SQL/MySQL
John Ndlovu
IT Technician
Soshanguve
Summary
Dedicated IT Technician with eight years of experience at Goldwagen, specializing in desktop support and IT infrastructure management for over 130 stores and a distribution center. Recently completed a Diploma in Information Technology from the University of South Africa (UNISA) and is currently pursuing an Advanced Information Resource qualification. Proven ability to optimize networking infrastructure, manage telephone systems, and ensure effective backup replication while providing exceptional desk application support. Strong work ethic, adaptability to dynamic environments, and commitment to continuous growth make a valuable addition to any team.
Overview
2016
2016
years of professional experience
3
3
Certifications
3
3
Languages
Work History
IT Specialist
Goldwagen (WAG)
2015 - 11.2015
- Clear pass
- Create, and maintain accounts on 3CX telephone systems.
- Manage local and offsite backups -Shadow control manager.
- Maintain SAP applications and Printers (Label and delivery notes printers)
- Provision and Administer Azure Infrastructure (Azure Site Recovery, Azure,Backup, SQL Managed Instances)
- Performing desktop software and hardware installation.
- Troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required.
- Maintaining an adequate spare parts inventory of systems, subsystems, and parts used in repair work.
- Provide input to the IT strategy.
- Liaise with vendors with regards to parts, repairs, services
- Schedule logistics if required.
- Escalate issues identified if relevant
- Maintain Yealink phones.
- Maintain IP TVs
- Desktop and Remote support
- Resolve problems telephonically via TeamViewer (1st Line support) Setting up POP, IMAP, Exchange, Office365 mailboxes.
- Resolve user’s desktop, printer and smartphone-related problems.
- Providing specialist, high-level technical advice and support for the installation, testing and maintenance of ERP applications within the business unit
- Responsible for providing specialist, high-level technical advice and support for the installing, testing and maintaining of server and storage components for the business unit through ensuring that: Keep Data Centre within a pre-defined standard.
- Administer and maintain the unit’s active directory (AD) services.
- Implement necessary data protection procedures, including backups, restores and archiving
- 2nd line of contact for clients.
- Make sure servers run on optimal level
- Administration and maintenance of Active Directory.
- Support and maintenance of MS Exchange.
- Support and maintenance of various applications.
- Maintain SAP applications and Printers (Label and delivery notes printers)
- Monitoring and evaluating various security patches and updates.
- Provide feedback to stakeholders with regard implementation
- Reasons for leaving: Career growth and exposure, looking for new challenges to build myself to be a specialist in the IT industry and to share my knowledge with others.
- Provided technical support for hardware and software issues, enhancing user productivity and minimizing downtime.
- Collaborated with cross-functional teams to implement IT solutions, streamlining processes and improving system efficiency.
- Conducted system maintenance and upgrades, ensuring optimal performance and security for all IT resources.
- Assisted in troubleshooting network connectivity issues, resulting in faster resolution times and improved user satisfaction.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Configured hardware, devices, and software to set up work stations for employees.
- Supported end-user training sessions on new applications, promoting effective use of technology across the organization.
- Participated in the evaluation and selection of new software tools, aligning technology with organizational needs and goals.
- Monitored system performance metrics and reported findings, contributing to proactive management of IT resources.
- Developed user documentation and training materials, facilitating onboarding and enhancing team knowledge of IT systems.
Education
Diploma - Information Technology
University Of South Africa
01.2019
National Senior Certificate - undefined
Winterveldt High School
01.2008
Skills
Installation and support of windows 7,8 ,10 and 11
Certification
C# Basic
References
- M J, Van Den Berg, IT Manager, miyandb@outlook.com, +27 66 203 2228, Goldwagen
- Melvin, Mboweni, Senior Technician, Melvin.mboweni@goldwagen.com, +27 79 840 9111
Software
SAP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
National Senior Certificate - undefined
Winterveldt High School
IT Specialist
Goldwagen (WAG)
2015 - 11.2015
Diploma - Information Technology
University Of South Africa