Johan David Potgieter

• Assisted with initial inquiries.
• Managed invoicing and handled various payment methods and cash reconciliation .
• Administrative duties including corresponding to clients via email, whatsapp, making and confirming appointments
• Processed fingerprint data and police clearance records.
• Responded promptly to customer complaints in a professional manner.
• Identified needs of customers promptly and efficiently.
• Traveled extensively to meet high-profile clients.
• Delivered exceptional client services to resolve issues.
• Answered incoming calls and responded to customer inquiries.

Reason for leaving: Retrenchment due to restructuring of the company due to economic reasons

• Oversee all prior to service duties
• Arrange functions, table bookings
• Address and resolve all internal and external problems(i.e
• Customer concerns and catering challenges)
• Responsibilities as per a shift manager including customer satisfaction
• Reason for leaving: Permanent appointment with CSI Africa

• Implemented efficient stock management strategies.
• Monitored financial transactions meticulously.
• Handled cash settlements with vendor companies.
• Managed staff operations for waiters, bartenders, and kitchen personnel.
• Oversaw speed point transaction processes efficiently.
• Maintained high standards in customer service & interactions.
• Managed cash-up processes daily with accuracy.
• Daily point of sales to balance by end of stock with regards to cash, credit and stock variables
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Provided leadership during times of organizational change or crisis situations.

• Draft plans for schools, buildings and structures both new and pre-existing
• Sketches with accurate measurements done onsite
• Drafts done with Laser measurements and photographic evidence
• Autocad Software used to draft the designs, plans were then vetted and delivered to
• Achievements: Much of my Autocad and drafting experience was self-taught
• Reason for leaving: Contract assignment

• Stock control (Ordering, Receiving stock, Pricing)
• Merchandizing
• Responsible for achieving sales targets (weekly)
• Superior customer service and providing specialized advice
• Point of sale transactions including balancing cash
• Reporting daily to head office and access control of the shop
• Mechanizing Training with all new employees as part of their orientation training
• Reason for leaving: Better remuneration

• Customer service
• Orders
• Bartending
• Reason for leaving: Student work appointment during Matric year

• Receiving stock
• Merchandizing
• Pricing, cashier
• Balancing cash and end of day sales
• Assisting clients on the floor
• Customer liaison
• Reason for leaving: Contract assignment