Johan Gerald Potter
Sales Consultant
Centurion
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
17
17
years of professional experience
1
1
Language
Work History
Sales Associate
Planet Fitness
Pretoria
07.2025 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant gym products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Meet or exceed individual monthly membership sales goals and KPIs (Key Performance Indicators).
- Ensure accurate completion of membership contracts, paperwork, and data entry in the CRM system.
- Re-engage with current members to book fitness assessments or promote additional services, such as personal training.
- Managed approximately 30 outbound calls per day upselling gym products to existing and new customers.
Sales Agent
I-Pure ( Previously Bed and Couch)
Pretoria
12.2018 - 12.2023
- Assisted 30-40 call-in and walk-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular follow-ups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Floor Assistant
One Stop Cellars
Pretoria
01.2014 - 11.2018
- Management and control of store inventories and incoming deliveries.
- Supplied customer assistance, when necessary, with price checks and selection.
- Cashier (daily cash-ups, merchandising).
- Demonstrated strong multitasking skills while balancing tasks such as stocking shelves, assisting customers, and operating cash registers when necessary.
- Collaborated with team members to ensure sales floor coverage and optimal productivity during peak hours.
- Efficiently handled high-pressure situations during busy periods, ensuring seamless service for all customers on the floor.
- Provided timely assistance to customers, addressing their inquiries and resolving any issues or concerns.
- Improved overall store efficiency through excellent time-management skills while completing daily tasks such as stocking, cleaning, and customer assistance.
Supervisor
MAMSA Security
Pretoria
02.2009 - 06.2013
- Supervision of four security guards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Ensured the security guards were clocked in and out each day.
- Patrolled premises hourly and performed checkups on guards.
- Completion of the occurrence book.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School -
Voortrekkerhoogte High School
Pretoria, South Africa01.2008
Skills
Technical Skills: Microsoft Office Suite (Excel, Word, Outlook); CNC Router, Vacuum Forming, Plastic Welding
Customer service
Sales development
Teamwork and collaboration
Inventory control
Payment processing
Order processing
Client account management
Relationship building
Client service
Sales strategies
Sales goals attainment
Negotiation tactics
Relationship selling
Product promotions
Sales training
References
- Deon, Snyders, Salesman/Driver, 084 781 5068, I-Pure
- Dalene, Bibbey, Owner, 082 561 9010, One Stop Cellars
- Wayne, Williams, Owner, 082 878 9416, Graymaur Plastics
- Micheal, Manager, 083 795 1738, Mamsa Security
AREAS OF EXPERTISE
- Retail Experience
- Inventory Management
- Customer Service
- Purchasing
- Fabrication
- Sales Experience
- Property Maintenance
Timeline
Sales Associate
Planet Fitness
07.2025 - Current
Sales Agent
I-Pure ( Previously Bed and Couch)
12.2018 - 12.2023
Floor Assistant
One Stop Cellars
01.2014 - 11.2018
Supervisor
MAMSA Security
02.2009 - 06.2013
High School -
Voortrekkerhoogte High School