John Martch
Pinelands,Western Cape
Summary
Charismatic and driven individual with a strong foundation in customer service and team leadership, known for maintaining composure under pressure and demonstrating social perceptiveness. Proficient in POS system operation, money handling, and inventory control, ensuring efficient ordering procedures and reliable service. Committed to enhancing customer engagement through a positive attitude and patience, while effectively multitasking to achieve time efficiency.
Overview
12
12
years of professional experience
Work history
Bartender
Pinelands Club
Pinelands, Cape Town
2019.06 - Current
- Recommended drinks to customers, increasing overall sales.
- Handled cash transactions securely minimising risk of theft or fraud.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Collaborated with team members to provide seamless service during busy periods.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Created an inviting atmosphere through friendly interaction with customers.
- Processed payments accurately reducing discrepancies at end of shift tallying.
Manager
Jerrys
Observatory, Cape Town
2014.01 - 2018.01
- Piloted change management initiatives successfully improving organisational adaptability.
- Negotiated vendor contracts to secure favourable terms and conditions.
- Facilitated staff training, resulting in better customer service.
- Liaised with suppliers to ensure timely deliveries.
- Cultivated strong relationships with clients to secure repeat business.
- Delivered high-quality products to increase customer satisfaction.
- Maintained inventory control, reduced stock shortages.
- Implemented cost reduction measures, reduced overhead expenses.
Education
National Senior Certificate -
Milnerton High School
Cape TownSkills
- Positive attitude
- Social perceptiveness
- Customer engagement
- Composure under pressure
- Money handling
- POS system operation
- Liquor knowledge
- Patience with customers
- Multitasking efficiency
- Time efficiency
- Customer Service
- Team Leadership
- Inventory control
- Ordering procedures
- Responsible & Reliable
Timeline
Bartender
Pinelands Club
2019.06 - Current
Manager
Jerrys
2014.01 - 2018.01
National Senior Certificate -
Milnerton High School