Formulating and Constructing Sales Targets, Overseeing of targeting, Overseeing of first prospect contact, Week to week training of Marketing and Sales staff, Quality assurance of documentation, Strategic planning on Customer Relationship Management, Client planning and execution of year planners, Client Relationship management, Lead and opportunity sourcing, Chief Workplace Inspector: Risk Assessment Preparation and Process, Hazard Identification and Risk Assessment, Hazard and Risk Criteria identification, Practical Scenarios, Examples and Matrix procedures implementation, Cost of Loss calculation to client, Terminology explanation to clients, Risk Calculation delivery to clients, Documentation and Record Keeping, Duties of Employer overview explanation to clients, Duties of Employee overview explanation to clients, Duties of Committee overview explanation to clients, Maintenance of Clients OHS Program, General Hazard Management of clients site or premises, Identification of Hazards on clients site or premises, OHS Meetings held for clients, Monitor Corrective action procedures, General Responsibility overview of client, Incident investigation overview of client, Incident investigation process of client, Identifying Causes of Incidents at a client’s premises or site, Reporting on Incidents, Corrective Action on a client’s site or premises, Implementation of corrective actions on a client’s site or premises, Evaluation of Effectiveness
Director
The Assessment Zone
08.2019 - Current
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
CalL Centre agent
eliance
08.2005 - 03.2006
Overseeing of first prospect contact, Week to week training of Marketing and Sales staff, Quality assurance of documentation, Strategic planning on Customer Relationship Management, Client planning and execution of year planners, Client Relationship management, Establishing contact with TUKS alumni
CALL CENTRE AGENT
JUNKMAIL
01.2005 - 07.2005
Inbound call centre agent, Target processing, Accuracy training on typing
Education
Matric -
High School Hoogenoot
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T.U.T.
Diploma - Office Management
Bryntirion Computer College
Tshwane
04.2001 -
Skills
Extensive experience in Occupational Workplace Compliance
Excellent skills on management of Sales Consultants
Excellent experience in Administration and Client Relationship Maintenance
Strong Management skills
Strong business analyst with experience analyzing customer's business requirements
Strong analytical, technical and problem solving skills
Detailed oriented and possess good
Good communication skills
Good in computer software maintenance and upgrading
Reliable and accountable
Confident individual
Coursework
Bryntirion Computer College, Personnel Admin & Management, 2006, Microsoft Office, Admin, Personnel Admin, Labour Law, MS Powerpoint
Corporate IQ, Prospecting and Cold Calling, 2006
The South African Labour Guide, Incident / Accident Investigation, The OHS Act and The Responsibilities of Management, Health and Safety Representatives, Hazard Identification and Risk Assessment (HIRA), 2006
Advantage A.C.T., Safety, Health, Environment & Quality Representative (Workplace Inspector Course), 2006, Risk Assessment Preparation and Process, Hazard and Risk Criteria, Practical Scenarios, Examples and Matrix, Cost of Loss, Terminology, Risk Calculation, Documentation and Record Keeping, Basic Fire Awareness, First Aid Level 1, Evacuation & Scene Management
NOSA, SAMTRAC, 2018
Leadership Experience
Strong capability to lead and manage a sales team.
References
Beverley Robbeson, Uni-Excellens, 076 047 6050
Mornay van Vollenstee, Uni-Excellens, 082 888 7159
Enterprise Process Improvement Manager at Enterprise Process Improvement ManagerEnterprise Process Improvement Manager at Enterprise Process Improvement Manager