Johannes Hendrikus Gerhardus Cloete
IT Technician / Administrator
Somerset West,WC
Summary
Results-driven IT professional with extensive experience in troubleshooting, network administration, and system maintenance. Recognized for a strong commitment to team collaboration and a proven ability to deliver effective solutions in fast-paced environments. Expertise includes hardware and software support, cybersecurity practices, and exceptional customer service, ensuring reliable problem-solving and swift issue resolution. Dedicated to leveraging technical skills and collaborative efforts to enhance operational success and drive efficiency.
Overview
13
13
years of professional experience
Work History
IT Technician / Network Technician/Assistant Payroll Clerk
C-Force (Contracta Force)
04.2023 - Current
- Responsible for installing, maintaining and repairing hardware & software components.
- Remote Support.
- Troubleshooting system failures and identifying roadblocks in the network.
- Fixing problems in LAN infrastructure and testing and configuring software.
- Maintaining and repairing hardware including peripheral devices.
- Evaluating network performance to improve the network.
- Scheduling upgrades and maintenance without interrupting business workflow.
- Providing technical direction and giving training to co-workers about network systems.
- Working with vendors to get needed equipment for the networks and systems.
- Backups and Recovery of Server and Windows and SQL Server.
- Industry: Staffing Sector
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Brother, Samsung, Olivetti d-Copia.
- Reconciled bank and payroll records routinely to verify accuracy.
- Issued pay checks on designated pay dates to avoid employee dissatisfaction.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained confidentiality of employee records and payroll information.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Managed security operations for 60 computers in network, related systems and maintenance protocols.
- Oversaw 1 desktops in Windows domain and installed firewalls to connect and protect users.
IT Technician / CCTV Technician
AR24
02.2020 - 03.2023
- Responsible for installation, maintaining and repairing hardware & software components.
- Designing and installing computer networks, connections, and cabling.
- Troubleshooting system failures and identifying roadblocks in the network.
- Fixing problems in LAN infrastructure and testing and configuring software.
- Maintaining and repairing hardware including peripheral devices.
- Evaluating network performance to improve the network.
- Scheduling upgrades and maintenance without interrupting business workflow.
- Providing technical direction and giving training to coworkers about network systems.
- Working with vendors to get needed equipment for the networks and systems.
- CCTV Support. Dahua, Hikvision, Provision.
- Network Administrator and CCTV Technician
- Complete IT support to company clients.
- Remote Support and support troubleshooting servers, computers, wireless, switches, mobile devices, etc.
- Software installation and application support.
- Provide support to end users locally and remotely.
- Purchase of network and CCTV equipment, software, computers, and peripherals utilizing different vendors.
- Cable installation, CCTV cameras installation, DVR configuration, access, and support.
- Troubleshoot hardware and software malfunctions as well as network issues as it relates to the CCTV system.
- Commercial IP CCTV security system installation, setup, and repair.
- Cat5, 5e, 6 structured cable system installation, termination, and testing.
- Stationary and remotely controlled motion IP CCTV camera installation.
- Multiple DVR system component rack construction and installation.
- Multiple DVR and associated hardware (workstations, routers, switches) installation and setup.
- Industry: Security Sector
- Reason for leaving: Broaden experience.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
IT Technician / Network Technician
SALocums
09.2014 - 03.2023
- Responsible for installation, maintaining and repairing hardware & software components.
- Designing and installing computer networks, connections, and cabling.
- Troubleshooting system failures and identifying roadblocks in the network.
- Fixing problems in LAN infrastructure and testing and configuring software.
- Maintaining and repairing hardware including peripheral devices.
- Evaluating network performance to improve the network.
- Scheduling upgrades and maintenance without interrupting business workflow.
- Providing technical direction and giving training to coworkers about network systems.
- Working with vendors to get needed equipment for the networks and systems.
- Industry: Medical Sector
- Reason for leaving: Broaden experience.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Managed security operations for 30 computers in network, related systems and maintenance protocols.
- Oversaw 1 desktops in Windows domain and installed firewalls to connect and protect users.
Technical Sales
Vodacom Malmesbury
07.2014 - 09.2014
- Attending to clients.
- Monitoring stock levels.
- Sales.
- Repairs and technical reports on devices.
