John Dhlamini
Springs
Summary
Experienced Sales Manager with over 10 years in Motor industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Sales manager
Alma Motors
01.2013 - 01.2024
- Manage sales teams and develop sales strategies
- Ensure that sales targets are met
- Acquisition of vehicles and maintenance schedules
- Support the sales team in managing customer accounts, ensuring satisfaction, and identifying up sell opportunities.
- Analyze sales performance metrics and provide insights for continuous improvement.
- Coordinate with marketing teams to align sales efforts with promotional campaigns and product launches.
- Prepare sales reports and presentations for internal stakeholders.
- Participate in training and development initiatives for new sales team members.
Corporate travel consultant
Travel with Flair
01.2012 - 12.2012
- Assisted clients in navigating potential difficulties such as flight cancellations or delays ensuring minimal disruption to their schedules.
- Organised comprehensive itineraries, including flights, accommodation, and transportation for seamless business trips.
- Delivered exceptional client services by understanding and meeting unique travel preferences.
- Coordinated meetings at destination points such as conference locations or event venues as part of the itinerary planning process.
- Tracked flight prices to secure best-possible prices for customer trips.
- Informed clients about cancellation policy and associated penalties.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Travel Consultant
Cyrildene Travel
01.2011 - 12.2011
- Handling credit card transactions effectively, including cancellations and change booking.
- Advise on necessary travel documents and health requirements
- Managed diverse client portfolios, resulting in repeat business.
- Working as part of the team dealing with customer queries.
- Facilitated smooth travel arrangements, enhancing customer experience.
- Utilized industry software proficiently for efficient booking and scheduling.
Administrator
Bid Air Premier Lounge OR Tambo International
01.2009 - 12.2009
- Daily monitoring of statistics on the system (SAP)
- Updating and creating spreadsheets on Excel
- Updating and maintaining client files
- Balancing float and petty cash
- Handling foreign currencies & daily monitor of exchange rates
Travel Consultant
SA Travel centre
01.2008 - 12.2008
- Liaising with clients
- Dealing with telephonic queries
- Making bookings
- CRS, Galileo and Quick Travel
Sales Auditors
Accelya SA
06.2007 - 12.2007
- Capturing of Refunds in Audit net
- Audit Fares and Taxes in Audit net
- Batching of refunds per Agent number
- Splitting and Sorting of documents
- Issue ADM's for all error
- Updating of ADM's attachment list
- CRS, Amadeus, ATPCO, BARD, Image Viewer
Education
Diploma - Travel and Tourism
Damelin
01.2006 - 12.2007
Senior Certificate - grade 12
Nkumbulo High
Skills
- Sales leadership
- Strategic Planning
- Relationship building
- Negotiation Skills
- Analytical Thinking
- Team Management
Certification
Damelin 2007
- Galileo
- BSPZA
- Fares and Ticketing
Drivers License
Code C1
Personal Information
ID Number: 8609206376089
References
Available upon request
Timeline
Sales manager
Alma Motors
01.2013 - 01.2024
Corporate travel consultant
Travel with Flair
01.2012 - 12.2012
Travel Consultant
Cyrildene Travel
01.2011 - 12.2011
Administrator
Bid Air Premier Lounge OR Tambo International
01.2009 - 12.2009
Travel Consultant
SA Travel centre
01.2008 - 12.2008
Sales Auditors
Accelya SA
06.2007 - 12.2007
Diploma - Travel and Tourism
Damelin
01.2006 - 12.2007
Senior Certificate - grade 12
Nkumbulo High
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