423 8721
Managing Director at Ashanti Lodge
Timeline
Hotel Duty Manager
Blokstay
01.2024 - Current
Hotel Duty Manager
The Bay Hotel - Village N Life
09.2023 - 01.2024
Hotel Duty Manager
Living Journey Collection
08.2022 - 08.2023
Night Auditor (The Onyx Hotel)
Newmark Hotels
11.2018 - 01.2020
Guest Relations & Office Administrator
Home from Home Hospitality
05.2018 - 08.2018
Night Front Desk Officer
Ashanti Lodge and Travel Centre
04.2014 - 04.2018
BBA - Business Administration
TSIBA EDUCATION
Higher Certificate in Business Administration - Business Administration
TSiBA EDUCATION
High School Diploma -
Groenvlei High School
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