Johan Waldo Van Greune
Sandton
Summary
As an Instructional Designer, I create training that explains both how and why, excelling in Digital Adoption Platforms (DAPs) and eLearning development. What sets me apart is my collaborative approach: I work closely with technical consultants and subject matter experts to deeply understand the system and its processes. Applying my instructional design expertise, I structure content for clarity and relevance, with meticulous quality assurance ensuring accuracy and alignment. Ultimately, I empower end-users to not only operate systems effectively but also to understand their role in the organization's success, unlocking the full potential of technology investments
Overview
6
6
years of professional experience
Work History
SAP Enable Now Trainer and Administrator
SPAR
Durban
02.2025 - Current
- Supported the rollout of the new SAP and CSNX integration for Warehouse Management through targeted content development.
- Trained business users to create and manage content using SAP Enable Now, enabling teams to build their own in-system guidance and documentation.
- Facilitated hands-on workshops and one-on-one coaching sessions to build user confidence in creating simulations, guided tours, and context-sensitive help content.
- Managed and maintained the SAP Enable Now Workspace, including content organization, access control, and publishing across teams.
- Provided ongoing support and troubleshooting to ensure smooth adoption and that content met quality and consistency standards.
SAP Enable Now Administrator
Netcare
Johannesburg
08.2024 - 01.2025
- Liaised with Subject Matter Experts, participating in strategic meetings to align on project requirements.
- Configured Workspaces on SAP Enable Now (SEN) to enhance user experience.
- Engineered Templates for Content and Assessments, improving the efficiency of the content creation process.
ELearning developer
Pepsico
Johannesburg
09.2024 - 12.2024
- Converted static PowerPoint presentations into interactive eLearning modules using Articulate Storyline, enhancing learner engagement and retention.
- Redesigned content structure and flow to align with instructional design best practices, ensuring clarity, interactivity, and relevance for end users.
- Incorporated multimedia elements such as voiceovers, animations, and quizzes, transforming traditional slide decks into dynamic, learner-friendly experiences.
- Collaborated with SMEs and stakeholders to ensure content accuracy and alignment with PepsiCo's training objectives and brand standards.
ELearning Developer
Anglo Platinum
Johannesburg
01.2024 - 12.2024
- Developed multiple eLearning modules focused on Standard Operating Procedures (SOPs) for Anglo American, transforming complex operational guidelines into clear, interactive learning experiences.
- Designed and structured content using Articulate Storyline, ensuring alignment with internal compliance requirements and learner accessibility across various business functions.
- Collaborated with subject matter experts (SMEs) to accurately interpret technical procedures and translate them into effective, scenario-based training materials.
- Applied rigorous quality assurance (QA) processes, reviewing and refining content to ensure accuracy, clarity, and alignment with Anglo American's learning standards.
Whatfix Technical Training Consultant and eLearning Developer
Coca-Cola Africa
Johannesburg
11.2021 - 07.2024
- Led the implementation of Whatfix Digital Adoption Platform (DAP) across all CCBA business streams on Microsoft Dynamics 365 F&O and Customer Engagement (CE), ensuring seamless user onboarding, training, and process guidance.
- Developed and deployed end-to-end eLearning modules for the rollout of the Performance Management System (FourVision), translating complex functionality into clear, user-friendly learning experiences.
- Managed and maintained the Whatfix content server, working closely with Whatfix cloud administrators to ensure uptime, synchronization, and secure content delivery.
- Delivered hands-on configuration, reporting, and technical troubleshooting for the Whatfix platform, ensuring optimal performance and alignment with CCBA's digital transformation goals.
- Provided ongoing training and support to internal development teams, equipping them with the knowledge and tools to create, manage, and optimize in-app guidance content independently.
- Performed detailed quality assurance (QA) on all Whatfix content, verifying accuracy, consistency, and adherence to branding and technical standards before deployment.
- Created, customized, and configured Whatfix widgets (such as Smart Tips, Task Lists, and Pop-ups) to boost user engagement, drive adoption, and simplify complex user journeys.
Whatfix Content Developer & Technical Consultant
MTN
Johannesburg
01.2020 - 06.2024
- Led the implementation and customization of the Whatfix Digital Adoption Platform (DAP) on the Oracle Fusion application across multiple MTN business units, improving user onboarding, reducing support queries, and optimizing workflow efficiency.
- Configured and maintained the Whatfix platform, including setup, reporting, and ongoing technical troubleshooting, ensuring stability and scalability of the DAP solution.
- Collaborated with Whatfix cloud administrators to manage and maintain the content server, ensuring accurate content deployment and synchronization across environments.
- Designed and developed in-app guided flows and tooltips using Whatfix on Oracle Fusion to streamline user navigation, reduce friction, and support business process compliance.
- Integrated Google Analytics with Whatfix to track user behavior and system interaction patterns, enabling detailed usage analysis.
