Johannes Andries (Dries) Beetge

• As the Operations Manager, I oversee all aspects of facility operations, ensuring seamless service delivery across multiple sites. My role includes facility maintenance, fleet management, quoting, reporting, team leadership, and client relations, ensuring every project is executed efficiently and to the highest standards.
• I introduced and implemented the CMMS (Computerized Maintenance Management System) within the company, creating a structured platform for work order management, accurate reporting, and improved employee accountability. This system has streamlined operations, enhanced efficiency, and enabled better tracking of preventative maintenance, asset management, and service requests.
• Key Responsibilities:
• Facility & Operations Management: Oversee multi-site operations, implement maintenance programs for HVAC, generators, ATS, and UPS, conduct site visits, and ensure quality control.
• CMMS Implementation: Led the adoption of CMMS, improving workflow tracking, reporting accuracy, and decision-making while training staff for smooth adoption.
• Fleet & Logistics Management: Manage the company’s fleet, ensuring vehicles are maintained and logistics are optimized.
• Quoting & Reporting: Prepare accurate job quotations, compile performance reports, and ensure compliance with safety regulations and industry standards.
• Team Leadership: Supervise employees, provide training, and ensure alignment with company policies and service standards.
• Client Relations: Act as the main client contact, resolve inquiries efficiently, and assess service delivery for continuous improvement.
• By integrating technology-driven solutions like CMMS and maintaining a hands-on approach, I optimize processes, enhance team efficiency, and drive operational excellence in facility management.

With a sharp eye for detail and a commitment to protecting businesses from financial risk, I specialize in investigating and assessing insurance claims to identify possible fraud or abuse. My role requires a balance of analytical thinking, fieldwork, and strong interpersonal skills to ensure fair and accurate claim resolutions.

• Thorough Investigations & Risk Assessments
  I visit accident scenes and risk addresses to analyze circumstances, gathering key evidence from policyholders, witnesses, and professionals such as law enforcement. I assess a range of factual information, including the claimant’s background, to determine legitimacy.
• Strategic Fraud Prevention
  By scrutinizing documentation—including police reports, policy wordings, and damage assessments—I identify inconsistencies that signal potential fraud. My investigative approach helps protect insurance providers from costly invalid claims.
• Expert Claim Analysis & Resolution
  I calculate repair costs, determine liability, and provide well-researched recommendations on claim settlements. Whether working with builders, plumbers, or legal teams, I ensure the right services and payments are arranged efficiently.
• Stakeholder Communication & Negotiation
  Managing the claim process from start to finish, I liaise with clients, solicitors, and industry professionals, communicating complex information in a clear and empathetic manner. My ability to negotiate fair settlements ensures positive outcomes for all parties involved.
• Risk Reduction & Process Optimization
  Beyond handling individual claims, I proactively analyze trends and prepare strategic recommendations to mitigate future risks, improving claim assessment procedures and reducing potential losses for insurers.

By combining investigative rigor with strong customer service, I contribute to a fair and efficient claims process while safeguarding company resources from fraudulent activity.

Field Technician | IT Support Specialist

As a hands-on problem solver with a strong technical background, I specialize in the installation, maintenance, and troubleshooting of IT infrastructure. Whether deploying network hardware, diagnosing connectivity issues, or ensuring seamless customer experiences, I take pride in delivering reliable technical support in fast-paced environments.

• Network Infrastructure & Hardware Installation
  I install and configure routers, switches, and other IT-related equipment, ensuring optimal network performance. I also upgrade and maintain hardware to improve infrastructure efficiency.
• Technical Troubleshooting & Problem Resolution
  From diagnosing internet connection issues to repairing or replacing damaged hardware, I analyze technical problems and implement effective solutions. I ensure all installations, repairs, and maintenance tasks are completed to the highest standard.
• Customer Support & Field Service Excellence
  Providing on-site service and technical support, I work directly with clients to address their IT concerns. I maintain strong relationships by comprehending customer requirements, making tailored recommendations, and ensuring all service calls are resolved within SLA timeframes.
• Preventative Maintenance & Documentation
  I proactively maintain IT and related equipment, perform regular tests, and evaluate new hardware to prevent system failures. I also manage boot stock, keep detailed service reports, and ensure compliance with electrical safety standards.
• Collaboration & Knowledge Sharing
  Working closely with technical teams, I share insights and best practices to enhance system performance and streamline processes. I also liaise with various departments, ensuring a smooth flow of information across the organization.

By combining technical expertise with a customer-first mindset, I ensure IT systems run smoothly, minimizing downtime and maximizing efficiency.

With a strong commitment to safety and vigilance, I specialize in ensuring the security of vessels, crew, and cargo against potential threats. My role requires proactive risk assessment, coordination with port authorities, and strict adherence to maritime security protocols to maintain a safe and secure environment on board.

