Summary
Overview
Work History
Education
Skills
Websites
Locations
Awards
Publications
Wildlife & Overlanding
Timeline
Generic
Joel Papenfus

Joel Papenfus

Hotel Group Operations / General Manager
Centurion

Summary

Seasoned hospitality executive with over 25 years of experience leading hotel operations across Africa and the Middle East, including prestigious properties such as Bakubung Bush Lodge and the Palace of the Lost City. Expertise encompasses full-spectrum hotel management, including rooms, food and beverage, guest services, and event operations, demonstrating a proven ability to elevate service standards while achieving strong commercial results. Core strength in food and beverage management has been honed through leadership roles in high-volume environments, from five-star restaurants to large-scale banqueting. Committed to quality, efficiency, and consistency, every operational touchpoint is meticulously crafted to meet the expectations of discerning guests, ensuring that both day-to-day operations and multi-property oversight are executed with clarity and a results-driven mindset. Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

34
34
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Divisional Operations Manager

Legacy Hotels & Resorts
09.2023 - 04.2025
  • Oversaw the day-to-day operations of 15 diverse properties, including two high-performing casinos.
  • Responsible for driving operational excellence, team leadership, and strategic planning across all locations.
  • Focused on optimizing performance, ensuring compliance, enhancing guest experiences, and meeting financial targets.
  • Successfully led cross-functional teams, implemented operational standards, and supported property managers to achieve consistent growth and efficiency.

General Manager

Bakubung Bush Lodge
03.2008 - 09.2023
  • Responsible for the overall leadership and strategic direction of the hotel, spa, timeshare, and integrated wildlife operations.
  • Oversaw a wide range of departments, including food and beverage, front office, guest relations, housekeeping, maintenance, finance, and human resources.
  • Ensured exceptional guest experiences while driving operational excellence across all touchpoints.
  • Led a dedicated team of 190 staff members and was actively involved in team building, staff training, and talent development to foster a high-performance culture.
  • Excelled at aligning cross-functional teams, delegating responsibilities effectively, managing complex projects, and setting strategic priorities in line with the lodge's luxury hospitality and timeshare objectives.

F&B Manager

Princess Cruises
01.2006 - 01.2008
  • Working in the Food & Beverage department at Princess Cruises has been an incredible journey.
  • Being part of a team that delivers a 5-star experience every day is both challenging and rewarding.
  • Onboard the Crown Princess, I've seen firsthand what it takes to serve up to 22 tons of food daily - a true feat of coordination, creativity, and hard work.
  • It's not just about great food - it's about delivering consistently exceptional service in an environment where attention to detail makes all the difference.
  • Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
  • Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.

F&B Manager

Mövenpick Hotels & Resorts
01.2005 - 12.2005
  • Managed hotel operations with a focus on Food & Beverage across five outlets and a 2,500 sqm convention centre.
  • Oversaw guest experience, team performance, and service standards at this 100-room waterfront property in Kuwait's Shuwaikh Free Trade Zone.
  • Supported overall hotel leadership while driving F&B quality and efficiency.
  • Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
  • Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
  • Contributed to long-term business growth strategies through meticulous competitor analysis, market research initiatives, and regular reviews of operational effectiveness.
  • Championed sustainability efforts within the F&B department by sourcing eco-friendly products where possible.
  • Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
  • Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.

EAM, F&B Manager, Royal Palm Tanzania

Mövenpick Hotels & Resorts
09.2004 - 10.2005
  • Led all F&B operations at a premier four-star hotel with 229 rooms and suites.
  • Managed restaurants, bars, in-room dining, and banquets, ensuring top-tier service and guest satisfaction.
  • Focused on quality, team performance, and operational efficiency in a luxury hospitality setting.

F&B Manager E.A.M Royal Swazi Sun

Sun International
09.2002 - 09.2004
  • This world-renowned 5
  • Resort with its trio of hotels has justifiably earned its international reputation.
  • Each hotel has its own character, its own special setting and its own brand of hospitality, but all share a commitment to offering a unique welcome supported by the highest standards of service and cuisine.

General Manager. Monsoon Lagoon

Peermont Global
09.2001 - 12.2002
  • Led operations at a five-star entertainment and events venue known for its cutting-edge sound, lighting, and digital effects.
  • Oversaw all aspects of event management, catering, and guest experience, with capacity for up to 900 guests.
  • Directed a skilled team of chefs, technicians, and coordinators to deliver high-impact, customized functions in partnership with Emperors Palace Convention Centre.

F&B Manager E.A.M Sabi River Sun

Southern Sun Hotels
09.2000 - 09.2001
  • Southern Sun's most exclusive Resort 4
  • Resort property.
  • The resort consists of 106 (X6 people) chalets, an internationally recognized exclusive 60-room hotel, Restaurants, Bars, a championship golf course and extensive recreational facilities.

Assistant F&B Manager, Palace of the Lost City

Sun International
03.1998 - 09.2000
  • Palace of the Lost City, considered one of the most respected and recognised hotels in the world, Sun City (Sun International), caters for the discerning international guests who expect the highest standards in operational procedures and service excellence.
  • I have held several positions within this exclusive resort, the last being at the Palace Hotel as Assistant FB Manager.

