Johannes Smit

1. Front Desk Support to Staff and Students in relation to ICT at Saldanha Campus.

2. Handle ICT Requests - JIRA (Assign, Escalate, Pend, Update and Raise).

3. Ensure that the SLAs are met.

4. Ensure that Workstations on Campus are up to date and run the latest OS version.

5. Ensure functionality of Office 365. This includes support in terms of MS Teams, MFA and Email.

6. Assist Suppliers/Vendors when delivering services on Campus.

7. Effective Business Continuity in terms of ICT on campus.

8.Effective Control and Management of Audio and Visual equipment booked out of MSIT-Store.

9. Effective communication and transparency within the Team.

10. Written weekly feedback to System Manager (status of tasks and objectives).

11. Tier1/First-Line and Tier2/Second-Line End User Support.

12. Setup of Computers and IT equipment according to Campus/University Standards.

13. Assist users with SUN Account problems.

14. Provide users with Wi-Fi support.

15. Ensure functionality of classroom ICT equipment by means of rectifying Projector, Sound, Document Camera issues in Classrooms.

16. Report faulty equipment to customer and team. Request quotations for repair/replacement - With Permission from Director Faculty Administration.

17. Audio and Visual Support to Classrooms, Conference Rooms and Meetings.

18. Ensure that Classroom workstation' Windows Updates and Anti-Virus are up to date.

19. Reactive Lecturer Support (Lecturers to Raise a Request on arrival).

20. Attend to Printer errors, ensure operational toner-levels and Monthly reports on Usage to Suppliers.

- FIRST LINE SUPPORT

- ADMINISTRATION OF EQUIPMENT

- DRAFTING OF IT PLAN

- EXECUTION OF RISK MANAGEMENT

- REPORTING OF FAULTS

- RESOURCE CO-ORDINATION

- PROVIDE END USER SUPPORT

- RESPONSIBLE FOR DAILY BACKUPS OF AREA DATA

- MAINTENANCE SANDF DATA SECURITY / CONFIDENTIALITY

- MANAGING & CONTROL OVER WORKSTATIONS & PERIPHERALS

- MANAGING AND OVERSEEING WORKFORCE

- REPORTING OF VIRUSES FOUND AND WEAK SPOTS. ASSESSING AND IMPROVING SOFTWARE TO MAINTAIN SECURITY LEVEL

- UPDATING OF ASSETS MONTHLY

- IN CHARGE OF PLATOON

- PLANNING OF DEPLOYMENTS IN & OUTSIDE SOUTH AFRICA

- ENSURING THAT ALL MEMBERS ARE CLEARED FOR DUTY BY MEDICAL CHECKS

- ENSURING THAT ALL EQUIPMENT ARE IN PLACE FOR DEPLOYMENTS

- ENSURING THAT ALL MEMBERS PASS THE FITNESS TEST WEEKLY TO MAINTAIN ABOVE REQUIERMENT STANDARDS

- ENSURING THAT ALL MEMBERS OF PLATOON’S PERSONAL FILES ARE UP TO DATE AND IN ORDER

- FIRST LINE SUPPORT

- ADMINISTRATION OF EQUIPMENT

- DRAFTING OF IT PLAN

- EXECUTION OF RISK MANAGEMENT

- REPORTING OF FAULTS

- RESOURCE CO-ORDINATION

- PROVIDE END USER SUPPORT

- RESPONSIBLE FOR DAILY BACKUPS OF AREA DATA

- MAINTENANCE SANDF DATA SECURITY / CONFIDENTIALITY

- MANAGING & CONTROL OVER WORKSTATIONS & PERIPHERALS

- MANAGING AND OVERSEEING WORKFORCE

- REPORTING OF VIRUSES FOUND AND WEAK SPOTS. ASSESSING AND IMPROVING SOFTWARE TO MAINTAIN SECURITY LEVEL

- UPDATING OF ASSETS MONTHLY

- FIRST LINE SUPPORT

- ADMINISTRATION OF EQUIPMENT

- DRAFTING OF IT PLAN

- EXECUTION OF RISK MANAGEMENT

- REPORTING OF FAULTS

- RESOURCE CO-ORDINATION

- PROVIDE END USER SUPPORT

- RESPONSIBLE FOR DAILY BACKUPS OF AREA DATA

- MAINTENANCE SANDF DATA SECURITY / CONFIDENTIALITY

- MANAGING & CONTROL OVER WORKSTATIONS & PERIPHERALS

- MANAGING AND OVERSEEING WORKFORCE

- REPORTING OF VIRUSES FOUND AND WEAK SPOTS. ASSESSING AND IMPROVING SOFTWARE

- OVERSEEING K9 UNIT DAILY CARE

- OVERSEEING K9 DAILY TRAINING

- PLANNING OF SHIFT PATROL WALKS TO ENSURE UNIT IS SECURED