- Produced and delivered monthly analytics reports, providing stakeholders with actionable insights into user engagement, feature adoption, and areas for process improvement.
Whatfix Developer
Growthpoint
Johannesburg
03.2019 - 03.2023
- Implemented the Whatfix Digital Adoption Platform (DAP) on the MRI system, creating in-app guidance to simplify navigation and enhance procedural clarity for end users.
- Designed and developed step-by-step guided flows, Smart Tips, and Task Lists tailored to MRI workflows, supporting accurate and efficient system usage.
Whatfix Technical Training Consultant
MRPG
Johannesburg
06.2021 - 11.2021
- Implemented the Whatfix Digital Adoption Platform (DAP) on the Oracle Retail system, delivering in-app guidance to support seamless user adoption of new processes and functionality.
- Managed platform configuration, reporting, and technical troubleshooting, ensuring a stable and effective DAP environment tailored to business needs.
- Provided timely and high-quality training materials, combining in-app guidance with supporting documentation to enhance learning outcomes and reduce user confusion.
- Collaborated closely with stakeholders and SMEs to identify key Oracle Retail workflows and align guidance content with real user challenges.
Whatfix Technical and Integration Manager
Clicks Group
Johannesburg
10.2020 - 06.2021
- Implemented the Whatfix Digital Adoption Platform (DAP) on the JDA application, providing in-app guidance and improving user adoption of key business processes.
- Created system process training videos using Articulate Storyline, transforming complex JDA workflows into clear, visual learning experiences to support both onboarding and ongoing training.
- Delivered high-quality training materials on schedule, contributing to increased staff competency and reduced support dependency across teams.
Training/Facilitator
SAEC
Johannesburg
09.2019 - 10.2019
- Trained business users to create and manage Whatfix DAP content on the SAP application, increasing internal capability and reducing reliance on external support.
- Delivered hands-on workshops and coaching sessions, empowering users with the skills to build guided flows, Smart Tips, and other in-app content aligned with SAP processes.
- Provided timely support and troubleshooting, resolving user queries and technical issues to maintain momentum in learning and content creation.
eLearning Developer
WesBank
Johannesburg
08.2019 - 09.2019
- Developed engaging eLearning modules and an interactive game using Articulate 360 and GoAnimate, designed to introduce and explain complex new system functionality in an accessible, user-friendly format.
- Translated technical concepts into clear, visual learning experiences, supporting effective knowledge transfer during the system launch.
- Participated in quality assurance sessions, applying stakeholder feedback and ensuring all content met accuracy, branding, and instructional design standards.
eLearning Developer
SAEC
Johannesburg
02.2019 - 03.2019
- Designed and developed system tutorials for the Sage application using Articulate Storyline, creating engaging and accessible learning content for end users.
- Conducted in-depth analysis of Sage system workflows to create tailored eLearning solutions that aligned with user roles and business processes, accelerating user skill acquisition and confidence.
Education
Builder 1 And 2
Walkme
06-2025
Whatfix Digital Adoption Solution Specialist
Whatfix
01-2023
Articulate Storyline
Kalleo
03-2018
Aircraft Structures -
SAFAIR
Johannesburg04.2009
High School -
Hoerskool Dinamika
Alberton12.2005
Skills
- Problem-solving
- Articulate 360
- WhatFix DAP
- Walkme DAP
- SAP Enable Now
- Vyond
- Adobe Captivate
- MS Dynamics 365
- MRI
- SAP 4/Hana
- Oracle RMS and MWB
- SAGE
- Game-Based learning development
- Instructional design
Languages
- English
- Afrikaans
Hobbies and Interests
Fishing
Timeline
SAP Enable Now Trainer and Administrator
SPAR
02.2025 - Current
ELearning developer
Pepsico
09.2024 - 12.2024
SAP Enable Now Administrator
Netcare
08.2024 - 01.2025
ELearning Developer
Anglo Platinum
01.2024 - 12.2024
Whatfix Technical Training Consultant and eLearning Developer
Coca-Cola Africa
11.2021 - 07.2024
Whatfix Technical Training Consultant
MRPG
06.2021 - 11.2021
Whatfix Technical and Integration Manager
Clicks Group
10.2020 - 06.2021
Whatfix Content Developer & Technical Consultant
MTN
01.2020 - 06.2024
Training/Facilitator
SAEC
09.2019 - 10.2019
eLearning Developer
WesBank
08.2019 - 09.2019
Whatfix Developer
Growthpoint
03.2019 - 03.2023
eLearning Developer
SAEC
02.2019 - 03.2019
Builder 1 And 2
Walkme
Whatfix Digital Adoption Solution Specialist
Whatfix
Articulate Storyline
Kalleo
Aircraft Structures -
SAFAIR
High School -
Hoerskool Dinamika
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