Joe Philpott
General Manager
Gansbaai
Summary
. Real Estate Principle General Manager ( Hospitality 4 and 5 Star Lodges and Guest houses ) IT Director Chief Operations Officer Project Manager ( Deloitte ) Senior Project Manager ( Itec ) Senior Project Manager ( Blake and Associates ) Sales and Branch Manager Africa ( Lectra Systems France) Telecommunications ( 15 years Experience ) Enclosed is my resume that more fully details my background and work experience, and how they relate to your position. I firmly believe that I can be an asset to your team. I welcome the opportunity to speak with you about this position and how my experience could help achieve its goals. Thank you in advance for your consideration.
Overview
31
31
years of professional experience
1
1
Certification
1
1
Language
Work History
Biblical Sabbatical Year
Sabbatical
10.2019 - Current
- Bringing all Honor and Glory to my Heavenly Father for my accomplishments in my life of 56 years.
- Growing in intimacy with Him by studying His Word
GENERAL MANAGER / Operations / Human Resources and Project Management
Par-Avion Exclusive Catering
07.2018 - 10.2018
- Maintain distinctive work environment
- Foster innovative strategic thinking
- Manager company resources productively
- Direct the people development and deployment process
- Ensure a dynamic organization
- Oversee day-to-day operations
- Execute shareholder strategy within the context of the company vision
- Obtains profit contribution by managing staff, establishing and accomplishing objectives
- Searches out new sources of advantage within existing framework
- Committed to serving customers better and to producing better performing products
- Improve sales and profits of in strongest products, in strongest markets
- Increases managements effectiveness by recruiting, selecting, orientating, training, coaching
- Counseling and disciplining managers
- Communicating values, strategies and objectives
- Assigning accountability, planning, monitoring and appraising job results.
- Developing incentives, developing a climate for offering information and opinions
- Providing educational opportunities
- Developing a strategic plan by studying technological and financial opportunities, presenting assumptions, recommending objectives
- Execute agreed marketing strategy of the business in alignment with the mission statement
- Accomplish subsidiary objectives by establishing plans, budgets, and results measurement allocating resources, reviewing progress, making mid-course corrections.
- Coordinate efforts by establishing procurement, production, marketing, field and technical services policies and practices, coordinating actions the staff. SOP.
- Implement and manage the above policies and strategies to achieve company objectives
- Build company image by collaborating with customers, government, community, organizations, and employees, enforcing ethical business practices
- Maintain quality service by establishing and enforcing organization standards
- Oversee day to day operational requirements of the business
- Daily, weekly and monthly financial management and reporting on all business units in line within predetermined budgets
- Maintain professional and technical knowledge by reviewing professional publications establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
- Contribute to team effort by accomplishing results as needed
GENERAL MANAGER and Operations Including Finance
Owners Sold Business
02.2018 - 05.2018
- Creating an operating environment that assures consistent guest satisfaction
- Oversee the operations functions of the restaurant, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Restaurant operating controls, SOP's, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the restaurant's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the restaurant, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the restaurants and management.
- Deliver restaurant budget goals and set other short- and long-term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impact strategies
- Closely monitor the Restaurants business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Food & Beverage, Admin & General, on target and accurate.
- Prepare a monthly financial reporting for the owners and stakeholders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment's and services.
- Act as a final decision maker in hiring key staff.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the Restaurant Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to restaurant team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Maintain a positive and professional approach with co-workers and customer
- Resignation: Owners Sold Business
GENERAL MANAGER and Executive Chef
Ardmore Guest Farm / Lodge Drakensberg
01.2017 - 01.2018
- Creating an operating environment that assures consistent guest satisfaction
- Oversee the operations functions of the Lodge, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to lodge operating controls, SOP's, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the Lodge's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the Lodge, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the Lodges and management.
- Deliver Lodge budget goals and set other short and long-term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the Lodge's business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and Lodges / resort revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial reporting for the owners and stake holders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment's and services.
- Act as a final decision maker in hiring key staff.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads daily.
- Manage and develop the Lodge Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to Lodge team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Cooking and preparing of Meals
- Launch Tea Garden and Ale cart Restaurant on site called the Deck
- Maintenance Assist
- Develop maintenance procedures and ensure implementation
- Carry out inspections of the facilities to identify and resolve issues
- Check electrical and hydraulic systems of buildings to ensure functionality
- Plan and oversee all repair and installation activities
- Allocate workload and supervise upkeep staff (custodians, janitors etc.)
