Johanna Smit - Medical Practice Manager, F&B Manager, Somatologist, Admin Manager, Debtors Clerk, Legal Administrator, Accounts Administrator, Creditors, Cashier, Medical Receptionist, Cash Loan Manager, Insurance Administrator, Investment Claim Administrator, Client Liaison Officer, Executive Assistant - Brits Broers Pty Ltd

Summary

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Detail-orientated adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Confident successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Qualified with extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Certified in different sectors with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service. Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Customer-focused executive, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales. Responsible, passionate, punctual and energetic adult delivering outstanding quality and service. Offering 20 years of experience in industry with history of recognition for performance. Motivated with over twenty years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Expert (Experience wise) in client care or client service, bringing over 20 years of expertise in Client Service and Problem Solving. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service. Trustworthy with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Organised focused on leading professional teams and smooth operations to accomplish business objectives. Reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success. Service leader with business knowledge and management experience to positively impact team operations. Versed in Banking, Medical, Insurance industry best practices and business operations and always looking for opportunities for improvement. Detail-orientated adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Qualified with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.

Focused with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.

Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.

Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.

Diligent with proven background in managing office operations and supporting executive staff. Successfully coordinated schedules, handled correspondence, and improved workflow processes. Demonstrated organizational and multitasking skills while maintaining high level of accuracy and attention to detail.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Diligent with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Diligent with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Diligent with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

1

Language

29

years of professional experience

Work History

Office Administrative Assistant

Brits Broers Pty Ltd

01.2023 - Current

Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Invoicing for farm crops
Cash Flow
Liaise with Auditors
Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Streamlined office processes by implementing efficient filing and organizational systems.
Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Employee salaries
General Bookkeeping
Maintained inventory of office supplies and placed orders.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed filing system, entered data and completed other clerical tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Enquiries into accounts
Reconciliations
Admin and filling of applications
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Volunteered to help with special projects of varying degrees of complexity.
Liaised between clients and vendors and maintained effective lines of communication.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Ensure livestock sale payments is made
Reconcile lusern and soja bens sales

Somatologist Belle Aesthetic Emporium PTY Ltd

12.2020 - Current

Managed complaints with calm, clear communication and problem-solving.
Produced high-volume orders to effectively meet customer demand.
Measured and accurately processed materials to minimise wastage.
Supervised work of contracted employees to deliver work on schedule.
Managed payroll accuracy using specific checklists and quality review processes.
Handled customer concerns and escalated major issues to supervisor.
Updated databases while complying with GDPR regulations.
Actively listened to customers to fully understand requests and address concerns.
Troubleshot problems and diagnosed system faults.
Developed excellent working knowledge of industry trends and improvements in processes.
Operated equipment to exceed production targets.
Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
Planned and executed new strategies to increase sales.
Oversaw daily operations of customer accounts.
Purchasing of stock
Performing treatments
Operating online and E-Commerce stores
Doing personal shopping after accessing the need.
Courier services

FOH Manager

Mythos Restaurant

03.2022 - 03.2026

Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Adhered to safe work practices, food safety regulations, and corporate guidelines.
Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Maximized table turnover rate through effective floor plans and strategic server assignments.
Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
Streamlined reservation processes for enhanced guest experiences and increased bookings.
Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
Promoted upselling strategies among servers, leading to higher average check values per transaction.
Implemented new menu items in coordination with the chef, boosting overall sales revenue.
Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Resolved guests complaints while maintaining positive customer environment.
Coordinated with suppliers to establish timely delivery of food and beverage items.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Collaborated with chefs to create seasonal menus and promotional offers.
Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Implemented effective inventory control systems to reduce food spoilage and waste.
Verified prepared food met standards for quality and quantity before serving to customers.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Maximized quality assurance by completing frequent line checks.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Developed unique events and special promotions to drive sales.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Purchased food and cultivated strong vendor relationships.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Coordinated with catering staff to deliver food services for special events and functions.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Medical Practice Office Manager Dr Dries Smit INC

