Pilot POS Microsoft
Johanna Maria Harmse
Virtual Assistant/ Travel Agent/ Restaurant Managment/Bond Liason/ Admin Support/ Customer Support
Saldanha Bay
Summary
Dynamic Restaurant Manager at Simply Asia with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective complaint resolution and streamlined inventory control, achieving a significant reduction in waste. Passionate about fostering a collaborative team environment while driving performance improvements and operational efficiency.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
Simply Asia
09.2025 - 08.2026
- Supervised daily restaurant operations to ensure smooth service delivery and customer satisfaction.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Developed and implemented inventory management strategies to reduce waste and optimize stock levels.
- Coordinated scheduling and staffing to meet peak demand periods effectively.
- Analyzed sales reports to inform menu adjustments and promotional strategies for improved profitability.
- Enhanced guest experience by addressing concerns promptly and implementing feedback-driven changes.
- Streamlined workflow processes, resulting in increased efficiency across kitchen and front-of-house operations.
- Fostered a positive team environment through effective communication and conflict resolution techniques.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Remote Travel Agent
Asap Tickets
01.2025 - 08.2025
- Researched and recommended travel packages based on client preferences and budgets.
- Coordinated with airlines, hotels, and other vendors to secure bookings and accommodations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized booking systems to manage itineraries and ensure accuracy in reservations.
- Developed tailored travel itineraries that enhanced client experiences and satisfaction levels.
- Monitored industry trends to offer clients the latest travel options and deals.
- Trained new team members on best practices for customer engagement and booking processes.
- Implemented process improvements that streamlined operations and reduced booking errors.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Followed up with customers to increase customer service with travel plans.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Correctional Officer
DEPT Of Corrections
03.2013 - 06.2016
- Monitored inmate behavior to ensure compliance with safety regulations and facility policies.
- Conducted regular inspections of facilities to identify potential security risks and maintain standards.
- Responded promptly to emergency situations, applying crisis intervention techniques to de-escalate conflicts.
- Documented incidents and maintained accurate records of inmate activities and disciplinary actions.
- Trained new officers on policies, procedures, and best practices for inmate management and safety protocols.
- Mentored junior staff on conflict resolution techniques, fostering a culture of teamwork and professionalism within the unit.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Debt Collecting Manager
MBD Attorneys
01.2012 - 02.2013
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Coordinated communication between clients and legal teams to ensure clarity and alignment.
- Oversaw project timelines, ensuring deadlines were met without compromising quality.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Bond Liason Officer
Absa Bank
01.2002 - 05.2005
- Facilitated communication between departments to enhance collaboration and improve service delivery.
- Developed training materials for staff to ensure compliance with financial regulations and policies.
- Coordinated client meetings, addressing inquiries and resolving issues promptly and effectively.
- Implemented feedback mechanisms to assess customer satisfaction and drive service improvements.
- Executed market research initiatives, providing insights that influenced business strategies and client engagement efforts.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Coordinated efforts between teams to achieve project objectives within tight deadlines.
- Served as a key point of contact for cross-functional teams during complex projects or initiatives.
Education
Respond First Aid - First Aid/ Safety Officer
Medical Board Netcare
Jhb05-2026
Basic Training -
DEPT of Correctional Services
Jhb05-2013
Skills
Team management
Customer engagement
Staff management
Inventory control and record keeping
Operations management
Point of sale (POS) system operation
Passion for customer satisfaction
Shift management
Customer-oriented
Organization and prioritization
Complaint resolution
Food service background
Staff scheduling
Customer loyalty
Adaptable
Business operations expertise
Schedule coordination
Supervisory skills
Performance improvement
Recruitment
Conflict resolution techniques
Reservation handling
Kitchen equipment operation and maintenance
Pre-shift walk-through
Promotions planning
Order delivery practices
Regulatory compliance
Supply chain management
Trained in performance and wage reviews
Software
Timeline
Restaurant Manager
Simply Asia
09.2025 - 08.2026
Remote Travel Agent
Asap Tickets
01.2025 - 08.2025
Correctional Officer
DEPT Of Corrections
03.2013 - 06.2016
Debt Collecting Manager
MBD Attorneys
01.2012 - 02.2013
Bond Liason Officer
Absa Bank
01.2002 - 05.2005
Respond First Aid - First Aid/ Safety Officer
Medical Board Netcare
Basic Training -
DEPT of Correctional Services