Johanna Helena Wilhelmina Terblanche
Storeroom Clerk; Telecentre Expert; Administrative Support, Customer Satisfaction Focus; Receptionist
Johannesburg
Summary
I am an honest and energetic individual who tends to put myself into any situation where improvement and growth can make and set a better example. I believe that if you want to do something, do it with passion, integrity and a can-do spirit of a winner. I am fair in my judgement, strong character and go-getter. I am an excellent team-worker and I am able to take instructions from all levels and build good working relationship with colleagues.
Overview
22
22
years of professional experience
Work History
Storeroom Clerk
Belting Supplies
06.2024 - 11.2024
- Improved order accuracy by meticulously reviewing purchase orders and cross-checking against actual deliveries.
- Enhanced inventory accuracy by conducting regular stock audits and maintaining up-to-date records.
- Exhibited outstanding attention to detail when conducting physical counts during annual inventory audits, resulting in more accurate financial reporting and forecasting efforts.
- Streamlined the storeroom organization for efficient retrieval of items, reducing wasted time for employees.
- Maximized space utilization with effective layout planning and strategic storage solutions.
- Enhanced cross-functional collaboration by working closely with other departments to ensure accurate and timely fulfillment of material requests.
- Developed and maintained successful working relationships with colleagues.
- Verified safe and secure storage of merchandise and supplies.
- Followed proper procedures for item receipt, storage and inventory control.
- Maintained orderly stockroom for ease of retrieval.
- Maintained effective recycling of unwanted paper and stationary and unneeded equipment
Call Centre Opperator
Clover SA Call Centre
01.2007 - 07.2021
- Data capturing invoices.
- Order processing , ERMS Internet, AS400, Outlook - conducting email responses on mal and corresponding with SalesTeam.
- GDRP compliance knowledge.
- Logging of all customer complaints, compliments and enquiries on the HEAT system seeking effective, timely solutions for continued customer satisfaction.
- Conducting customer satisfaction surveys and customer report building.
- Compiling daily, weekly and monthly reports in Excel.
- Assisting drivers on a tracking device on HEAT system.
- Assist brand and drivers in the Backdoor procedure, communicating with different support chains and suppliers, also sales representatives in conducting email responses on mail.
- First time resolution on all inbound calls using outstanding problem solving and communication skills to appraise a dissatisfied customer.
- Initiating outbound calls, making use of strong communication skills and sales techniques.
- Handled high call volumes with accuracy and efficiency for optimum reproduction.
- Identify voice skills and how enhance a good telephone presentation.
- Used the most appropriate way to communicate different types of behavior types of customers.
- Excellent team-worker and able to take instructions from all levels and build up a good working relationship with colleagues.
Administrator/Bank Marshall
Fidelity Gaurds
07.2002 - 01.2007
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Streamlined invoice processing, reducing average payment turnaround time.
- Booking of balancing deposits and invoices.
Education
Award (Call Quality, Attendance, Sales) -
Clover SA
Roodepoort 04.2001 -
Application And Uses of Traditional Healing - Uses of Traditional Healing
African National Healers Association
Johannesburg, South Africa 04.2001 -
Matric -
High School
Heidelberg, South Africa 04.2001 -
Business Management Certificate - Business Management
Marco Ravanne
04.2001 -
Skills
- Microsoft Word Level 1 - 2
- Excel Level 1 - 3
- Powerpoint Level 1 - 2
- Sage
- Quickbooks
- Pastel
- Internet and Emails
- Data Capturing
- Audit processing
- Customer Satisfaction Survey
- Call Centre Operations
- Book Keeping
- English Language
Key Achievements
- Improved filing Efficiency - Enhanced document management efficiency by 30% through optimized filing and shredding techniques.
- Customer Satisfaction Excellence - Achieved 95% customer satisfaction rate by resolving all inbound call issues on first attempt.
- Boosted sales performance - Increased sales by 15% through strategic outbound calling and persuasive communication.
- Oder processing Optimization - Streamlined order processing to reduce errors by 20% by using ERMS internet system.
- Flexibility to adapt to changing of working environment.
Timeline
Storeroom Clerk
Belting Supplies
06.2024 - 11.2024
Call Centre Opperator
Clover SA Call Centre
01.2007 - 07.2021
Administrator/Bank Marshall
Fidelity Gaurds
07.2002 - 01.2007
Award (Call Quality, Attendance, Sales) -
Clover SA
04.2001 -
Application And Uses of Traditional Healing - Uses of Traditional Healing
African National Healers Association
04.2001 -
Matric -
High School
04.2001 -
Business Management Certificate - Business Management
Marco Ravanne
04.2001 -
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