- Monitor equipment inventory and place orders when necessary
- Monitor expenses and control the budget for maintenance
- Manage relationships with contractors and service providers
- Keep maintenance logs and report on daily activities
- Ensure health and safety policies are complied with
- NB: In addition to my normal GM duties, I also acted as the Executive Chef. Most of the guests were International visitors. I have also launched the new A-la-Carte Restaurant called The Deck on the premises
GENERAL MANAGER and Executive Chef
Ardmore Guest Farm / Lodge Drakensberg
07.2017 - 12.2017
- Creating an operating environment that assures consistent guest satisfaction
- Oversee the operations functions of the Lodge, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to lodge operating controls, SOP's, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the Lodge's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the Lodge, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the Lodges and management.
- Deliver Lodge budget goals and set other short and long-term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the Lodge's business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and Lodges / resort revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial reporting for the owners and stake holders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment's and services.
- Act as a final decision maker in hiring key staff.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads daily.
- Manage and develop the Lodge Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to Lodge team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Cooking and preparing of Meals
- Launch Tea Garden and Ale cart Restaurant on site called the Deck
- Maintenance Assist
- Develop maintenance procedures and ensure implementation
- Carry out inspections of the facilities to identify and resolve issues
- Check electrical and hydraulic systems of buildings to ensure functionality
- Plan and oversee all repair and installation activities
- Allocate workload and supervise upkeep staff (custodians, janitors etc.)
- Monitor equipment inventory and place orders when necessary
- Monitor expenses and control the budget for maintenance
- Manage relationships with contractors and service providers
- Keep maintenance logs and report on daily activities
- Ensure health and safety policies are complied with
- NB: In addition to my normal GM duties, I also acted as the Executive Chef. Most of the guests were International visitors.
GENERAL MANAGER / Executive Chef
5th Ave Guest House
11.2015 - 05.2016
- Creating an operating environment that assures consistent guest satisfaction
- Monitoring the performance of the Guest House through verification and analysis of guest satisfaction through systems and financial reports. Initiates corrective action
- Developing accurate and aggressive long- and short-range financial objectives.
- Preparing financial reports to explain operational effectiveness trends and variances
- Overseeing and supervising of all other staff responsible for administrative aspects ranging from daily administrative tasks.
- Established and maintains a pro -active human resources function to ensure employee motivation, training and development, wage administration, and compliance with established labor regulations
- Executes marketing, sales and operational activities
- Ensuring good safety practices of employees and guests and assisting in the maintenance of proper emergency and security procedures
- Ensuring the Guest House is compliant with all applicable laws, ordinances, regulations and requirements of any RSA governmental authority
- Dealing with the public, guests, employees and government officials with tact and courtesy
- Plans and organizes the work of other employees i.e staff roster, specific ad-hoc duties etc
- Planning and Preparing of meals in line with a 4 Star Establishment.
- Overseeing all major maintenance aspects.
- Reason for wanting to leave: I feel I have more to offer the business environment due to my background and education. I am not working at my full potential.
OWNER / OPERATOR
Pappa Joe's Gourmet Food Truck (Food & Beverage)
06.2014 - 10.2015
- Pappa Joe's is a Gourmet Food truck operating in the greater Cape Town and surrounding areas
- Manage day-to-day running of business
- Staff control
- Chef
- Marketing
- Financial Management
- Quality Control
- Building relationships with clients
- Building supplier relationships
- Reason: Looking for a more stable environment. The Cape Town City Council legislation made it almost impossible for vendors to operate freely.
CONTRACT - OPERATIONS AND SALES MANAGER
All Access Outsourcing
10.2013 - 06.2014
- Responsible for the day-to-day operating activities of the organization with a strong focus on financial management oversight, but also including oversight of human resources, general administration, facilities administration, contracts management, IT Management and legal/regulatory/contractual compliance and client interaction at Board Room level
- Manage Quality Control of Labor Broking Contracts
- Administrative & Operational Duties
- Staff Control
- Demonstrate personal competence
- Carry out thorough recorded inspections of all Labor Broking Contracts
- Ensure business/placements is carried out as per client's specifications
- Draw up and oversee detailed work schedules for each placement
- Build relationships with clients
- Attend to queries and complaints of clients
- Sales and marketing functions at All Access Outsourcing
- Accomplished marketing and sales, human resources objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining employees. Communicating job expectations, planning, monitoring, appraising and reviewing job contributions, planning and reviewing compensation actions. Enforcing policies and procedures
- Achieved marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews. Preparing and completing action plans; implementing production, productivity, quality and customer service standards. Resolving problems, completing audits, identifying trends, implementing change.
