Johan Phillip Stieler
Summary
I am an experienced and dedicated IT and Operations professional with strong experience in systems administration, technical support management, networking, web development, coding, server hosting and maintenance, customer service, and business operations. I have a proven track record in managing technical teams, overseeing installations, maintaining business systems, developing and maintaining websites, managing servers and hosting environments, and ensuring operational efficiency within fast-paced corporate environments. I also have extensive experience working with third-party platforms, invoicing systems, order creation and processing, stock management systems, and day-to-day operational administration.
Overview
7
7
years of professional experience
Work History
Systems Administration Contractor
Independent Contractor
04.2024 - Current
- Website development and maintenance.
- Server maintenance, hosting management, and troubleshooting.
- Support and maintenance of Genesis POS and stock management software.
- Managed daily orders, invoices, stock intake, and stock ordering.
- MikroTik installations, networking setups, and troubleshooting.
- Installation and support of Hikvision systems.
- Business management and operational administration.
- General IT support and systems administration.
Support Manager
Consolidated IT - Barnes Group
03.2022 - 03.2024
- Managed technical support and installation teams.
- Oversaw all administrative work for support and installation departments.
- Managed daily schedules, workflow coordination, and escalations.
- Prepared reports and monitored KPI performance.
- Ensured customer satisfaction and operational efficiency.
- Managed overtime, leave schedules, and team planning.
Support Supervisor
Home-Connect - Fourways
07.2021 - 02.2022
- Managed support tickets and customer escalations.
- Liaised with fibre providers and customers.
- Implemented staff training and support procedures.
- Managed KPI implementation and operational reporting.
Sales Executive
ITEC Central
08.2020 - 07.2021
Sales Executive
Telemasters
12.2019 - 02.2020
Area Sales Manager
LiftCor
06.2019 - 12.2019
Education
Matric - undefined
Tuine High School
01.2011
Skills
- MS Office - Word
- MS Office - Excel
- MS Office - Outlook
- MS Office - PowerPoint
- MikroTik Networking
- Hikvision Systems
- Web Development
- Server Maintenance & Hosting
- Genesis POS & Stock Management
- PABX Systems
- QContact
Languages
English
Afrikaans
Education And Skills
MS Office - Word, MS Office - Excel, MS Office - Outlook, MS Office - PowerPoint, MikroTik Networking, Hikvision Systems, Web Development, Server Maintenance & Hosting, Genesis POS & Stock Management, PABX Systems, QContact, Tuine High School, 2011
Career Information
- Independent Contractor, Systems Administration Contractor, 2024-04-01, Current, Website development and maintenance., Server maintenance, hosting management, and troubleshooting., Support and maintenance of Genesis POS and stock management software., Managed daily orders, invoices, stock intake, and stock ordering., MikroTik installations, networking setups, and troubleshooting., Installation and support of Hikvision systems., Business management and operational administration., General IT support and systems administration.
- Consolidated IT - Barnes Group, Support Manager, 2022-03-01, 2024-03-31, Managed technical support and installation teams., Oversaw all administrative work for support and installation departments., Managed daily schedules, workflow coordination, and escalations., Prepared reports and monitored KPI performance., Ensured customer satisfaction and operational efficiency., Managed overtime, leave schedules, and team planning.
- Home-Connect - Fourways, Support Supervisor, 2021-07-01, 2022-02-28, Managed support tickets and customer escalations., Liaised with fibre providers and customers., Implemented staff training and support procedures., Managed KPI implementation and operational reporting.
- ITEC Central - Houghton, Sales Executive, 2020-08-01, 2021-07-31
- Telemasters - Centurion, Sales Executive, 2019-12-01, 2020-02-29
- LiftCor - Centurion, Area Sales Manager, 2019-06-01, 2019-12-31
Own Transport
True
References
References available on request.
Timeline
Systems Administration Contractor
Independent Contractor
04.2024 - Current
Support Manager
Consolidated IT - Barnes Group
03.2022 - 03.2024
Support Supervisor
Home-Connect - Fourways
07.2021 - 02.2022
Sales Executive
ITEC Central
08.2020 - 07.2021
Sales Executive
Telemasters
12.2019 - 02.2020
Area Sales Manager
LiftCor
06.2019 - 12.2019
Matric - undefined
Tuine High School