Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Joel Lulu Haletuke

Supervisor - Mail; Print; Logistics & Fleet
Pretoria

Summary

  • Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations.
  • Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.
  • Skilled in teaching new concepts and best practice strategies.
  • Experienced with team leadership and operational management.
  • Utilizes strong organizational skills to optimize workflow and improve team efficiency.
  • Track record of fostering collaborative work environment to achieve collective goals.
  • Customer-focused professional with successful career in Tourism and Logistics sectors.
  • Proactive and meticulous with over 26-years of experience in Office Administration & Customer Service field.
  • Customer-oriented team player with expertise generating optimal satisfaction levels while building internal and external clients' trust.

Overview

33
33
years of professional experience
4
4
Languages

Work History

Supervisor

South African National Parks
09.2006 - Current

Duties & Responsibilities

  • Supervise Drivers and Fleet Administration.
  • Manage High Volume Printing; Postage & Courier Service.
  • Capture & Register Incoming official mails.
  • Liaise with Suppliers & Service Providers.
  • Monitor distribution of Internal & External by Messengers.
  • Make Bookings and Call-up For The courier service provider(s) for collections and deliveries;
  • Ordering of Stationeries For Binding, Punching and Colliding Documents i.e. Executive Agendas; Minutes; Tenders; SOPs; etc.
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentor junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Pioneer adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Collaborate with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Identify operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implement safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Facilitate seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Improve customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Fringe Benefits

  • Medical Aid.
  • Allowances - Uniform, Housing & Staff Holidays.

Reasons for leaving:

  • Career growth

Sales Administrative Clerk

South African National Parks
06.1998 - 09.2006

Duties & Responsibilities

  • Communicate with customers via phone and email correspondences to confirm accommodation bookings and respond to inquiries or complaints.
  • Form creation and filing of documents
  • Electronic reservation payment processing
  • Reservations (Processing bookings & amendments)Coordinate and maintain impressive office organization to keep filing system efficient, organized, and professional.
  • Data capturing for onboarding new clients onto the reservations system.
  • Liaising with clients for new tourism products.

Fringe Benefits:

  • Medical Aid
  • Allowances - Uniform, Housing And Staff Holidays.

Reason For Leaving: Transferred

Radio Present/DJ & Assistant Studio Administrator

Channel Med - Community Radio Station
03.1994 - 05.1997

Duties & Responsibilities

  • Contract management level position at Channel Med - Community Radio Station in Creative Arts & Entertainment sector. i
  • Radio Presentation of various radio content programmes & playing music;
  • Conducting & arranging interviews;
  • Researching & compiling information for discussions.
  • Recording of adverts & radio jingles.

Fringe Benefits

  • Travel allowance

Reason For Leaving:

  • Closed Down

Packer & Shelves Organiser

Hyperama
04.1993 - 06.1993

Duties & Responsibilities

  • Safely and efficiently packing groceries into bags & trolleys - separating cold/frozen items from dry goods, cleaning supplies from food, and ensuring heavy items are at the bottom.
  • Greeting customers, offering to help with heavy items, and transporting groceries to customer vehicles.
  • Replenishing shelves with products, ensuring items are neatly arranged, and verifying that stock is placed in the correct location.
  • Keeping the checkout area, aisles, and packing stations clean, tidy, and organized.
  • Helping cashiers with tasks like scanning items, processing payments (when required), and managing the flow of items at the checkout counter.

Education

Certificate - Advance Computer Training

Gijima AST Educations
Pretoria, Gauteng, South Africa
06-2000

Certificate - Sales Communication & Motivation

ProRep
Pretoria, South Africa
02-2000

Certificate - Occupational Health & Safety

OHASAF
Pretoria, Gauteng, South Africa
08-1999

Diploma - Personnel Management & Training

Damelin Management School
Pretoria, Gauteng, South Africa
06-1994

High School/Grade 12 (Matric) - Grade 12 (Matriculation)

Modiri High School
Ga-Rankuwa, Gauteng, South Africa
12-1992

Skills

Communicating effectively

Field expert

Client support proficiency

Experience in sales and marketing initiatives

Live broadcasting expertise

Comprehensive understanding

Customer service excellence

Document management proficiency

Operational oversight abilities

Organizational operations experience

Strong organizational abilities

Efficient scheduling

Sound system setup and operation

Proficient in logistics and delivery coordination

Experienced in document collation

Consistent quality

Skilled in data analysis and research

Professional client interaction

Resource management

Report generation expertise

Project coordination

Employee supervision

Workflow efficiency

Operational efficiency enhancement

Availability

  • Availability
  • I am available immediately and willing to relocate.

Timeline

Supervisor

South African National Parks
09.2006 - Current

Sales Administrative Clerk

South African National Parks
06.1998 - 09.2006

Radio Present/DJ & Assistant Studio Administrator

Channel Med - Community Radio Station
03.1994 - 05.1997

Packer & Shelves Organiser

Hyperama
04.1993 - 06.1993

Certificate - Sales Communication & Motivation

ProRep

Certificate - Occupational Health & Safety

OHASAF

Diploma - Personnel Management & Training

Damelin Management School

Certificate - Advance Computer Training

Gijima AST Educations

High School/Grade 12 (Matric) - Grade 12 (Matriculation)

Modiri High School
Joel Lulu HaletukeSupervisor - Mail; Print; Logistics & Fleet