CYCLING
JOHN-PAUL MARKHAM
Customer Service Advisor
City of Johannesburg Metropolitan Municipality
Summary
Dedicated Automotive Customer Service Advisor with a proven track record of delivering exceptional service and fostering strong customer relationships. Committed to going the extra mile and transforming challenges into valuable learning experiences. Expertise in understanding customer needs and providing tailored solutions that enhance satisfaction and loyalty. Passionate about contributing to a positive team environment while driving operational excellence in the automotive industry.
Overview
16
16
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Customer Service Associate
Fixter
08.2025 - Current
- Upsell and cross-sell additional products and services to customers.
- Regularly keeping our customers updated throughout the day on the status of their vehicles.
- Build relationships with the independent garages to ensure smooth customer experience and accurate pricing.
- Assist customers with booking services, answering questions about our offerings, and resolving issues related to their car maintenance experience.
- Translate garage terminology to layman terms effectively to educate the customer and help them understand their car situation.
- Maintain accurate customer records in our system, logging inquiries and interactions for future reference.
- Educate customers on our services and tools to help them get the most out of their experience.
- Ensure customer satisfaction and foster positive relationships by addressing concerns and finding tailored solutions.
- Contribute to continuous improvement by providing feedback on customer pain points and suggesting enhancements to our services.
Customer Service Advisor
CMH VOLVO CARS WESTRAND
03.2022 - 07.2025
- Ensure That All Customers Are Shown the Utmost Courtesy and Consideration.
- Analyze Customers’ Needs to Provide an Excellent and Memorable Service.
- Assess Service Needs and Upsell Where Possible.
- Accurately Capture Customer Concerns and Observations (Utilize Function Testing, Test Drive, Or Test Technician as Required).
- Promote The Sale of Labor, Parts, and Accessories Based on Customer Needs, Required Services, And Customer/Vehicle history.
- Provide Estimates for Labor and Parts and Specify Payment Responsibilities.
- Record Clear Instructions for Technicians, Specify Required Labor Options.
- Record Changes on Repair Orders After Customer Has Agreed
Customer service Advisor
Williams Hunt Midrand GM
05.2018 - 08.2021
- Assist Service Customers with Service/ Repair bookings.
- Checking In of Vehicles (According to OEM Standard) On Specified Service/Repair Date.
- Obtain Authorization for Service and Or Repairs from Customer, Maintenance or Service Plan Underwriters.
- Frequently Updating Customers on Progress Vehicle.
- Creating Of Sublet Orders.
- Posting/Receiving of Sublet Invoices on Job Cards.
- Invoicing Job Cards Prior To Customer Arrival.
- Handing Over of Customers Vehicles According to OEM Standards.
Customer Service Advisor
Renew It Sandton
07.2017 - 05.2018
- Liaise with insurance under writers to schedule autobody repairs to customer vehicles.
- Checking In Customers Vehicles for Repairs to Be Completed.
- Compiling and submitting estimates for repairs to insurance for Approval.
- Constantly Update Insurance Portal with Current Progress of Repairs to Customers Vehicle.
- Keep Client Informed on Repair Progress of Vehicle.
- Do Quality Check Once Vehicle Has Been Completed.
- Complete Full Hand Over Process Upon Collection of Vehicle.
Customer Service Advisor
Tommy Martin Motors GM
07.2010 - 02.2015
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Informing customers about potential cost savings and warranty protections
- Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
- Overseeing And Managing the Service Center’s Scheduling and Workflow
- Informing Customers of Changes in Estimated Time of Completion.
Education
Matric - English, Afrikaans, Mathematical Literacy, Biology, Geography, Economics, Life Orientation
Oakdale Secondary School
Johannesburg12-2008
Skills
Service-oriented communication skills
Effective communication
Analytical comprehension
Analytical troubleshooting abilities
Certification
Certificate -Red Carpet Training Modules: Winning Relationships, Selling Good Advice Jul 2014
Interests
VOLLEYBALL
PADDLE
COURSES
- Suzuki Quality Standards Oct 2022
- Specialist to Successful Manager Oct 2022
- Telephone Skills for Aftersales Oct 2022
- Customer Service Retention Sep 2022
Timeline
Customer Service Associate
Fixter
08.2025 - Current
Customer Service Advisor
CMH VOLVO CARS WESTRAND
03.2022 - 07.2025
Customer service Advisor
Williams Hunt Midrand GM
05.2018 - 08.2021
Customer Service Advisor
Renew It Sandton
07.2017 - 05.2018
Customer Service Advisor
Tommy Martin Motors GM
07.2010 - 02.2015
Matric - English, Afrikaans, Mathematical Literacy, Biology, Geography, Economics, Life Orientation
Oakdale Secondary School