Joggie Roets
DevOps / SQL Data Engineer
Nigel
Summary
I am an IT professional with extensive experience in Microsoft SQL Server and T-SQL, specializing in designing and optimizing queries for data analysis and reporting. I have a strong background in supporting customer experience teams, leveraging tools like Freshdesk to resolve issues efficiently and ensure high satisfaction. My work often involves developing and maintaining ETL processes to streamline data workflows and improve data quality. I am also experienced in performing metadata updates to maintain data accuracy and consistency across systems. Additionally, I create and manage reports that provide actionable insights to both technical and non-technical stakeholders.
Overview
19
19
years of professional experience
Work History
DevOps / Data Engineer
Apex BI
07.2017 - Current
- Extensive experience in Microsoft SQL Server and T-SQL.
- Specializing in designing and optimizing queries for data analysis and reporting.
- Strong background in supporting customer experience teams, leveraging tools like Freshdesk to resolve issues efficiently and ensure high satisfaction.
- Maintaining ETL processes to streamline data workflows and improve data quality.
- Experienced in performing metadata updates to maintain data accuracy and consistency across systems.
- Create and manage reports that provide actionable insights to both technical and non-technical stakeholders.
Senior Software Consultant / Team Lead
Adapt IT
05.2010 - 07.2017
- Offered software-related technical support through various communications channels.
- Served as the primary liaison between software customers and the development team.
- Developed complex solutions to all business problems, along with customer engagements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
Software Consultant
Absalom Systems
01.2007 - 05.2010
- Offered software-related technical support.
- Aided in software implementation for clients, providing setup and initial training services.
- Analyze client requirements in order to facilitate optimum system usage, and in so doing, maximize system benefits and value.
Education
High School Diploma -
Springs Technical High School
Springs, South Africa 04.2001 -
Skills
MS SQL expertise
Problem-solving aptitude
Self motivation
Technical support
Metadata management
Software support
Ticketing systems
Accomplishments
- Chairperson - Dunnottar CPF
- Deputy Chairperson - Nigel SPCA
Timeline
DevOps / Data Engineer
Apex BI
07.2017 - Current
Senior Software Consultant / Team Lead
Adapt IT
05.2010 - 07.2017
Software Consultant
Absalom Systems
01.2007 - 05.2010
High School Diploma -
Springs Technical High School
04.2001 -
Similar Profiles
Sapphyre JacksonSapphyre Jackson
Lead Preschool Teacher at Bi Cap Head StartLead Preschool Teacher at Bi Cap Head Start
Kenneth WeaverKenneth Weaver
Stocker Associate/Cashier Sales Associate at Bi LoStocker Associate/Cashier Sales Associate at Bi Lo
Jean-Jacques KALAKIJean-Jacques KALAKI
English Math Teacher at International Bi Lingual College YVEMARCELEnglish Math Teacher at International Bi Lingual College YVEMARCEL
Nonkosi SibandeNonkosi Sibande
Sector Manager at University of Pretoria, AIMSector Manager at University of Pretoria, AIM
Jeffrey RamoetloJeffrey Ramoetlo
Maintenance Technician at GOLD ONE MINE MODDER EAST OPERATIONMaintenance Technician at GOLD ONE MINE MODDER EAST OPERATION