- Industry: Telecoms
- Reason for leaving: Opportunity in IT industry.
- Contributed to a positive work environment by mentoring junior team members and sharing best practices in technical sales support engineering.
- Promoted a culture of continuous learning within the department by sharing best practices as well as industry trends relevant to technical sales management.
Combine Driver/Truck Driver/Tractor Driver
Gossen Cattle. Pty (USA)
04.2014 - 06.2014
- Heavy machinery operator Operating Combines, Trucks, Tractors.
- Doing Maintenance on all vehicles.
- Industry: Farming
- Reason for leaving: Contract work.
- Enhanced crop yield by optimizing combine settings according to specific crops and field conditions.
- Balanced multiple priorities concurrently when managing various aspects of the harvesting process, resulting in increased productivity levels overall.
- Minimized downtime with timely troubleshooting and resolution of mechanical issues during harvest season.
- Maintained accurate records of harvested crop data, aiding in future planting decisions and resource allocation.
- Contributed to a safe work environment by adhering to all safety protocols and guidelines during machine operation.
- Safeguarded valuable assets by conducting regular inspections of the combine''s components, promptly addressing any irregularities or signs of wearandtear.
Game and Ride Operator
Inners Amusement
03.2013 - 10.2013
- Operating rides.
- Setup of games and rides.
- Moving rides from one place to another driving.
- Safety checks on rides and games.
- Cleaning rides and games before working.
- Industry: Entertainment
- Reason for leaving: Contract work.
Dispatch Supervisor
Gayatri Cans
10.2012 - 02.2013
- Load and dispatch trucks
- Housekeeping of dispatch area.
- Maintaining Forklifts.
- Supervising dispatch staff
- Scheduling deliveries for second dispatch
- Industry: Manufacturing
- Reason for leaving: Better Opportunity.
- Supervised team of 15 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
Education
Certificate - IT Engineer
IT Academy
Malmesbury07-2022
Certificate - Security Officer
Gordonia Industriale Distrik Sekuriteit
Malmesbury, South Africa01.2021
Certificate - Security Officer
SPARTAN TRAINING ACADEMY
Malmesbury01.2020
High School Diploma -
Hoërskool Swartland
Malmesbury, South Africa12-2010
Skills
- Operating Systems & Platforms: Proficient in Microsoft operating systems, operating system management, and server maintenance
Software & Tools: Skilled in Microsoft Office Suite, Office 365, Google Workspace (Google Cloud tools) - Technical Support & Troubleshooting: End-user support, remote support, hardware and software diagnostics, laptop servicing, device assembly and configuration, application installation and configuration, mobile device management
- Network & Systems Management: Network troubleshooting and maintenance, system administration, IT asset management, network security, help desk operations
- Hardware & Software Maintenance: Hardware installation and upgrades, software configuration, updates, and upgrades
- Help Desk & User Support: Technical support specialist, help desk support and management, online chat support, customer-focused assistance, client support
- Data & Security Management: Data recovery, data privacy management, information security
- Training & Communication: User training, digital communication, effective interpersonal communication
PERSONAL INFORMATION
English and Afrikaans
References
Nikkita, Swanepoel, Payroll Manager, 021 300 1623, Contracta-Force Corporate Solutions (C-Force)
Computer Gaming
Engage in team-based gaming to develop strategic thinking, quick decision-making, and collaborative skills applicable to dynamic work settings.
Timeline
IT Technician / Network Technician/Assistant Payroll Clerk
C-Force (Contracta Force)
04.2023 - Current
IT Technician / CCTV Technician
AR24
02.2020 - 03.2023
IT Technician / Network Technician
SALocums
09.2014 - 03.2023
Technical Sales
Vodacom Malmesbury
07.2014 - 09.2014
Combine Driver/Truck Driver/Tractor Driver
Gossen Cattle. Pty (USA)
04.2014 - 06.2014
Game and Ride Operator
Inners Amusement
03.2013 - 10.2013
Dispatch Supervisor
Gayatri Cans
10.2012 - 02.2013
Certificate - IT Engineer
IT Academy
Certificate - Security Officer
Gordonia Industriale Distrik Sekuriteit
Certificate - Security Officer
SPARTAN TRAINING ACADEMY
High School Diploma -
Hoërskool Swartland
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