Johanna Maria Magrieta Oliver
Secretarial
Amanzimtoti
Summary
Dynamic and detail-oriented Doctor's Receptionist with proven expertise at Dr DJ Van Der Merwe in managing patient relations and streamlining office operations. Skilled in medical billing and coding, I excel in maintaining accurate records and enhancing workflow efficiency. Recognized for exceptional communication and organizational skills, ensuring a seamless patient experience.
Overview
4
4
years of professional experience
Work History
Doctor's Receptionist
Dr DJ Van Der Merwe
05.2021 - 04.2025
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Answered phone calls and messages for 0319035120 [Number]-physician Dr DJ der Merwe medical facility, scheduling appointments, and handling patient inquiries.
Education
High School Diploma -
High School
Edenvale 04.2001 -
Skills
Office administration
Front desk operations
Microsoft office
Payment collection
Patient relations
Paperwork coordination
Letter preparation
Appointment scheduling
Documentation
Appointment management
Electronic medical records
Account management
Records management
Medical billing and coding
Medical transcription
Records maintenance
Insurance claims
Mail management
Workflow optimization
Insurance verification
Patient registration
Patient scheduling
Appointment setting
Telephone etiquette
Proficient in [software]
Reminder calls
Medical billing
Medical office administration
Inventory oversight
Referral verification
Patient callbacks
Co-payment collection
Billing support
Patient reception management
Insurance verifications
Typing 45 wpm
Record processing
Petty cash management
Customer service
Filing systems
Office coordination
Problem-solving abilities
Office management
Data entry
Multitasking
Multitasking Abilities
Calendar and appointment management
Excellent communication
File maintenance
Document preparation
Cash handling
Verbal and written communication
Critical thinking
Invoice processing
Active listening
Computer proficiency
Medical recordkeeping
Organizational skills
Attention to detail
Documentation and recordkeeping
Keyboarding
Timeline
Doctor's Receptionist
Dr DJ Van Der Merwe
05.2021 - 04.2025
High School Diploma -
High School
04.2001 -