Johannah Lekalakala
Johannesburg,south Africa
Summary
Highly skilled technician with extensive expertise in raw materials processing standards and technical troubleshooting. Demonstrates strong decision-making abilities and excels in teamwork and collaboration. Adept at customer interaction, problem-solving, and time management, ensuring efficient service delivery. Possesses comprehensive product knowledge and technical understanding, contributing to effective field technician services. Committed to leveraging skills for continued professional growth within the industry.
Dedicated and reliable, with strong foundation in technical problem-solving and hands-on skills. Proficient in troubleshooting and maintaining equipment, and excel in communication and teamwork.
Diligent Technician accustomed to handling maintenance and service needs. Collaborates with engineers to align project scheduling and materials. Exceptional troubleshooting and problem-solving skills.
Dedicated and reliable, with strong foundation in technical problem-solving and hands-on skills. Proficient in troubleshooting and maintaining equipment and excel in communication and teamwork. Ready to contribute to operational success in technical role.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Retail Techician
Altron Managed Solution
Johannesburg, South Africa
10.2017 - 12.2024
- Visited customer sites to inspect, maintain and repair diverse types of equipment.
- Trained junior staff on operational procedures and safety protocols, fostered skill development.
- Adjusted equipment to enhance performance and meet requirements.
- Reassembled and tested repaired equipment to verify resolution.
- Prepared detailed reports post inspection, facilitated informed decision making.
- Conducted diagnostic tests for identifying faults and malfunctions.
- Maintained a clean working environment, upheld compliance with health and safety regulations.
- Improved safety with regular inspection of electrical systems and components.
End user support technician
Nedbank
Johannesburg, South Africa
08.2022 - 11.2024
- Managed teams by overseeing hiring, training and professional growth of employees.
- Managed on-site evaluations, internal audits and customer surveys.
- Generated Key Performance Indicator reporting to drive better performance.
- Consistently arrived at work on time and ready to start immediately.
- Wrote reports outlining project progress and results.
- Carried out day-to-day duties accurately and efficiently.
- Applied positive customer service approach to increase satisfaction levels.
- Replenished stock and processed deliveries to maximise product availability.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
Higher National Diploma - Information Technology
PC Trainining and business college
01.2013 - 12.2014
NVQ Level 5 - Technical Support
Bytes People solution
Johannesburg 01.2016 - 12.2016
Skills
- Decision making
- Raw materials processing standards
- Teamwork and collaboration
- Customer interaction
- Problem solver
- Field technician services
- Technical understanding
- Product knowledge
- Technical troubleshooting
- Time-management
Accomplishments
i was awarded with voucher for best employee of the month
the department was awarded with the best collaborative team, and we got a voucher as a department
i received certificate for the hard work and dedication
Timeline
End user support technician
Nedbank
08.2022 - 11.2024
Retail Techician
Altron Managed Solution
10.2017 - 12.2024
NVQ Level 5 - Technical Support
Bytes People solution
01.2016 - 12.2016
Higher National Diploma - Information Technology
PC Trainining and business college
01.2013 - 12.2014
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