Assistant F&B / BQ Manager

Legacy Hotels & Resorts
01.1995 - 01.1998
  • Part of the Opening Team for the WCCR with the Miss Universe Pageant.
  • Implementing all F&B policies and Procedures, Pre-Opening and Training and the Smooth running of the WCCR Conference Centre with a maximum capacity of 700 seated dinner and 900 pax Conference style with 7 breakaway rooms.

Senior Asst. Banqueting Manager

Sun International
07.1994 - 03.1995
  • Lost City Convention Centre Sun City Resort offers the largest and most comprehensive conference, event and exhibition facilities in the Southern hemisphere.
  • Whether it is a conference for 20 or 2000 delegates, Sun City Resort has the capacity to stage and host a variety of conferences.
  • A comprehensive choice of venues, resident stage designers, lighting and sound engineers, and a full range of audiovisual equipment are available to accommodate your every need.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Supported senior management to make informed decisions, conducting thorough market research.

Night Manager

Sun City
06.1993 - 07.1994
  • Responsible for the Night operations of the Lost City @ Sun City.

Gaming Auditor

Sun City
10.1991 - 06.1993
  • The Gaming Auditor works with other staff members to design and develop internal casino procedures as well as training programs.
  • Each department of the venue may have different internal controls, and these need to be kept up to date with in the law prescribed.
  • As auditor I must observe gaming activity as it occurs, investigating compliance issues and ensuring that any problems with gaming compliance are resolved as promptly as possible.
  • The Auditor will also be involved in planning and implementing security measures designed to protect gaming patrons and limit the likelihood of criminal activity in the venue.

Education

Business Administration And Management - GeneraSectional Title Specialistsl

Paddocs
06.2024 - 12.2024

CHA Certified Hotel Administrator - Hotel, Motel, and Restaurant Management

American Hotel & Lodging Educational Institute
01.2014 - 01.2015

Master Certificate - Hotel Management

Cornell University

USPH VSP Certification - Foods, Nutrition, and Wellness Studies

United States Public Health

Executive Certificate Program - Marketing/Marketing Management

University of Cape Town

Executive Certificate Program in Operations Management - General

University of Cape Town
01.1992 - 01.1996

Skills

  • Strategic Hotel & Resort Operations Management

  • Multi-Property Oversight & Leadership

  • Luxury Hospitality & Guest Experience Excellence

  • Culinary & Food & Beverage Operations (5-Star Standard)

  • Financial Planning, Budgeting & Cost Control

  • Staff Training, Development & Performance Management

  • Pre-Opening Planning & Project Execution

  • Property Branding & Market Positioning

  • Contract Negotiation & Compliance Oversight

Operations management

Performance monitoring

Customer service

Problem-solving

Organizational management

Team leadership

KPI tracking

Locations

  • Sun City, Sun City, North-West, South Africa
  • Johannesburg Metropolitan Area, Johannesburg, Gauteng, South Africa

Awards

General Manager of the Year Nomination, 2013-01-01

Publications

Joel Papenfus CHA Hotel, AHLEI

Wildlife & Overlanding

Overlanding is a form of self-reliant adventure travel where the journey itself is the primary goal, often involving long-distance travel to remote destinations using mechanized transport (like 4x4 vehicles or bicycles) and primarily relying on camping for accommodation. It's a way to explore and experience diverse landscapes, cultures, and challenges, with a focus on the journey rather than just reaching a specific destination.

Timeline

Business Administration And Management - GeneraSectional Title Specialistsl

Paddocs
06.2024 - 12.2024

Divisional Operations Manager

Legacy Hotels & Resorts
09.2023 - 04.2025

CHA Certified Hotel Administrator - Hotel, Motel, and Restaurant Management

American Hotel & Lodging Educational Institute
01.2014 - 01.2015

General Manager

Bakubung Bush Lodge
03.2008 - 09.2023

F&B Manager

Princess Cruises
01.2006 - 01.2008

F&B Manager

Mövenpick Hotels & Resorts
01.2005 - 12.2005

EAM, F&B Manager, Royal Palm Tanzania

Mövenpick Hotels & Resorts
09.2004 - 10.2005

F&B Manager E.A.M Royal Swazi Sun

Sun International
09.2002 - 09.2004

General Manager. Monsoon Lagoon

Peermont Global
09.2001 - 12.2002

F&B Manager E.A.M Sabi River Sun

Southern Sun Hotels
09.2000 - 09.2001

Assistant F&B Manager, Palace of the Lost City

Sun International
03.1998 - 09.2000

Assistant F&B / BQ Manager

Legacy Hotels & Resorts
01.1995 - 01.1998

Senior Asst. Banqueting Manager

Sun International
07.1994 - 03.1995

Night Manager

Sun City
06.1993 - 07.1994

Executive Certificate Program in Operations Management - General

University of Cape Town
01.1992 - 01.1996

Gaming Auditor

Sun City
10.1991 - 06.1993

Master Certificate - Hotel Management

Cornell University

USPH VSP Certification - Foods, Nutrition, and Wellness Studies

United States Public Health

Executive Certificate Program - Marketing/Marketing Management

University of Cape Town
Joel PapenfusHotel Group Operations / General Manager