04.2012 - 11.2020

Monitored cash-flow, preparing regular forecasts and reports to remain within budgets.
Supported and mentored staff in patient service and procedures, increasing productivity, company operations and efficiency.
Conducted annual appraisals and performance reviews to assess training needs of staff members.
Managed hiring processes by interviewing candidates and selecting top talent.
Monitored and evaluated team performance against objectives, identifying improvements and managing change.
Managed the procurement of high-quality equipment, supplies and services within financial budgets.
Reviewed, developed and updated practice protocols and procedures, increasing patient satisfaction and retainment.
Maintained accurate patient and medical records in compliance with ethics, medical and storage regulations. as well as upheld the POPIA Act.
Compiled and presented monthly reports, including recommendations and action plans for issues to practice owners.
Maintained files relating to insurance and essential practice contracts, including disposal of chemical waste and intruder alarms required by law.
Oversaw and managed daily practice operations, including staff scheduling, cash reconciliation and charge entry.
Planned detailed income targets for practice on quarterly basis.
Reviewed and updated the practice's information leaflets and website as required.
Provided invaluable support and feedback to clinicians and monitored KPIs closely to meet set targets.
Coordinated payroll services, including superannuation payments and maintained leave entitlement records for staff and physicians.
Conducted successful negotiations with vendors to eliminate product excess and reduce inventory costs.
Applied fair and consistent personnel procedures and policies to guarantee practice met legal obligations.
Oversaw appraisal and personal development programme, including training and disciplinary procedures for staff members.
Coached, led and developed a high performing practice team.
Performed periodical reviews of systems to identify and improve procedures in line with statutory requirements and general operations.
Determined and implemented adequate staffing levels for smooth running of operations.
Interacted with patients, recording and investigating complaints for recommending remedial actions.
Organized, promoted and coordinated wellness events for clients to introduce new services and care benefits.
Enforced adherence to Health and Safety statutory obligations and legislation, including risk assessment, accident reporting and investigations.
Guaranteed practice complied with CQC and legislative guidelines by closely monitoring provided care.
Implemented marketing and administration strategies, increasing client retention and revenue growth.
Supervised updating of practice leaflets and notices to guarantee appropriate reflection of information for visiting patients.
Leading the Finance/Accounts Department
Ensure that billing is done and processed according to ICD 10 codes through Mediswitch.
Creditor Reconciliations
Debtors Management
Theatre bookings as well as external bookings for patients need to be undergoing Psychiatric Treatments or appointments at Specialists.
Requesting motivational letters or referral letters to Specialists.
Handling complaints, ensuring that patients is kept up to date with any process or progress.
Handling the doctor's Medical Aesthetic Clinics bookings and Psyments.
Organizing meetings, Meals for theatre Nights or CPD Events.
Organizing fundraiser Events for Cancer and Diabetic Awareness

Client Servicing Executive Wealth - Momentum Head Office

02.2010 - 03.2012

Investigate any errors or mistakes as this department dealt with a smaller book as Investo but was an exclusive team of driven individuals that needed to give excellent service for the super-rich individual investors, the business investors as well as trusts that exceed 2 million rands to billions.
As in Investo we sometimes had to capture new policies or investments when a need arrives. We also assisted Brokers with New Business, Alterations and Telephonic Interactions with clients and brokers.
Maintained an accurate record of existing and prospective clients.
Scheduled meetings and telephone conferences between clients and management.
Built new business partnerships to drive customer acquisition and generate revenue.
Selected, trained and performance-managed staff to handle high workload with ambitious targets.
Used Facebook, Instagram and YouTube to promote products and events.
Executed successful marketing events, open houses and display shows for products.
Monitored competitors through multi-channel research strategies to best capitalize on market gaps or anticipate changes in customer interests.
Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans.
Analyzed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
I was nominated every year for our Internal AWESOME awards and we had an internal drive where Angel Wings was put above your head on a weekly basis if your CSI was exceeding good and you assisted and resolved efficiently. Till my last day there i had those wings for 11 consecutive weeks, since its inception till the day of resignation.

Client Liaison Officer Investo - Momentum Head Office

04.2008 - 02.2010

Provided exceptional service and support, going extra mile to retain customers.
Maintained a high standard of ethics and conduct for sound insurance operations and business success.
Leveraged working knowledge of insurance products to create new client relationships.
Set up new client accounts by assisting new business if they needed assistance and updated Salesforce files with precision.
Prepped and walked customers through client information packs.
Serviced customers daily through face-to-face interactions and over the phone.
Oversaw daily activities of direct reports, maximizing overall team productivity by working long hours in a fast-paced environment.
Processed and advised customers on claim or alteration applications.
Assessed customer enquiries in line with insurance policy.
Trained and mentored new and junior staff members for improved team efficiency.
To never over promise and under deliver but to try and resolve a complaint or enquiry efficient and in the shortest time possible.
Taking accountability, to keep clients up to date on the process and the progress.
Maintained a high standard of ethics and conduct for sound insurance operations and business success.
Treating every case with accuracy and urgency.
To provide the perfect client experience as we were taught in a 3-month intensive client service training and continuous training into Sars Legislation as well as in-dept training in Tax directive requests and the Legislation in regard to the Long-Term Insurance act.

