Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Joel Kilonzo

Engineer
Nairobi

Summary

Dynamic Key Account Manager with over 3 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.

Overview

21
21
years of professional experience
19
19
years of post-secondary education

Work History

Key Accounts Manager

Tetra Pak
Nairobi
08.2018 - Current

Responsible for driving company business with key customers.

Managing all stake holders

managing all stake holders for overall relationships with Tetra Pak customers in;

1. Ethiopia

2. Rwanda

3. Somalia

4. Djibouti

5. Kenya

  • Improved account management by predicting potential competitive threats and outlining proactive solutions
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Leveraged strategic planning to penetrate key accounts.
  • Consistently achieved top ranking in revenue and profit growth.

Technical Key Accounts Manager

Tetra Pak Kenya Ltd
Nairobi
01.2012 - 07.2018

Providing technical solutions to improve customer operation.

Managing Customer Operational challenges.

  • Saved $ 100,000 by implementing cost-saving initiatives that addressed long-standing problems
  • Prepared variety of different written communications, reports and documents to ensure smooth operations
  • Identified issues, analyzed information and provided solutions to problems
  • Developed and maintained courteous and effective working relationships

Field Service Engineer

Tetra Pak Kenya Ltd
Nairobi
08.2004 - 07.2012

Ensuring Tetra Pak Equipment installed at different customer plants are operating optimally.

  • Oversaw team of technician professionals at customer plants in resolving issues
  • Investigated and troubleshot 5 product service issues weekly
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer
  • Managed maintenance data records and tracked operating information for onsite reference
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction

Technical Manager

Burhani Engineers Ltd
Nairobi
01.2002 - 08.2004

Responsible for Technical operations across the country(Kenya)

  • Finished projects up to 1 months ahead of schedule and as much as $50,000 under budget
  • Increased employee productivity by 10% through training and mentorship
  • Completed projects 23% faster than expected and delivered on higher customer satisfaction.
  • Drove revenue by 13% through enhancing collection payment system
  • Managed implementation of new technological improvements resulting in increased efficiency
  • Developed suggestions for technical process improvements to optimize resources
  • Liaised between business and technology units to manage delivery schedules for applications.
  • Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution
  • Liaised between business and technology units to manage delivery schedules for applications
  • Communicated project status, delivering audience messages and change management with clients

Education

Bachelor of Science - Electrical & Electronics Engineering

University of Nairobi
Nairobi
01.1996 - 12.2001

No Degree - Enterpreneurship

Nehemiah Project
Nairobi
01.2019 - 06.2019

No Degree - System Engineer

Tetra Pak Technical Training School
Lund, Sweden
03.2005 - 03.2005

No Degree - Business

Gordon Institute of Business
Pretoria, South Africa
09.2008 - 09.2009

No Degree -

GEF-KAM Industrial Energy
Nairobi
11.2003 - 11.2003

High School Diploma -

Mikuini High School
Machakos
01.1990 - 12.1993

No Degree -

Kathiani Primary School
Machakos
01.1982 - 12.1989

Skills

High-impact proposal presentation and Business strategic aligments 

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Timeline

No Degree - Enterpreneurship

Nehemiah Project
01.2019 - 06.2019

Key Accounts Manager

Tetra Pak
08.2018 - Current

Technical Key Accounts Manager

Tetra Pak Kenya Ltd
01.2012 - 07.2018

No Degree - Business

Gordon Institute of Business
09.2008 - 09.2009

No Degree - System Engineer

Tetra Pak Technical Training School
03.2005 - 03.2005

Field Service Engineer

Tetra Pak Kenya Ltd
08.2004 - 07.2012

No Degree -

GEF-KAM Industrial Energy
11.2003 - 11.2003

Technical Manager

Burhani Engineers Ltd
01.2002 - 08.2004

Bachelor of Science - Electrical & Electronics Engineering

University of Nairobi
01.1996 - 12.2001

High School Diploma -

Mikuini High School
01.1990 - 12.1993

No Degree -

Kathiani Primary School
01.1982 - 12.1989
Joel KilonzoEngineer