• Vessel Security & Surveillance
  Conduct routine patrols to identify potential security threats, including unauthorized access and possible stowaways. Monitor and maintain surveillance equipment to ensure full operational capability.
• Security Equipment Management
  Ensure all ship security equipment is properly operated, tested, calibrated, and maintained in optimal working condition to comply with international security standards.
• Cargo & Access Control
  Implement security measures related to cargo handling, engine room operations, and ship stores. Control shell doors and gangways to prevent unauthorized boarding and ensure compliance with port security regulations.
• Coordination with Authorities & Crew
  Work closely with ship personnel and port authorities to facilitate secure ship operations. Enhance security awareness on board by promoting vigilance and adherence to security protocols.
• Incident Prevention & Response
  Conduct security inspections at regular intervals to ensure all necessary precautions are in place. Respond promptly to security breaches and assist in emergency situations.

By combining strict security protocols with proactive threat prevention, I help safeguard maritime operations, ensuring the safety of crew, passengers, and cargo at all times.

With a strong technical background and a hands-on approach, I specialize in the installation, troubleshooting, and maintenance of retail pay points, tills, and IT infrastructure. My role ensures seamless operations for businesses by providing efficient on-site and remote support while fostering strong relationships with store management and internal teams.

• Retail IT Support & Troubleshooting
  Diagnose and resolve issues with retail pay points, tills, and other IT-related equipment to minimize downtime and ensure smooth operations. Provide both on-site and remote support to quickly address technical concerns.
• Hardware & Software Installation
  Install, configure, and upgrade hardware and software components to maintain compatibility and improve system performance. Ensure all IT systems meet usability and operational standards.
• Preventative Maintenance & Fault Finding
  Conduct routine maintenance and fault-finding procedures to prevent disruptions. Repair or replace damaged hardware and perform system upgrades to enhance efficiency.
• Stakeholder Communication & Relationship Management
  Build and maintain strong relationships with store management and internal teams, ensuring clear communication and swift resolution of technical issues. Collaborate across departments to optimize IT support services.
• System Testing & Compliance
  Perform tests and evaluations on new hardware and software to ensure reliability. Maintain compliance with electrical safety standards and document all technical procedures for future reference.
• Service Level Agreement (SLA) Adherence
  Prioritize and resolve service requests within SLA timeframes, ensuring efficient technical support and minimal business disruptions.

By combining technical expertise with customer-focused support, I help retail environments maintain optimal IT performance, ensuring smooth daily operations and a seamless checkout experience.

Highly skilled in risk assessment, route planning, and situational awareness, I specialize in providing top-tier personal security for high-profile individuals. My role requires vigilance, adaptability, and strategic thinking to ensure the safety and well-being of clients in all environments.

• Risk Assessment & Threat Mitigation
  Conduct thorough security assessments to identify and minimize potential risks. Survey venues in advance, noting hazards, exits, and exposure points to create a secure environment.
• Strategic Route & Travel Planning
  Plan and execute secure travel routes to reduce vulnerabilities and ensure safe passage. Adapt travel plans as needed based on real-time intelligence and situational changes.
• Close Protection & Defensive Measures
  Accompany clients on business and social engagements, maintaining constant situational awareness and implementing proactive security measures. Remain vigilant at all times to prevent threats before they arise.
• Secure Transport & Emergency Preparedness
  Operate and manage secure transport for clients, ensuring safety throughout all journeys. Stay prepared for emergency situations, executing swift protective actions if necessary.
• Discreet & Professional Security Presence
  Balance high-level protection with a discreet, professional demeanor, allowing clients to conduct business and social activities with minimal disruption.

By combining advanced security strategies with a proactive approach, I ensure clients can move freely and conduct their affairs with confidence, knowing their safety is always the top priority.

With a detail-oriented and hands-on approach, I specialize in servicing and upgrading financial payment systems to ensure smooth transitions and optimal device performance. My role involves technical expertise, customer service, and efficiency in handling large-scale equipment rollouts and replacements.

• Branding & Software Transition Management
  Oversee the seamless transition from Barclays to ABSA by removing all branding, labels, and software from PIN pads and mobile card machines. Ensure compliance with corporate standards during rebranding.
• Payment Device Configuration & Deployment
  Load and install new ABSA software onto existing card machines, replace outdated devices, and set up new systems to ensure uninterrupted transaction processing for businesses.
• Technical Support & Fault Resolution
  Diagnose and troubleshoot card machine issues, ensuring all installations function correctly before completion. Maintain boot stock to support quick equipment replacements.
• Customer Relationship Management
  Build and maintain strong client relationships by providing professional on-site service. Ensure businesses experience minimal disruption by addressing concerns and resolving issues promptly.
• Service Level Agreement (SLA) Compliance
  Prioritize and resolve allocated service calls within SLA timeframes, ensuring all assigned tasks are completed efficiently and to the highest standard.