Executive Assistant to the Chief Executive Officer

Miloc Holdings

07.2006 - 03.2008

Supported decision-making processes by compiling research data and presenting findings to the CEO.
Managed complex calendar scheduling with focus on proper allocation of executive availability.
Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for executive team and senior management group.
Contributed to smooth business operations by planning and organizing meetings and conferences.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Created expense reports, budgets, and filing systems for management team.
Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
Safeguarded high standards in all documentation produced under my purview for accuracy.
Facilitated smooth operations within the executive office by overseeing daily tasks and assignments.
Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
Maintained confidentiality by handling sensitive information with discretion and professionalism.
Reduced expenses through effective negotiation of vendor contracts for office supplies and services.
Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
Used advanced software to prepare documents, reports, and presentations.
Screened calls and emails and responded accordingly to support executive correspondence.
Facilitated training and onboarding for incoming office staff.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.

Cashier

Miloc Holdings

01.2004 - 06.2006

Loan Payouts in Cash
Balancing of Till / Save
Administration of Loan Payments
Cash Up Sheets
Acceptance of Cash Loan Payments
Allocating Payments
Buying of the cleaning materials
Then was transferred to become the PA to Manager and CEO
Dairy keeping
Organizing meetings
Minutes of Meeting
Manage the Cashiers - Ensure cash ups is correct.
Ensure that the money is correctly put into the safe
Reconciliations of creditors
Debtors Lists
Reports for the manager
Organizing refreshments for meetings
Maintained high productivity by efficiently processing cash, credit and debit payments.
Worked closely with front-of-house staff to facilitate positive customer experiences.
Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Maintained clean, tidy and organised checkout areas.
Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.

Cash Loan Manager

Emergency Cash Loan

01.2001 - 03.2002

Strengthened relationships with clients by providing personalized service and addressing concerns promptly.
Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
Boosted overall profitability by identifying new business opportunities within the local market, promoting appropriate financial products to potential customers.
Consistently met sales targets through proactive client outreach and relationship building efforts.
Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
Optimized credit decisioning processes using data-driven analysis techniques to better assess borrower risk profiles accurately.
Reduced loan processing time by implementing efficient workflow management systems.
Negotiated favorable terms with borrowers during loan restructuring processes, improving repayment success rates.
Facilitated successful loan closings by coordinating closely with title companies, attorneys, and other involved parties.
Developed strategies for effective risk assessment, minimizing default rates on loans issued.
Maximized team productivity through regular training sessions and performance evaluations.
Improved loan approval process efficiency by streamlining documentation and application procedures.
Processed loan applications and monitored progress from start to finish.
Assisted customers with completing loan applications and other paperwork.
Developed and maintained relationships with customers, lenders and other third parties.
Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Evaluated loan requests and documents to verify accuracy and completeness.
Negotiated loan terms and conditions with customers to secure best deal.
Identified opportunities to cross-sell and upsell loan products to customers.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Monitored pipelines to track and log status of loans.
Proactively identified solutions for customers experiencing credit issues.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Explained very technical financial information to applicants in easy to understand language.
Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Administrative Coordinator

N.I.C Trailers

12.1996 - 11.1999

Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
Maintained a well-organized filing system to ensure easy access to important records and documents.
Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
Streamlined office operations by implementing efficient administrative processes and procedures.
Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
Creditors
General Bookkeeping
Huge Debtors Book - Debt Collecting
Meeting with suppliers
Registration of new trailers
Implemented new scheduling system for conference rooms, eliminating double bookings and maximizing space utilization.
Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
Oversaw budget tracking and expense reporting, ensuring projects stayed within financial constraints.
Improved office operations by automating client correspondence, record tracking and data communications.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Kept high average of performance evaluations.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Organized spaces, materials and catering support for internal and client-focused meetings.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.

