Nimbus - Firstmap
John Ndhlovo
Seconded Business Process Analyst
Johannesburg
Summary
Adaptable and detail-driven professional with a proven track record of delivering first-class results. Consistently meets job demands and deadlines through a diligent work ethic and unwavering dedication to quality. Highly motivated, this individual works proactively and responsively to effectively meet the ever-changing demands of the workplace. Utilizing excellent problem-solving and communication skills, they are adept at quickly resolving issues and ensuring smooth operations.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work History
Business Process Analyst (Secondee)
First National Bank
05.2024 - Current
- Utilize process mapping tools to document current and future state processes, facilitating clear communication.
- Lead cross-functional teams in the execution of process re-engineering projects, ensuring timely delivery.
- Act as a liaison between business units and technical teams to ensure accurate translation of requirements.
- Conduct post-implementation reviews to measure outcomes and identify areas for further improvement.
- Conduct detailed requirements gathering sessions with stakeholders to accurately capture business needs.
- Organize and maintain documentation for all process changes, ensuring compliance with regulatory standards.
- Analyze business processes to identify inefficiencies and recommend improvements for operational excellence.
Credit Card Administrator
First National Bank
07.2017 - 04.2024
- Ensured credit scoring and grading processes were fair and compliant whilst maintaining lending security
- Maintained data within digital systems with meticulous accuracy for precise, reliable records
- Reviewed new credit requests, verifying eligibility and capability to understand credit position of clients
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management
Insurance Claims Administrator
Mobile Telephone Networks (MTN)
02.2014 - 06.2017
- Worked collaboratively with colleagues in other departments to obtain accurate information to support investigation and timely resolution of claims
- Managed all customer interactions, handling clients courteously to enhance satisfaction
- Reviewed claim submissions to determine eligibility and level of coverage
- Escalated any suspicions of fraudulent activity to claims manager for further action
Education
Advanced Business Analysis NQF Level 6 - Business Analysis
Faculty Training Institute - FTI
01-2023
Nated 6 - Financial Management
Central Johannesburg College
01-2013
Grade 12 - Matric
Vuwani Secondary School
01-2010
Skills
Problem analysis
Communication
Data analysis
Process mapping
Analytical skills
Data collection
Collaboration
Process improvement
Critical thinking
Time management
Stakeholder management
Research
Accomplishments
- Second in command (2IC)
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Credit card applications.
- Improved customer service by successfully handling customer complaints and implementing monthly staff training.
Personal Information
Date of Birth: 10/27/93
Software
Microsoft 365 Suite
References
Ms Fiona Mac Donald - Business Process Engineer (FNB)
Email: fiona.macdonald@fnb.co.za
Cell: (084) 371-1912
Mrs. Bronae Adams-Martin - Operations Manager (FNB)
Email: badams-martin1@fnb.co.za
Cell: (082) 929-6558
Mr. Mukelani Sambo - Team Leader (FNB)
Email: msambo@fnb.co.za
Cell: (073) 330-6679
Mr. Ndumiso Mabena - Supervisor (MTN)
Cell: (083) 212-5151
Timeline
Business Process Analyst (Secondee)
First National Bank
05.2024 - Current
Credit Card Administrator
First National Bank
07.2017 - 04.2024
Insurance Claims Administrator
Mobile Telephone Networks (MTN)
02.2014 - 06.2017
Advanced Business Analysis NQF Level 6 - Business Analysis
Faculty Training Institute - FTI
Nated 6 - Financial Management
Central Johannesburg College
Grade 12 - Matric
Vuwani Secondary School