John Andrew Fyfe
Summary
Automotive professional with 20 years of experience in OEM dealerships, specializing in key account management, sales, and aftersales operations. Expertise in service advising, parts management, and technical support for premium brands, resulting in improved customer satisfaction. Strong background in vehicle repair processes and OEM compliance, enhancing departmental efficiency. Recognized for professionalism, work ethic, and effective problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Aftersales | Key Accounts | Sales Representative
Supergroup dealerships
Midrand , South Africa
07.2014 - Current
- Managed key accounts to achieve parts sales growth while ensuring compliance with OEM standards.
- Led successful negotiations with key clients, securing lucrative contracts and partnerships.
- Coordinated technical and parts liaison activities between dealership and major customers to enhance service delivery.
- Provided diagnostic and technical guidance supporting panel beaters insurers and service clients.
- Led daily customer visits to conduct technical reviews and interpret parts.
- Made workflow improvements through parts interpretation and on-site technical feedback.
- Accounted for logistics warehousing coordination and maintained inventory accuracy.
- Analysed market trends to inform strategic planning and competitive positioning.
- Developed and executed training sessions for staff development, improving team skills and morale.
- Led team meetings to align on targets, strategies, and company updates, fostering open communication.
Motor Mechanic | Service Advisor | Workshop Team Leader
McCarthy Centurion FCA
06.2013 - 07.2014
- Executed mechanical repairs according to OEM specifications, ensuring quality and reliability.
- Coordinated workshop team efforts to streamline workflow and minimise turnaround times.
- Enhanced customer service by training service advisors in effective communication techniques.
Motor Mechanic | Service Advisor | Workshop Team Leader
Grand Central Motors - FCA (Fiat/Chrysler/Alfa)
08.2005 - 05.2013
- Diagnosed mechanical issues and authorised repairs to uphold quality standards and minimise vehicle downtime.
- Direct workshop operations to maintain efficiency and consistent workmanship standards.
- Managed customer repair workflows to ensure timely service delivery and customer satisfaction after transitioning to service advisor duties in 2010.
GAP Student | Sports Coordinator | Newspaper Editor
Wembley College
Greytown, South Africa
01.2004 - 12.2004
- Led pastoral care mentorship for boarding students as house master, setting clear expectations.
- Coordinated coaching for multiple school sports teams, raising standards for teamwork.
- Applied sports psychology learning to strengthen athlete motivation, performance, and resilience.
- Owned school newspaper editorship, overseeing content planning, editing, and publication delivery.
Education
Diploma - Motor Mechanic
Merseta
Johannesburg, GP01-2009
Diploma - Sports Psychology
Intec College
Intec College01-2005
Matric - High School
Sutherland High School
Sutherland High School01-2003
Skills
- OEM Aftersales Operations & Performance Management
- Strategic Key Account & Stakeholder Management
- Parts Sales Growth & Technical Product Support
- Customer Experience & Relationship Management
- Collision Repair & Autobody Operations
- Insurance Claims, Estimating & Quoting Systems
- Workshop Leadership, Coaching & Team Development
- Parts Warehousing, Inventory Control & Logistics
- Advanced Vehicle Diagnostics & Technical Interpretation
- OEM Standards, Compliance & Performance Reporting
- Market Analysis & Aftersales Growth Strategies
- Parts Procurement, Supply Chain & Inventory Planning
- Operational Process Improvement & Continuous Improvement
- Performance Analytics & KPI Management
- Cross-Functional Leadership & Stakeholder Engagement
- Dealer Support & Aftersales Consulting
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Personal Information
- ID Number: 8512295029082
- Age: 40
- Ethnicity: White
- Health Status: Excellent
Certification
- Mercedes Benz Field force agent, 2018-01-01
- FCA Certified service advisor, 2016-01-01
- MERSETA Motor Mechanic, 2009-01-01
- Matric, 2003-01-01
Hobbies and interests
- Golf
- Darts
- Family
References
Atisha Ramdharee
atisha.ramdharee@supergrp.com
0790952450
Caeleigh Pawson
caeleigh@sanrose.co.za
0722803099
Timeline
Aftersales | Key Accounts | Sales Representative
Supergroup dealerships
07.2014 - Current
Motor Mechanic | Service Advisor | Workshop Team Leader
McCarthy Centurion FCA
06.2013 - 07.2014
Motor Mechanic | Service Advisor | Workshop Team Leader
Grand Central Motors - FCA (Fiat/Chrysler/Alfa)
08.2005 - 05.2013
GAP Student | Sports Coordinator | Newspaper Editor
Wembley College
01.2004 - 12.2004
Diploma - Motor Mechanic
Merseta
Diploma - Sports Psychology
Intec College
Matric - High School
Sutherland High School