Johanne Adams
Head Of Department
Umhlanga
Summary
20 years experience in the telco sector A Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Head of Quality & Insights
Nutun
Umhlanga
10.2022 - Current
- Championed a culture of continuous improvement by fostering open communication channels between employees at all levels within the organization.
- Ensured compliance with industry regulations by staying up-to-date on changing standards and providing guidance across multiple departments.
- Evaluated vendor performance through routine assessments, recommending adjustments or replacements as necessary to maintain optimal supply chain relationships.
- Coordinated recall efforts when necessary, collaborating with internal stakeholders as well as external partners to ensure effective communication and resolution strategies were employed.
- Enhanced employee engagement in quality initiatives by recognizing individual contributions and promoting a culture of accountability.
- Improved product quality by implementing rigorous inspection processes and updating standard operating procedures.
- Developed and maintained comprehensive documentation of quality processes, ensuring consistent adherence to established procedures across all departments and teams.
- Improved quality processes for increased efficiency and effectiveness.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Led a team of quality assurance professionals, ensuring consistent adherence to company standards and regulatory requirements.
Senior Operations Manager
CCI
Umhlanga
02.2006 - 10.2022
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Oversaw staff and sub-contractor performance review assessments.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Avonford Secondary School
Phoenix Skills
Operational Excellence
Quality Management Systems
Quality Metrics Monitoring
Performance monitoring
Management Consulting
Analytical mindset
Team Training
Compliance Monitoring
Operational Improvements
Problem-solving abilities
Total Quality Management
Continuous Improvement
Team Collaboration
Staff Supervision
Critical Thinking
Time Management
Problem-solving aptitude
Teamwork and Collaboration
Timeline
Head of Quality & Insights
Nutun
10.2022 - Current
Senior Operations Manager
CCI
02.2006 - 10.2022
Avonford Secondary School