By combining technical expertise with customer-focused service, I help businesses transition smoothly to upgraded payment systems while maintaining operational efficiency.

4o

As a detail-oriented and proactive marketing professional, I specialize in supporting short-term insurance marketing initiatives through research, campaign coordination, and client engagement. My role ensures seamless departmental operations, effective promotional strategies, and data-driven decision-making to enhance brand presence.

• Marketing Coordination & Administrative Support
  Handle daily administrative tasks to ensure the smooth execution of marketing projects. Support marketing executives in planning and organizing campaigns, events, and initiatives.
• Market Research & Data Analysis
  Conduct market research to analyze consumer preferences and industry trends. Utilize marketing analytics tools to gather insights from social media, web rankings, and performance metrics.
• Campaign Execution & Promotional Activities
  Assist in the organization of digital and traditional marketing campaigns, ensuring their success through effective planning and execution. Attend promotional events to engage with potential clients and enhance brand visibility.
• Content Creation & Online Presence
  Develop and post engaging content for the company’s website and social media platforms. Write marketing materials such as brochures and presentations to strengthen the company's market positioning.
• Client Engagement & Relationship Management
  Communicate directly with clients to foster trusting relationships and enhance customer satisfaction. Respond to inquiries and provide relevant information to ensure positive client experiences.

By combining strategic marketing support with strong analytical skills and a customer-focused approach, I contribute to the company's growth, brand awareness, and client engagement in the short-term insurance sector.

Combining a passion for real estate with technical expertise, I specialize in providing comprehensive property services, from creating detailed floorplans to capturing stunning aerial imagery. My role ensures high-quality property listings and fosters strong client relationships through personalized consultation and expert guidance.

• Property Listing & Consultation
  List properties online, ensuring accurate descriptions and visual appeal. Meet with potential homeowners and sellers to understand their needs and provide tailored advice on property sales.
• Floorplan Creation & Drafting
  Utilize CAD software to design precise property floorplans, helping clients visualize the space and layout. Ensure floorplans are accurate and meet industry standards.
• Aerial Photography & Drone Operations
  Operate drones to capture breathtaking aerial photos and videos of listed properties, showcasing the property's surroundings and enhancing online visibility.
• Photo & Video Editing
  Edit and enhance photos and videos to create visually striking content that highlights key features of the property, ensuring it stands out to potential buyers.
• Client Relationship Management
  Build strong, trust-based relationships with clients and home sellers, providing exceptional service and guidance throughout the property listing process.

By combining technical skills in drone operation and CAD design with a customer-focused approach, I offer a unique blend of services that elevate property listings and ensure client satisfaction in the real estate market.

With extensive experience in managing daily operations and leading teams, I specialize in creating seamless dining experiences while ensuring the business runs smoothly and profitably. My role involves overseeing staff, managing budgets, ensuring compliance with regulations, and driving continuous improvements to enhance both customer satisfaction and business performance.

• Staff Recruitment, Training & Supervision
  Recruit, train, and supervise a dynamic team to ensure exceptional service standards. Foster a positive and motivated work environment through continuous training and performance management.
• Budget Management & Financial Oversight
  Develop and manage budgets, ensuring efficient use of resources while maximizing profitability. Maintain financial records, assess sales, and produce detailed staffing and sales reports to track performance and growth.
• Menu Planning & Supply Ordering
  Plan and create menus that align with customer preferences and seasonal availability. Order supplies and maintain inventory to ensure the restaurant is always stocked with high-quality ingredients and equipment.
• Compliance & Health & Safety
  Ensure strict adherence to licensing regulations, hygiene standards, and health and safety guidelines, maintaining a safe and compliant environment for both staff and customers.
• Customer Service & Relationship Management
  Handle customer inquiries and complaints with professionalism, ensuring any issues are resolved swiftly and efficiently. Greet and advise customers to enhance their dining experience, fostering long-term customer loyalty.
• Operational Efficiency & Business Development
  Oversee day-to-day operations, problem-solve on the fly, and make improvements to streamline processes and boost operational efficiency. Set targets for growth and profitability, continually assessing and improving business performance.
• Promotional & Marketing Activities
  Promote and market the restaurant through various channels, driving customer engagement and increasing foot traffic. Develop strategies to grow the business and enhance its reputation in the community.

By combining strong leadership skills with a keen eye for operational details and customer service, I ensure the restaurant operates smoothly, maintains profitability, and delivers an exceptional dining experience to every guest.