01-1995

Skills

Communication skills

Medical Aesthetic qualified

Public Relations

Patient care

Developing company policies

Policy implementation

Business planning

Stock management

Hiring processes

Medical care

Managing patient issues

Budgetary governance

Business strategy

Training and mentoring

Budget control

Conducting appraisals

Staff training

Staff appraisals

Account reconciliation

Human resource management

Commercial Awareness

Product expertise

Customer Service

Client account management

Invoicing

Operational support

Contract management

Outstanding customer service

Bookkeeping

Project Management

Regulatory requirements understanding

Facility management

Digital marketing

Competitor analysis

SAGE Accounts

Customer relationship building

Production reporting

Department management

General office administration

Logistical planning

Financial risk analysis

Verbal communication

Telephone reception

Confidentiality handling

Billing and invoicing

Customer engagement

Billing and coding

Database administration

Meeting planning

Scheduling appointments

Office supply management

Document preparation

Scheduling and calendar management

Operations management

Leadership and supervision

Business correspondence

Client relationship management

Office administration

Dedicated team player

Microsoft Office Suite

Professional and mature

Document management

Record preparation

Time management

Risk management

Microsoft outlook

Data organization

Customer service

Customer and client relations

Documentation and control

Filing and data archiving

Meticulous attention to detail

Records administration

Social media management

Recordkeeping

Clerical support

Office management

Purchase orders organization

Mail management

Workflow planning

Complex Problem-solving

Appointment scheduling

Minute taking

Client relations

Account management

Deadline oriented

Document scanning

Accomplishments

Achieved "Student of the Decade" Certificate for getting 98% for my Client Service Exam at Momentum in 2008/2009
Was nominated for an Awesome Award 2008/2009/2010/2011/2012 at Momentum
Won the "Angel Wings" for Excellent Client Service Momentum Wealth for 11 weeks/months
Received my Somatology Degree with Spa and Salon Management (96%) and in Specialty in Medical Aesthetics

Interests

Blogging, Writing, Poetry, Geocaching, Latin American Ballroom, Mosaic work, Volunteer work, Uplifting communities

Timeline

Office Administrative Assistant

Brits Broers Pty Ltd

01.2023 - Current

FOH Manager

Mythos Restaurant

03.2022 - 03.2026

Somatologist Belle Aesthetic Emporium PTY Ltd

12.2020 - Current

Medical Practice Office Manager Dr Dries Smit INC

04.2012 - 11.2020

Client Servicing Executive Wealth - Momentum Head Office

02.2010 - 03.2012

Overview

Work History

Office Administrative Assistant

FOH Manager

Executive Assistant to the Chief Executive Officer

Cashier

Cash Loan Manager

Administrative Coordinator

Education

3 Year Diploma - Somatology Degree, Science of Beauty

Micros Food And Beverages Point of Sales - Point of Sale

Lung Functions, Audiology And ECG - Health And Wellness

Spa and Salon Management - Management

Speciality - Medical Aesthetic -Somatology

Certificate - Medical Billing and Accounting

Medical Billing - Medical Billing

Insurance, Regulations, Alterations, Legislation - Insurance

Certificate of Higher Education - Client Service

High School Diploma -

Matric - Certificate of Higher Education

Certificate of Higher Education - Senior Certificate

Skills

Accomplishments

Interests

Timeline

Office Administrative Assistant

FOH Manager

Executive Assistant to the Chief Executive Officer

Cashier

Micros Food And Beverages Point of Sales - Point of Sale

Lung Functions, Audiology And ECG - Health And Wellness

Medical Billing - Medical Billing

Insurance, Regulations, Alterations, Legislation - Insurance

High School Diploma -

Cash Loan Manager

Administrative Coordinator

Certificate of Higher Education - Senior Certificate

Certificate of Higher Education - Client Service

Certificate - Medical Billing and Accounting

Speciality - Medical Aesthetic -Somatology

Spa and Salon Management - Management

3 Year Diploma - Somatology Degree, Science of Beauty

Matric - Certificate of Higher Education

ADDITIONAL INFORMATION

DRIVING LICENCE

Similar Profiles

PHUONG KHANH NGUYENPHUONG KHANH NGUYEN

Bavya SadasivamBavya Sadasivam

Harmanpreet KaurHarmanpreet Kaur

Alexis MartinezAlexis Martinez

Rajpreet KaurRajpreet Kaur