Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Personal Information
Timeline
Generic
JOEL SMOOKLER

JOEL SMOOKLER

Johannesburg

Summary

Reliable and personable inbound sales and support professional with experience in customer communication,
order management, and service coordination. Skilled in remote support platforms and service operations.
Known for delivering clear, efficient customer service across multiple industries including electronics, retail,
catering, and media.

Overview

34
34
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Quality Controller

Geewiz.co.za
02.2025 - Current
  • Reduced product errors, through thorough inspections and proactive identification of potential issues.
  • Responsible for checking product condition and packaging standards prior to dispatch

Client Services and Sales

DB ELECTRONICS
02.2022 - 06.2024
  • - Provided inbound customer support to US-based clients using SellerCloud, Bria, and TeleVantage
  • Managed order processing, queries, and returns.
  • Delivered seamless support to simulate a local service experience.

Part Time Kosher Supervisor

RIVA CATERING
03.2020 - 01.2021

Oversaw kosher compliance in food preparation.

Monitored process integrity and ensured alignment with religious standards.

Partner

SHAPPY’S DRIED FRUIT AND NUTS (PTY) LTD
05.2017 - 05.2018
  • Company Overview: Retail shop selling dried fruit, sweets and gifts
  • Retail shop selling dried fruit, sweets and gifts

Part Time Consultant

RIVA FLAX CATERING
01.2016 - 05.2018

Provided part-time operational support and event coordination.


Kosher Supervisor

Various Establishments
01.2016 - 01.2018

- Oversaw kosher compliance in food preparation.
- Monitored process integrity and ensured alignment with religious standards.

Estate Agent

RJD REALITY
01.2015 - 12.2015

Assisted in residential property viewings and customer interaction

Catering Manager

RIVA FLAX CATERERS
01.2010 - 03.2015

- Managed catering events, staff coordination, stock control and quality control

Events Coordinator

ROYALE CUISINE CATERERS
01.2008 - 01.2010
  • Company Overview: London United Kingdom
  • London United Kingdom

Manager

SIRTON DIAMONDS
01.2006 - 01.2008
  • Studying and evaluating rough diamond tendors

Manager

RIVA FLAX CATERERS
01.2006 - 01.2008

Managed catering events, staff coordination, and quality control

Owner

DYNAMIC MEDIA WORX
01.2003 - 01.2007
  • Company Overview: Video Productions and Multi Media
  • Video Productions and Multi Media

Subcontractor

CANDELLA PRODUCTIONS CC
01.2003 - 01.2004
  • Subcontracted to do kiddie videos

Audio Visual Director

TRIPLE EXPOSURE MULTI-MEDIA CC
01.2001 - 01.2003

Over saw various different video productions from inception to final product

Cameraman, Editor Assistant

SHEFFIELD STEEL TV / GRAFFITI ADVERTISING/DIGITAL CIRCUS
01.2001 - 01.2002
  • Assisted in post-production editing processes when needed, providing insight into best practices for incorporating captured footage into final product seamlessly.

Assistant

CLIVE MORRIS PRODUCTIONS
01.2001 - 04.2001
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Assistant

ETV NEWS
01.2000 - 12.2000

Worked closely with the E-TV new crew as an intern, lending a much needed hand, and learning the ropes of live news journalism

Owner

J-M PRODUCTIONS
01.1992 - 01.2001

Started my own video productions company from the age of 13

Education

High School Certificate -

King David High Victory Park
01.1993 - 01.1997

3 Year Boston /RAU Media Diploma - Video and Radio Broadcasting and Sound Engineering

Boston Media House
01.1998 - 01.2000

Diploma - Digital/Online Marketing

Shaw Academy

Diploma - Social Media

Shaw Academy

Diploma - Mobile Apps

Shaw Academy

Skills

- Inbound Sales & Customer Support- Order Management & Query Resolution- Remote Systems: SellerCloud, Bria, TeleVantage- Customer Relationship Handling- Retail & Stock Oversight- Kosher Compliance Monitoring- Verbal & Written Communication- Computer Literate (Windows & macOS)

Accomplishments

  • 1ST PRIZE FOR STAINED GLASS WORK AT SCHOOL IN BOTH STD 9 AND 10
  • STARTED UP THE SRC AT BOSTON MEDIA HOUSE

Additional Information

True, WINDOWS 11, LINEAR AND NON-LINEAR EDIT SUITS, SONY DFS 300 EDITING MACHINE, PANASONIC AGA EDIT CONTROLLER, ADOBE PREMIER 6.0/6/5 AND PRO, APPLE MAC G5 WITH FINAL CUT PRO 4.2 (HD), BETACAM, DVCAM, DVCPRO, LETTERS OF REFERENCE, RAU DIPLOMA, SHAW ACADEMY DIPLOMA, SHOWREAL (DEMO DVD), False

Personal Information

  • ID Number: 7909255035086
  • Age: 45
  • Nationality: SOUTH AFRICAN
  • Marital Status: MARRIED WITH 3 CHILDREN

Timeline

Quality Controller

Geewiz.co.za
02.2025 - Current

Client Services and Sales

DB ELECTRONICS
02.2022 - 06.2024

Part Time Kosher Supervisor

RIVA CATERING
03.2020 - 01.2021

Partner

SHAPPY’S DRIED FRUIT AND NUTS (PTY) LTD
05.2017 - 05.2018

Part Time Consultant

RIVA FLAX CATERING
01.2016 - 05.2018

Kosher Supervisor

Various Establishments
01.2016 - 01.2018

Estate Agent

RJD REALITY
01.2015 - 12.2015

Catering Manager

RIVA FLAX CATERERS
01.2010 - 03.2015

Events Coordinator

ROYALE CUISINE CATERERS
01.2008 - 01.2010

Manager

SIRTON DIAMONDS
01.2006 - 01.2008

Manager

RIVA FLAX CATERERS
01.2006 - 01.2008

Owner

DYNAMIC MEDIA WORX
01.2003 - 01.2007

Subcontractor

CANDELLA PRODUCTIONS CC
01.2003 - 01.2004

Audio Visual Director

TRIPLE EXPOSURE MULTI-MEDIA CC
01.2001 - 01.2003

Cameraman, Editor Assistant

SHEFFIELD STEEL TV / GRAFFITI ADVERTISING/DIGITAL CIRCUS
01.2001 - 01.2002

Assistant

CLIVE MORRIS PRODUCTIONS
01.2001 - 04.2001

Assistant

ETV NEWS
01.2000 - 12.2000

3 Year Boston /RAU Media Diploma - Video and Radio Broadcasting and Sound Engineering

Boston Media House
01.1998 - 01.2000

High School Certificate -

King David High Victory Park
01.1993 - 01.1997

Owner

J-M PRODUCTIONS
01.1992 - 01.2001

Diploma - Digital/Online Marketing

Shaw Academy

Diploma - Social Media

Shaw Academy

Diploma - Mobile Apps

Shaw Academy
JOEL SMOOKLER