Summary
Overview
Work History
Education
Skills
Timeline
Generic
Johan Deysel

Johan Deysel

Parts Sales
Hermanus

Summary

Committed and professional Parts Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Parts & Service Advisor

Duanes Auto Hermanus
03.2020 - Current

Customer Service

Sceduling appointments

Relaying information to mechanics

Ordering Parts - Liaise with Service Technicians to Order Partscand ensure they are available

Payment Processing

Parts Sales Manager

Auto Part Hermanus
07.2017 - 04.2020
  • Assisted customers in finding appropriate parts promptly.
  • Stocked and managed stock of parts.
  • Ordered parts from various distributors to fulfill demands.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained extensive understanding of common problems and methods for repair.
  • Processed customer orders accurately and timely, improving overall satisfaction rates.
  • Stayed current on industry trends and new product offerings, sharing knowledge with colleagues for continuous improvement.

Parts Sales

Midas Hermanus
02.2015 - 07.2017
  • Assisted customers in finding appropriate parts promptly.
  • Stocked and managed stock of parts.
  • Ordered parts from various distributors to fulfill demands.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained extensive understanding of common problems and methods for repair.
  • Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
  • Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.

Parts Sales

Auto Zone Hermanus
09.2013 - 01.2015
  • Assisted customers in finding appropriate parts promptly.
  • Stocked and managed stock of parts.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained extensive understanding of common problems and methods for repair.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.

Education

Matric -

HTS Rustunburg. Hoërskool
Rustenburg

Skills

A parts advisor plays a critical role in the Automotive Industry, encompassing responsibilities such as managing inventory, advising customers and coordinating with mechanics about Vehicle parts and accessories required for repairs

Timeline

Parts & Service Advisor

Duanes Auto Hermanus
03.2020 - Current

Parts Sales Manager

Auto Part Hermanus
07.2017 - 04.2020

Parts Sales

Midas Hermanus
02.2015 - 07.2017

Parts Sales

Auto Zone Hermanus
09.2013 - 01.2015

Matric -

HTS Rustunburg. Hoërskool
Johan DeyselParts Sales