Summary
Overview
Work History
Education
Skills
Timeline
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Johanne Adams

Johanne Adams

Head Of Department
Umhlanga

Summary

20 years experience in the telco sector A Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Head of Quality & Insights

Nutun
Umhlanga
10.2022 - Current
  • Championed a culture of continuous improvement by fostering open communication channels between employees at all levels within the organization.
  • Ensured compliance with industry regulations by staying up-to-date on changing standards and providing guidance across multiple departments.
  • Evaluated vendor performance through routine assessments, recommending adjustments or replacements as necessary to maintain optimal supply chain relationships.
  • Coordinated recall efforts when necessary, collaborating with internal stakeholders as well as external partners to ensure effective communication and resolution strategies were employed.
  • Enhanced employee engagement in quality initiatives by recognizing individual contributions and promoting a culture of accountability.
  • Improved product quality by implementing rigorous inspection processes and updating standard operating procedures.
  • Developed and maintained comprehensive documentation of quality processes, ensuring consistent adherence to established procedures across all departments and teams.
  • Improved quality processes for increased efficiency and effectiveness.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Led a team of quality assurance professionals, ensuring consistent adherence to company standards and regulatory requirements.

Senior Operations Manager

CCI
Umhlanga
02.2006 - 10.2022
  • Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
  • Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
  • Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
  • Oversaw staff and sub-contractor performance review assessments.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Avonford Secondary School
Phoenix

Skills

Operational Excellence

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Timeline

Head of Quality & Insights

Nutun
10.2022 - Current

Senior Operations Manager

CCI
02.2006 - 10.2022

Avonford Secondary School

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Johanne AdamsHead Of Department