Python , java
JoEllyn Masakure
Executive Assistant
Vanderbjilpark
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. I take constructive criticism and take change based on what I have been told.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Executive Administrative Assistant
Jay's Recycling and Waste Management
Brakpan
2024.02 - Current
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Assistant Administrator
Rotach Paints
Johannesburg
2023.12 - 2024.01
- Managed purchasing, stocking and organizing inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
Waitress
Del Forno
Vanderbjilpark
1 2023 - 4 2023
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Inspected dishes and utensils for cleanliness
- Processed orders and sent to kitchen employees for preparation
- Took count of stock every night
- Took online orders as well as phone calls.
Restaurant Waitress
Blue Valley Clubhouse
Midrand
2021.03 - 2022.11
- Explained menu items and suggested appropriate options for food allergy concerns
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Seated customers in timely manner by managing Reservations and waitlists skillfully.
Education
Diploma - Business Administration
Alison Online Courses
South Africa 2022.11 - 2023.03
High school diploma -
Blue Hills College
Midrand South Africa 2021.05 - 2023.11
Diploma - Digital Marketing
Alison Online
South Africa 2024.06 - 2024.07
Skills
Communication skills
Multi-tasking
Language
Food safety
Critical thinking
Food running
Item promotion
Menu presentation
Ordering procedures
Cleaning
Time management
Calendar Management
Expense Reporting
Customer Service
Information confidentiality
Personal Information
- Date of Birth: 09/26/04
- Gender: Female
- Nationality: Zimbabwean
References
- Annalize, Del Forno, 0169323040
- Sibusisiwe Mambo, Blue Valley Clubhouse, 0832882381
- Doreen Dabu 0630486058
- Brian Masakure Jay's Recycling 0782124416
Software
Languages
French
Intermediate (B1)
Timeline
Diploma - Digital Marketing
Alison Online
2024.06 - 2024.07
Executive Administrative Assistant
Jay's Recycling and Waste Management
2024.02 - Current
Assistant Administrator
Rotach Paints
2023.12 - 2024.01
Diploma - Business Administration
Alison Online Courses
2022.11 - 2023.03
High school diploma -
Blue Hills College
2021.05 - 2023.11
Restaurant Waitress
Blue Valley Clubhouse
2021.03 - 2022.11
Waitress
Del Forno
1 2023 - 4 2023
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