Johanna Seeletso

• Collaborated with team members to achieve targets.
• Mitigated potential customer complaints by proactive communication.
• Mastered multi-tasking in fast-paced environment, increased work capacity.
• Escalated unresolved issues, facilitated speedy resolution.
• Managed high volume of customer calls, ensured customer satisfaction.
• Dealt with sensitive information, maintained confidentiality and trust.
• Contributed ideas in team meetings, fostered innovation culture.
• Worked extra hours during peak times for business continuity.
• Resolved complex customer queries, improved service quality.
• Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
• Acted as first point of contact for customer issues and queries.
• Achieved daily performance targets, aiding department progression towards sales goals.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Answered [Number]+ customer queries daily via inbound calls, emails and live chats.
• Followed up customer queries to check provided solutions met expectations.

After the learnership,I was unemployed.The Company was still trying to recover the losses incured due to covid 19.Unfortunately they had to let all the learners go.We were called back after some few months .

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Applied positive customer service approach to increase satisfaction levels.
• Oversaw daily operations to achieve high productivity levels.