Hi, I’m
Joelene Thabitha Ngoasheng
Administrator
Midrand
Summary
Detail-oriented and proactive Administrator with extensive experience in reception, customer service, and office coordination. Adept at managing administrative workflows, optimizing operational efficiency, and delivering exceptional client support. Skilled in Microsoft Office, data management, and multi-tasking in fast-paced environments. Strong communicator with fluency in multiple languages and a commitment to maintaining organized, professional workspaces.
Overview
9
years of professional experience
1
Language
Work History
Vision Operations
Administrative Assistant / Online Coordinator
02.2024 - Current
Job overview
- Follow up on franchise payments, and record transactions.
- Assist in brainstorming online ad ideas and sales promotions.
- Manage incoming calls, and direct inquiries to appropriate departments.
- Process and track store and online orders efficiently.
- Coordinate online sales order preparation, invoicing, and dispatch.
- Handle office supply inventory and uniform orders for branches.
- Generate weekly and monthly online sales and invoice reports.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed customer service inquiries and complaints for customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Established and maintained e-commerce website to promote and sell products.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Uploaded digital media to online shopping websites.
- Sent out monthly statements to the branches.
- Assisted with creditors and debtors' payments.
Spec-Savers Randburg Square
Administration Assistant
01.2023 - 04.2023
Job overview
- Maintained comprehensive patient files (physical and digital).
- Processed medical aid claims and optical orders accurately.
- Handled payments and completed daily financial reconciliations.
- Managed appointments, patient communications, and reception duties.
- Assisted with optical care support and inventory using the Calico system.
- Performed diagnostic support, frame adjustments, and stock counts.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Spectacles Boutique
Frontline Receptionist
01.2021 - 08.2022
Job overview
- Managed influencer partnerships and organized product photoshoots for sunglasses marketing campaigns.
- Oversaw the setup and operation of pop-up stores across Johannesburg and Durban.
- Consistently achieved individual monthly sales targets.
- Assisted the lab technician with lens cutting and preparation.
- Handled incoming and outgoing mail deliveries.
- Supported job applicants with materials and forms.
- Managed the store's Instagram account and online customer queries.
- Handled monthly debt collection and customer recalls.
- Executed month-end procedures, and ensured accurate reporting and system updates.
- Improved client relations by providing exceptional service during check-in and check-out processes.
- Facilitated timely delivery of mail packages by sorting incoming deliveries accurately and efficiently distributing them to appropriate recipients.
- Streamlined office operations for increased productivity by implementing effective organizational systems.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Vision Works – Benmore Gardens & Greenstone
Optical Assistant
01.2017 - 09.2020
Job overview
- Ordered and dispensed contact lenses.
- Scheduled appointments and handled patient communications.
- Supported optometrists with pre-exam screening and admin duties.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Educated patients on proper contact lens care and insertion techniques.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Collaborated with the optical team to meet monthly sales targets, driving business growth.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Cleaned or sterilized ophthalmic or surgical instruments.
- I ordered prescribed lenses from a preferred lens manufacturer.
- Conducted a monthly inventory stock take.
Education
Sir Pierre Van Ryneveld High School
Matric Certificate from Grade 12
01.2014
University Overview
Completed: 2014
Skills
Microsoft Office (Word, Excel, PowerPoint, Access)
Calico System & Optimax
Debtors & Creditors Management
Medical Aid Claims Processing
Lab Training (Hoya, Seiko, Zeiss)
Customer Service Excellence
Numeracy & Financial Reconciliation
Telephone & In-Person Courtesy
Problem-Solving
Data Security & Compliance
Sales Prospecting
Order Processing & Billing
Laboratory Testing & Analysis
Office administration
Administrative support
Data entry
Mail handling
Customer service
Computer proficiency
Time management
Appointment scheduling
Customer and client relations
Meeting planning
Verbal communication
Calendar management
Invoice processing
Social media and promotions
References
Fatima, Hannah, 081 312 6385, Torga Optical
Disclaimer
I hereby declare that the information provided is true and accurate to the best of my knowledge.
Timeline
Administrative Assistant / Online Coordinator
Vision Operations
02.2024 - Current
Administration Assistant
Spec-Savers Randburg Square
01.2023 - 04.2023
Frontline Receptionist
Spectacles Boutique
01.2021 - 08.2022
Optical Assistant
Vision Works – Benmore Gardens & Greenstone
01.2017 - 09.2020
Sir Pierre Van Ryneveld High School
Matric Certificate from Grade 12