Johannes Tshepo Phalafala
Regional Manager
Tshwane
Summary
Dynamic and results-driven professional with extensive experience at Umnyama Nkukhu, excelling in customer service management and team development. Proven track record of enhancing operational efficiency and fostering strong client relationships, leading to increased customer satisfaction and repeat business. Skilled in employee training and store merchandising, committed to achieving company goals.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Umnyama Nkukhu
Area Manager
Umnyama Nkukhu
02.2013 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Kit Manager
Umnyama Nkukhu
02.2023 - 2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Representative
Umnyama Nkukhu
11.2011 - 01.2013
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Store Manager
Hang Ten
07.2010 - 10.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Sales Assistant
Ackermans
01.2007 - 07.2009
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
J.D. - Travel And Tourism
Pc Training College
Pretoria 01.2005
Skills
Customer service management
Employee training
Store merchandising
Team development
Timeline
Kit Manager
Umnyama Nkukhu
02.2023 - 2024
Area Manager
Umnyama Nkukhu
02.2013 - Current
Sales Representative
Umnyama Nkukhu
11.2011 - 01.2013
Store Manager
Hang Ten
07.2010 - 10.2011
Sales Assistant
Ackermans
01.2007 - 07.2009
Store Manager
Umnyama Nkukhu
J.D. - Travel And Tourism
Pc Training College