Johan Steyn
Senior Group Manager
Cape Town
Summary
Methodical Senior Operations and Quality leadership experience. Superb problem-solving and analytical abilities. Known for driving continuous Improvement, Process Improvement process design. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and overall business performance.
Overview
26
26
years of professional experience
47
47
years of post-secondary education
Work History
Senior Group Manger - Head of Quality (Head of Operations)
WNS
10.2021
- Currently Head of Quality for domestic campaigns in WNS
Senior Group Manager – Operations & Process Improvement
01.2018 - 09.2021
- Currently working as senior operations manager responsible for 540 FTE
Process Engineer - Process Improvement
12.2014 - 01.2018
- Process improvement and performance improvement of areas allocated to
Management Information Consultant (Analyst)
08.2013 - 11.2014
- Analyse operations performance reports to identify gaps and trends to assist business performance improvement
Contact Centre Manager
ABSA Bank / Barclays
08.2004 - 07.2013
- Directly involved with starting up and managing the ABSA contact centre in Coega Port Elizabeth (BPO)
Contact Centre Team Leader
ABSA Bank
08.2001 - 07.2004
- Directly managing a staff complement of 15
Contact Centre Consultant
ABSA Bank
08.1999 - 07.2001
- Customer services consultant in the ABSA contact centre
Sales Consultant / Sales administrator
Metropolitan Life
02.1996 - 08.1999
- Sales of Metropolitan Life products and services
Education
RPA Analyst Professional Certification - undefined
Automation Anywhere
Certificate - LEAN Six Sigma Green Belt And Black Belt
BMGI
United Kingdom 2016 - 2017
B.Com Strategic Management, NQF 7 - undefined
UNISA
B.Com Hons (Cum Laude) Business Management, NQF 8 -
UNISA
Certificate in Advanced Project Management - undefined
Damelin
Skills
Documentation Control
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Group Manger - Head of Quality (Head of Operations)
WNS
10.2021
Senior Group Manager – Operations & Process Improvement
01.2018 - 09.2021
Certificate - LEAN Six Sigma Green Belt And Black Belt
BMGI
2016 - 2017
Process Engineer - Process Improvement
12.2014 - 01.2018
Management Information Consultant (Analyst)
08.2013 - 11.2014
Contact Centre Manager
ABSA Bank / Barclays
08.2004 - 07.2013
Contact Centre Team Leader
ABSA Bank
08.2001 - 07.2004
Contact Centre Consultant
ABSA Bank
08.1999 - 07.2001
Sales Consultant / Sales administrator
Metropolitan Life
02.1996 - 08.1999
RPA Analyst Professional Certification - undefined
Automation Anywhere
B.Com Strategic Management, NQF 7 - undefined
UNISA
B.Com Hons (Cum Laude) Business Management, NQF 8 -
UNISA
Certificate in Advanced Project Management - undefined
Damelin
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