Johan Pierre La Grange
Cloud Engineer
Despatch
Summary
A self-motivated professional with the ability to quickly master new technology to drive process improvements. Strong team player with excellent communication and collaborative abilities.
First-rate Support Engineer with 10 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Enterprise and server environments. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
11
11
years of professional experience
8
8
Certifications
2
2
Languages
Work History
Cloud Engineer
NTT Ltd
Port Elizabeth
02.2021 - Current
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
Systems Engineer
Datagr8
Pretoria
05.2019 - 01.2021
- Reduced clients security vulnerability by 30% through remediation.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Active Directory Consultant\Technician
Technologicza
Pretoria
03.2018 - 04.2019
- Migration project to move over 3500 active directory users.
- Migrated 20 companies with over 100 users from FTP to SFTP.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
Senior Customer Support Engineer
Mars Technology
Port Elizabeth
01.2018 - 03.2018
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to 95% SLA agreement.
Senior Technical Support Engineer
YGTech
Port Elizabeth
09.2015 - 12.2017
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
Information Systems Specialist
Network Associates
Port Elizabeth
10.2013 - 08.2015
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Monitored networks and network devices to resolve technical problems quickly.
Technician
ACM Computers
Kirkwood
03.2012 - 09.2013
- Wireless installation and management of over 40 customers.
- Addressed routine equipment maintenance according to established schedule.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Education
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
Durban Feb 2019 - 12.2021
Diploma - Information Systems Engineer
CTU College
Port Elizabeth Feb 2010 - Jul 2011
Skills
Software Development
Server/network configuration
VMware
Client service and support
CCNA
Wireless Technology
Teamwork / Collaboration
Virtualization
Microsoft Exchange
Cloud Technology
Hyper V
Security protocols
Mac operating system
End-User Support
Windows Server
Azure
Certification
- Microsoft Certified: Azure Solutions Architect Expert
Timeline
Cloud Engineer
NTT Ltd
02.2021 - Current
Systems Engineer
Datagr8
05.2019 - 01.2021
Active Directory Consultant\Technician
Technologicza
03.2018 - 04.2019
Senior Customer Support Engineer
Mars Technology
01.2018 - 03.2018
Senior Technical Support Engineer
YGTech
09.2015 - 12.2017
Information Systems Specialist
Network Associates
10.2013 - 08.2015
Technician
ACM Computers
03.2012 - 09.2013
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
Feb 2019 - 12.2021
Diploma - Information Systems Engineer
CTU College
Feb 2010 - Jul 2011