Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Software
References
Timeline
Generic

John Ndhlovo

Seconded Business Process Analyst
Johannesburg

Summary

Adaptable and detail-driven professional with a proven track record of delivering first-class results. Consistently meets job demands and deadlines through a diligent work ethic and unwavering dedication to quality. Highly motivated, this individual works proactively and responsively to effectively meet the ever-changing demands of the workplace. Utilizing excellent problem-solving and communication skills, they are adept at quickly resolving issues and ensuring smooth operations.

Overview

11
11
years of professional experience
2018
2018
years of post-secondary education

Work History

Business Process Analyst (Secondee)

First National Bank
05.2024 - Current
  • Utilize process mapping tools to document current and future state processes, facilitating clear communication.
  • Lead cross-functional teams in the execution of process re-engineering projects, ensuring timely delivery.
  • Act as a liaison between business units and technical teams to ensure accurate translation of requirements.
  • Conduct post-implementation reviews to measure outcomes and identify areas for further improvement.
  • Conduct detailed requirements gathering sessions with stakeholders to accurately capture business needs.
  • Organize and maintain documentation for all process changes, ensuring compliance with regulatory standards.
  • Analyze business processes to identify inefficiencies and recommend improvements for operational excellence.

Credit Card Administrator

First National Bank
07.2017 - 04.2024
  • Ensured credit scoring and grading processes were fair and compliant whilst maintaining lending security
  • Maintained data within digital systems with meticulous accuracy for precise, reliable records
  • Reviewed new credit requests, verifying eligibility and capability to understand credit position of clients
  • Used exceptional communication skills to build strong customer relations, enabling positive, professional account management

Insurance Claims Administrator

Mobile Telephone Networks (MTN)
02.2014 - 06.2017
  • Worked collaboratively with colleagues in other departments to obtain accurate information to support investigation and timely resolution of claims
  • Managed all customer interactions, handling clients courteously to enhance satisfaction
  • Reviewed claim submissions to determine eligibility and level of coverage
  • Escalated any suspicions of fraudulent activity to claims manager for further action

Education

Advanced Business Analysis NQF Level 6 - Business Analysis

Faculty Training Institute - FTI
01-2023

Nated 6 - Financial Management

Central Johannesburg College
01-2013

Grade 12 - Matric

Vuwani Secondary School
01-2010

Skills

Problem analysis

Accomplishments

  • Second in command (2IC)
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Credit card applications.
  • Improved customer service by successfully handling customer complaints and implementing monthly staff training.

Personal Information

Date of Birth: 10/27/93

Software

Nimbus - Firstmap

Microsoft 365 Suite

References

Ms Fiona Mac Donald - Business Process Engineer (FNB)
Email: fiona.macdonald@fnb.co.za
Cell: (084) 371-1912

Mrs. Bronae Adams-Martin - Operations Manager (FNB)
Email: badams-martin1@fnb.co.za
Cell: (082) 929-6558

Mr. Mukelani Sambo - Team Leader (FNB)
Email: msambo@fnb.co.za
Cell: (073) 330-6679

Mr. Ndumiso Mabena - Supervisor (MTN)
Cell: (083) 212-5151

Timeline

Business Process Analyst (Secondee)

First National Bank
05.2024 - Current

Credit Card Administrator

First National Bank
07.2017 - 04.2024

Insurance Claims Administrator

Mobile Telephone Networks (MTN)
02.2014 - 06.2017

Advanced Business Analysis NQF Level 6 - Business Analysis

Faculty Training Institute - FTI

Nated 6 - Financial Management

Central Johannesburg College

Grade 12 - Matric

Vuwani Secondary School

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John NdhlovoSeconded Business Process Analyst