- Met marketing and sales financial objectives by forecasting requirements. Preparing annual budgets. Scheduling expenditure and initiating corrective actions
- Sustained rapport with key accounts by making periodic visits and exploring specific needs and changes.
INDEPENDENT CONSULTANT
INDEPENDENT CONSULTANT - VARIOUS PROJECTS ASND COMPANIES
05.2004 - 02.2014
- POSITION Project Manager / Senior Project Manager
- Handled client infrastructure projects including a traditional regional and co-located branch ADSL upgrade; an enterprise systems standardization; a COO and ICU server consolidation; a credit migration / Cent OS rollout across 1200 stores nationwide and a group foreign stores data network upgrade in Namibia
- Explored potential Blake Holdings / ABSA synergies from a risk analysis standpoint; performed research and data analysis and developed projections to aid in strategic decision making
- Served as process specialist for Blake Holdings / JD Group system and process integration. National credit act Implementation ( Senior Project Manager and Business Analyst )
- Devised a three-tiered total printing facilities management solution over five campuses consisting of centralized printing (bulk copy shops). Decentralized printing, and student printing facilities such as LAN's and libraries, implemented Pharos, Print Audit and Facilities manager software. Project value ± R6 million.
- Set up and rolled out ISP architecture. Provided project management for implementation of a new billing system. Handled a mobile number portability project and various internet / intranet projects.
- Implemented a RAS Remote Access Server project. Handled Cabs Web software and hardware rollout.
- Rolled out PeopleSoft applications and HR, financial, SQL, Web and application servers.
- Rolled out knowledge management software on 17 servers and built upgrades, telephone conferencing polygon, caching engines, mini projects etc.
- Oversaw Visual Basic development of Marvel School management System scoped Project. Analyzed requirements and managed development phases and schedules.
- Handled an Internal Perl database development project.
IT Director
DYNAMIX HOLDINGS
01.1998 - 05.2004
- Converted 11 servers with 250 users from Microsoft to Linux and wirelessly linked main office to franchises.
- Launched IXnet, achieving a monthly turnover of ± R 130 000 within five months with zero downtime.
- Performed budget forecasting and management, controlled costs of computer equipment.
- Reason for leaving: Business sold
Real Estate Owner
Food Safety and Quality Control
01.1995 - 01.1995
- Food and Beverage Management
- Vendor Management Property Management Sales and marketing Management
- Recruitment Contract Negotiation Disciplinary Hearings
- Warehousing and Dispatch General Management Stock take and Business Procedure
Education
Honours -
Damelin Business School
01-2004
Skills
Sales and marketing experience
PRINCE2 project management proficiency
Financial performance evaluation
Skilled in managing real estate brokerage processes
Management of information systems
Workforce management expertise
Infrastructure project management
Management of hospitality functions
Franchise performance optimization
Executive chef at four-star lodges
Certification
Corporal, 1985-01-01, 1986-12-31
Military Service
Infantry, South Africa, Full Corporal, 1985-01-01, 1986-12-31
Personal Information
Availability: Willing to relocate to: Western cape
Awards
- Prop atria, 1986-12-01
- Border Duty, 1986-12-01
Timeline
Biblical Sabbatical Year
Sabbatical
10.2019 - Current
GENERAL MANAGER / Operations / Human Resources and Project Management
Par-Avion Exclusive Catering
07.2018 - 10.2018
GENERAL MANAGER and Operations Including Finance
Owners Sold Business
02.2018 - 05.2018
GENERAL MANAGER and Executive Chef
Ardmore Guest Farm / Lodge Drakensberg
07.2017 - 12.2017
GENERAL MANAGER and Executive Chef
Ardmore Guest Farm / Lodge Drakensberg
01.2017 - 01.2018
GENERAL MANAGER / Executive Chef
5th Ave Guest House
11.2015 - 05.2016
OWNER / OPERATOR
Pappa Joe's Gourmet Food Truck (Food & Beverage)
06.2014 - 10.2015
CONTRACT - OPERATIONS AND SALES MANAGER
All Access Outsourcing
10.2013 - 06.2014
INDEPENDENT CONSULTANT
INDEPENDENT CONSULTANT - VARIOUS PROJECTS ASND COMPANIES
05.2004 - 02.2014
IT Director
DYNAMIX HOLDINGS
01.1998 - 05.2004
Real Estate Owner
Food Safety and Quality Control
01.1995 - 01.1995
Honours -
Damelin Business School