John Baptist Ssentuwa

• Support Country Head of FCC to deliver the FCC Vision, strategy, direction and leadership for the Country, consistent with the Group / Regional vision and strategy for FCC in support of the Group’s Strategic direction and growth aspirations.
• Analyze Comprehensive impact of financial crime related regulatory matters on the relevant business area and its operations.
• Ensure that key changes (to laws, rules, regulations) are communicated and cascaded (in
  country), coordination with group communications
• Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
• Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC.

Deputize and support the Senior Branch Manager of Speke Road Branch drive business through excellent Service and within the bank’s risk appetite. Supervise the daily branch operations including Customer Service TAT, KYC compliance and operations risk controls execution

• Growing the Branch Business within a well risk-controlled environment as per the Group policies.
• Responsible for Business growth through New sales and portfolio management while Ensuring adherence to Group and Country Risk policies and regulatory guidelines/requirements. Overall accountability on branch management environment.

Ensure Service excellence through efficient operations Risk Management. To manage front and back-office staff to deliver excellent service while protecting the bank against operational losses.

Work with the Bank Operations Risk Team, Country Operations Risk Assurance and Group Policy and Process Improvement Review Team to close gaps identified in regular Reviews

Branch Operations, Operational Risk & Compliance Management

To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.

Report Operational Risk (OR) issues and losses to Unit Operational Risk Manager (UORM). These include frauds and shortages that have arisen during the course of business

Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Branch

Accountability for efficient/effective branch operations:

i) Daily Operational issues for efficient business continuity

ii) Accurate System transaction processing as per process flows including systems administration.

iii) Premises management including branch physical security, health and safety monitoring.

iv) Supervise Branch cash management and blank forms.

• Ensure provision of effective/efficient back office operations.
• Ensure full customer due diligence; completeness to account opening documentation and adherence to authorization requirements in line with Money Laundering & CDD Policy and accountability of Outstanding items in suspense account.
• System administration.

• Undertake leadership of Information Systems projects, coordinating system development by interacting with both system developers and end users. Assessing user needs and system improvement requirements to suit business needs and safeguard the institution against operational losses. Training and supporting users on new systems deployments
• As IT Support Officer,Participated in roll out of new system/software and Transformation activities.Testing and validating system enhancement.Train and support system users as well as generating reports for regulatory requirements.

• Promote business growth through a quality balanced portfolio, and management of portfolio delinquency.
• Undertake human resource management at the branch.
• Manage branch assets and expenses within my delegated authority