Johanna Seeletso

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Verified and improved quality standards by analyzing customer service metrics.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Maintained comprehensive product and service knowledge for accurate, informative customer advice.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Validates customer information on the system to ensure quality

*Ensures that documentation being submitted complies with relevant legislative requirements and with organisational governance processes.

* Contributes to team success by ensuring team commitment and cohesion.

* Values individual contributions and shows respect for others.

* Adheres to shared Company values and service standards with regard to customer interaction.