Joey Mbulelo Joyi
Security Manager
Cape Town
Summary
Dynamic Security Area Manager with a proven track record at Compass Tactical, excelling in relationship building and operations management. Successfully transformed underperforming teams, enhancing productivity and customer satisfaction. Skilled in business development, I implemented strategies that significantly improved service quality and fostered a collaborative work environment.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Security Area Manager
Compass Tactical
05.2023 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed and implemented strategies to improve customer service and increase sales.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Resolved conflicts promptly to promote positive environment for customers.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Office Manager and Production Supervisor
IM Intermarketing
08.2014 - 09.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Amin and Client Assistance and Gold Bookings
Mowbray Gold Club
09.2008 - 03.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Security Site Manager
Future Guarding
07.2005 - 12.2007
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Developed comprehensive emergency response plans for various scenarios, ensuring preparedness in the event of an incident.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Performed routine maintenance checks on security equipment to ensure functionality and readiness.
- Removed unauthorized persons from facility grounds.
Education
High School Diploma -
Thamsanqa High
Port Elizabeth, South Africa 04.2001 -
Skills
Team development
Hiking in the beautiful Mountains of Cape town
There’s something magical about trading the hum of the city for the hush of nature. I knows this well — the crunch of gravel under hiking boots, the scent of wild herbs on a mountain breeze, the rhythmic sway of a horse beneath the saddle. Each outing is a new chapter, written in sweat, laughter, and the quiet awe of open skies.
Some days, it’s the rugged trails of the Cape Town mountains, where each summit rewards with panoramic views and a sense of earned peace. Other days, it’s the gentle gallop across a sun-drenched ranch, the bond between rider and horse as natural as the wind through the mane.
It’s not just exercise — it’s soul work. A way to reconnect with the earth, with breath, with joy. And in those moments, whether on foot or horseback, i am not ’t just moving through the world. I enjoy a simple calm experience. Cape Town offers enough opportunities for this expirience.
Thank you. Joey
Timeline
Security Area Manager
Compass Tactical
05.2023 - Current
Office Manager and Production Supervisor
IM Intermarketing
08.2014 - 09.2021
Amin and Client Assistance and Gold Bookings
Mowbray Gold Club
09.2008 - 03.2012
Security Site Manager
Future Guarding
07.2005 - 12.2007
High School Diploma -
Thamsanqa High
04.2001 -