Microsoft Outlook, Microsoft Excel, Word and Expeditors in-house systems(EDMS, EDMS Expo)
Johannes Thapelo Machubeng
Customer Service Agent
7924 Zone1 Winnie Mandela Park Thembisa Johannesburg
Summary
Dynamic and results-oriented professional with extensive experience at Indgro Labor Broker, excelling in customer relations and stock management. Demonstrated ability to enhance team productivity and customer satisfaction through effective leadership and empathetic communication. Skilled in streamlining warehousing functions and improving inventory accuracy, contributing to significant operational efficiencies.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Expeditors International SA
Johannesburg
11.2022 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
- Streamlined communication processes for improved information exchange between customers and team members.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
Team Leader
Expeditors International SA
Johannesburg
05.2019 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Inventory Controller
Expeditors International SA
Johannesburg
10.2018 - 04.2019
- Completed physical inventory counts each month.
- Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
- Completed daily cycle counts to maintain accuracy of records.
- Optimized storage capacity utilization by reorganizing warehouse layouts according to product size, weight, and demand patterns.
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Trained and supervised employees in inventory management best practices, improving overall team performance.
- Integrated warehouse operations with existing and new business processes.
Receiving Clerk
Expeditors International SA
Johannesburg
12.2016 - 09.2018
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Prevented loss or theft of valuable items through vigilant monitoring of security protocols during receiving tasks consistently.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Double-checked cargo inventories and documentation for accuracy.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Picker Packer
Pick and Pay Distribution Center
Johannesburg
02.2016 - 04.2016
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
Driver, Warehouse Orders
Core Catering Supplies
Boksburg-Jonnesburg
04.2014 - 01.2016
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
Driver, Warehouse Orders
Anani Caterquip
Boksburg-Johannesburg
01.2008 - 03.2014
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
Education
Certificate In Basic Storekeeping And Stock Control -
Damelin College
Boksburg2011
Grade 12 -
Motsheudi High
Limpopo2005
Skills
Exemplary work ethic
Customer Relations
Outstanding communication skills
Empathetic and genuine
Documentation and reporting
Complaint resolution
Stock management
Report preparation
Warehousing functions
Administrative support
Account management
Shipping procedures understanding
Accomplishments
- Trained and supervised team of 13 staff members.
- Collaborated with a team of 30 in the development of annual stock counts on various accounts.
Software
Languages
English
Sepedi
Isizulu
References
Sibotho Ayanda - Distribution Supervisor (Expeditors Interntional SA)
063 137 9394/010 476 0967
Nkosi Thembelihle - Operations Manager (Expeditors International SA)
081 481 7299/010 476 0967
Nthite Nhlanhla - Site Manager (Indgro Outsourcing)
065 823 4467/011 380 7500
Timeline
Customer Service Agent
Expeditors International SA
11.2022 - 08.2024
Team Leader
Expeditors International SA
05.2019 - 11.2022
Inventory Controller
Expeditors International SA
10.2018 - 04.2019
Receiving Clerk
Expeditors International SA
12.2016 - 09.2018
Picker Packer
Pick and Pay Distribution Center
02.2016 - 04.2016
Driver, Warehouse Orders
Core Catering Supplies
04.2014 - 01.2016
Driver, Warehouse Orders
Anani Caterquip
01.2008 - 03.2014
Certificate In Basic Storekeeping And Stock Control -
Damelin College
Grade 12 -
Motsheudi High
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